Pair Networks Reviews 1.134

I received lots of prompt response from multiple support specialists, who eventually solved my problem for me. I do wish someone had noticed earlier that my problem was being caused by a known Pair.com configuration change instead of first sending me on some wild goose chases, but I understand that troubleshooting can take some trial and error.

Great service- knowledgeable staff.

Pair has an email only account, but since I have a webmaster account, I am prohibited from migrating my email to the email only account? That's a good reason to look into other providers after over 25 years. Pretty sad.

Once the technician determine what the problem was he was very patient with me and helped me get the system up and running.

Response from Pair was quick, simple and informative. Thanks!

I had to migrate my websites managed by Pair to a new domain. While it took several phone calls, over the course of several hours all was operating well, and the support people that I spoke to were patient, especially as this is something I have never done before (even though I have been using the web for decades). I appreciated the effort and glad that I was using Pair.

I had to request information on how to pay the bill by credit card without logging in. It should be simpler than that. When I received the option to "pay now" on the invoice, I should have been taken to a page to input credit card information without having to log in first.

Pair gave me the right info, although slightly techy. It was hard to find the setting that I needed to change It is not shown on the Account Control screen, but is an option under "Email" on the left hand menu.
I am still very happy with Pair.com

For 25 years Pair support has been excellent. I send in my problem description and in hours or that evening, it is resolved.

Fixed by the first suggestion!

Super fast response. Thank you!

The answer identified the problem correctly and offered the perfect solution. Now the blog is installed and all is working fine. Thank you

The customer service email response was immediate and I was able to resolve my website domain renewal issue quickly.

As usual helpful and patiently explained answers to my questions regarding using Pair's firewall system.

The response to my question was super fast and I really, really needed to read what they sent!!! They saved me totally from a spam situation thankfully!!! Thank you pair support and billing teams!!!!

I have been a customer of pair for over a decade. I used to recommend them to literally EVERY business I encountered and I moved every single client of mine to Pair. The support was unrivaled and the value was the best in the industry. All employees were a pleasure to deal with. They were acquired by Private Equity. They are now the worst hosting company I have ever encountered. My monthly bill was changed to over 500% of what I paid for years. Customer support is now unreachable and it used to be the shining star of the company. I won't go into detail here, but I'm moving on as soon as humanly possible and taking as many clients with me. I truly feel bad for the founding employees if any are still there. Hopefully they will start a new company because this one has been burned to the ground.

I called it took over 45 min to have the call answered. The effort took HOURS.. when it should have taken mins.
Anthony - said the files leaked.. which is not true, something caused 407,000 mail records to load. I asked for a supervisor, as this has happened in the past. What I learned is Dominic did not archive and delete the mail records. Did not share where he archived them so I could delete them.
Jared had follow through because he is not the one to make the changes. 4 hours on the phone. unacceptable for what took less than 10 mins to archive. and you want to charge $35 to archive the in box that we could not get access to

For decades now, I've been grateful to have found Pair, which was suggested by an IT friend. Beginning in the '90s, I resold hosting on Pair. I'm rather old now, and appreciate so much the extra help I get from your IT when I need it. The old gray mare, she ain't what she used to be.

The initial mail from Pair said that Pair was changing mail handling in ways that would break the way I use my account.

I sent a long message to Pair support saying this would
be a problem for me, and began a panic search for alternate hosting providers.

Kurt replied that Platinum Mail would not apply to my
account because I use a VPS, and that I got the mail
because my email was also the secondary contact on
other Pair accounts. That was a big relief. Kurt's response was kind and informative.