Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... Toon meer
Bedrijf heeft geantwoord
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I recently discovered Palome, and it’s quickly become one of my favourite clothing stores. The pieces are timeless, classic, and made to an exceptional standard. Everything I’ve purchased feels beauti... Toon meer
Bedrijf heeft geantwoord
I bought a fantastic cardigan, made from a thicker cotton - perfect for a chilly summer evening and into autumn. It arrived beautifully packaged & scented with something lovely. The whole experie... Toon meer
Bedrijf heeft geantwoord
Love everything I have bought from Palome. The quality is great. delivery is fast and the clothes come beautifully packed in a gorgeous box and with lovely patterned tissue paper, that is fragra... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contactgegevens
Verenigd Koninkrijk
- hello@palome.com
- palome.com
4,8
Uitstekend
288 reviews
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⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I absolutely love my Palome jumper, it’s become my go-to for feeling cosy yet put-together, whether I’m heading into meetings or taking a quiet moment for myself. The quality is exceptional! Soft, beautifully made, and instantly elevates my mood. After five rounds of IVF, finding little things that make me feel like me again has meant the world, and this jumper honestly does that. It’s more than just cashmere. It’s comfort, confidence, and calm all in one.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Natasha
Thank you from the bottom of our hearts for your beautiful words — they truly mean so much. We’re deeply touched to know your Palome jumper brings you comfort and confidence during such a meaningful time.
It’s more than just clothing for us too — it’s about creating moments of calm and joy, and we’re so grateful you shared yours with us.
Warmest wishes,
Ilona
Amazing service
Amazing service, fantastic quality jeans, great fit, best jeans I’ve ever bought
14 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Amanda,
Thank you so much for your lovely words! We’re thrilled to hear you love the jeans — knowing they’ve become your favourite pair truly makes our day.
We really appreciate you taking the time to share your experience!
Warm regards,
Ilona
Excellent customer service
My return went astray (with the carrier) and Palome refunded me immediately which was most welcome. I’m very impressed with this retailer and look forward to purchasing again.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Sarah,
Thank you so much for your lovely words. We’re delighted to hear that everything was resolved smoothly and that your experience left a positive impression.
At Palome, we truly care about every detail — from how each piece is made to how every situation is handled. We can’t wait to welcome you back again soon.
Warm wishes,
Ilona
Love everything I got from Palome
Love everything I got from Palome — beautiful design, great quality and so easy to style.
Definitely one of my favourite brands!
18 september 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Yuliia,
Thank you so much for your wonderful message — it means a lot to us. We’re so happy to hear you love your pieces and that they’ve become part of your everyday style. Each design is made in small batches with the idea of timeless Parisian elegance in mind, so it’s lovely to know they’ve found a home in your wardrobe.
Warm wishes,
Ilona
Fantastic quality and beautifully…
Fantastic quality and beautifully packaged! Delivery was super speedy, and the products are made from top-quality materials. I even received a lovely free gift — what more could you want?
1 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Charlotte,
Thank you so much for your kind words — we’re thrilled to hear how much you loved your order. Every detail, from the fabrics we choose to the way each piece is wrapped, is meant to bring a little joy to the experience.
Warm wishes,
Ilona
I wanted to order a jumper but sizing…
I wanted to order a jumper but sizing only goes up to a 14, I am a 16, standard size these days , will you be getting bigger sizes ?
The company have advised me bigger sizes coming soon , hopefully be nice if before Christmas as just wanted a round neck jumper.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Mrs Cowan,
Thank you so much for your feedback — we completely understand your frustration.
We’re a small and growing brand, and because we produce in small, carefully made batches, it takes us a little time to expand our size range.
That said, we’re actively working on it — we’ve launched size 16 in our best-selling Temple jeans, and sizes 16 & 18 in our Camille cardigan. You might like to take a look at these while we continue to grow.
Please bear with us a little longer — more sizes are coming very soon as we work to make Palome truly inclusive for everyone.
