Pair Networks Reviews 1.134

Very rapid response as always. Solved a problem I didn't know I had and saved me money at the same time. Thank you, Pair!

I am still struggling to make my payment. Every time I try to pay and press the finalize payment button it says there is system error. My payment is pending.

please help

Had to resort to email when their phone and chat support wouldn't answer during their posted hours. First email response took 90 minutes. They didn't answer my response, although the problem eventually went away (and they didn't respond to my letting them know the problem went away).

The support person, Sean, responded fast which surprised me since it was a Saturday.
The mypair.com page looked different and I wasn't sure how to get to where I could see my files.
Sean was able to let me know how to get started and I was able to get to my files and do my edits.
I just logged into mypair.com again and have documented how to navigate to the page I need.
Thank you so much. Appreciate all your help and your fast response..

Great support. Quick and relevant response. I have been a client for years always had excellent service.

Terrible. Got nothing but a dismissive email from “Ivan.”
He told me that I “don’t appear” to be anyone involved with the account and that the domain I referenced “ doesn’t even exist”

If I’m a nobody from an unknown domain, why do you have my name, email and credit card on file for the account???

What’s going on there?

Your support team gave me a clear explanation of the new server levels and how they correspond to my existing server. I decided to not make any changes at this time, and will reevaluate my needs this summer. Thanks!

THEY were hacked. But then they charged ME $654 to fix the exploit -- which is suspicious on its face. But they did not fix it. Instead, they ran scripts that supposedly fixed it, but never did. I then continued to report problems that evidenced that the sites were still broken. Along the way they fixed some problems, but not all. Then, a week into the outage, their "solution" for one problem (graphic wouldn't load on one of the websites) was that the Website was mistakenly making insecure calls (i.e., instead of calling using "https:" the calls were being made without it, using http: -- without the "s"). But this was an error that Pair Networks had introduced! Let me explain.

When I investigated, the problem was one that had to have been created by their "fix-it" script being faulty. Specifically, I found that the website being called from within the Wordpress Dashboard in the malfunctioning site (from two fields: WordPress Address (URL) and Site Address (URL)) was "lifescreation.com" rather than "lifescreation.com" using https. The site had been working before (correctly using "lifescreation.com (with a secure path)" but now was not.
It was this moment that I was clear that Pair had not only been hacked, but that they were incompetent, because their scripts made to "fix" the problem had in fact overwritten information that had been previously correct and accurate.

In their reply on April 22, Pair says the team doesn't use automated scripts. That is contrary to what one of their support team told me.

Extremely disappointed that there isn't any way to connect my Pair email to the Outlook calendar. This creates a significant problem in working with clients. Also the person I spoke with hung up on me after explaining that there isn't any calendar option with Pair. Now I have to search for a new provider and go through the hassle of switching. I am shocked that Pair is this far behind.

I asked a potentially complex question about domain security configuration. I got a fast, understandable answer, and the domain configuration info that I needed.

The system checks that SIM performs before installing wordpress are a little ridiculous. It does not seem to have anything to do with actual wordpress, but if your domain is actually reachable at that moment, which is unlikely for a brand new domain, but does not take long, but as far as migrating from one provider to another with as minimal downtime as possible it is an absolutely horrible.
Installing wordpress manually is fine though as long as you don't use SIM to make installing software on your website easier!!

Excellent, timely responses with detailed instructions to fix the problem. After I ran into a related issue, the follow-up responses were also quick and helped me troubleshoot the issue.

As usual, response was quick and indicated someone actually read the question. Good just

I had an issue with DNS, which was handled and solved promptly. Supported also provided a super detailed explanation as usual.