Thank you again for your patience and for supporting a young, independent label.
Warm wishes,
Ilona
Luxurious cashmere sweaters!
I have purchased a couple of beautiful cashmere sweaters recently. I was delighted with the swift delivery and beautiful packaging. The cashmere sweaters are so soft and luxurious, and very good value. I would highly recommend. I am looking forward to my next purchase. More colours for the turtle neck sweaters please!!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Jenny,
Thank you so much for your lovely message. We’re so happy to hear how much you’re enjoying your cashmere sweaters — they’re truly special pieces, made to feel soft, luxurious, and timeless. It’s wonderful to know the packaging and delivery added to your experience too. And thank you for the colour suggestion — our design team will be delighted to hear it!
Warm wishes,
Ilona
Wonderful Palome
I don’t normally write reviews but the quality of product and service is exceptional. My first order but definitely not my last. Well done Palome ! The cut, quality and price …. Wonderful
13 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Sasha,
Thank you so much for taking the time to share this — it truly means a lot. We’re delighted that your first Palome experience has been such a positive one. Every piece is made in small batches with care and attention to detail, so it’s wonderful to know that the cut and quality have stood out to you. We can’t wait to have you back again soon.
Warm wishes,
Ilona
Palome is brilliant
Palome is brilliant! I bought the Montparnasse cashmere jumper and I love it! Very good quality. I would definitely recommend!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Inga,
Thank you so much for your lovely review. We’re so happy to hear how much you love your Montparnasse cashmere jumper — it’s one of our favourites too. It’s wonderful to know the quality and feel have met your expectations, and we truly appreciate your recommendation.
Warm wishes,
Ilona
A great find
A great find! So pleased with recent purchases. Beautiful quality, fast delivery and very well priced.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Anna,
Thank you so much for your kind words. We’re thrilled to hear you’re pleased with your pieces and that the quality, delivery, and value all lived up to your expectations. It’s always a joy to welcome new customers who discover Palome and love what we do.
Warm wishes,
Ilona
Beautiful sweater
Beautiful sweater, beautifully wrapped, great communications and super fast delivery!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Fiona,
Thank you so much for your lovely review. We’re delighted to hear you love your sweater and that everything — from the packaging to the delivery — made your experience so smooth. It’s wonderful to know the care we put into each order is felt on your side too.
Warm wishes,
Ilona
Fabulous service and quality !,
Ordered a cashmere turtleneck on 12/10/25 and it arrived two days later !! The sweater is beautiful and lovely quality and very reasonably priced - it fits perfectly. The package was divine - a sturdy cardboard box with beautiful graphics on the front and the sweater was wrapped in pretty tissue paper.
Five stars all the way from me 🩷🩷🩷
14 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Julia,
Thank you so much for your wonderful review — we’re absolutely delighted to hear this!
It means a lot to know you loved both the cashmere turtleneck and the unboxing experience — we put so much care into every detail, from the fabric to the packaging. Your kind words truly make our day.
We can’t wait to see you again soon — and thank you for supporting Palome!
Warm wishes,
Ilona
I discovered Palome a few Months ago
I discovered Palome a few Months ago. They have the most amazing cashmere jumpers. Not only is the quality and cut incredible but the price is too. Orders arrive fast and beautifully packaged. It has meant I can’t stop adding them to my collection! Love this brand!
12 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi LoboGB,
Thank you so much for your lovely message — we’re so happy to hear that you’ve discovered Palome and that our cashmere jumpers have become a part of your collection.
It means so much to know you appreciate the quality, the fit, and the care we put into every order — from the design to the packaging. We truly love creating pieces that last and bring joy to wear.
Warm wishes,
Ilona
This company is amazing
This company is amazing. A great ethic around how the clothes are made, and just the most amazing products at incredible prices . Will definitely buy from this company again
2 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Gillian,
Thank you so much for your beautiful words — it truly means a lot to us. We put so much care into how each piece is made and it’s wonderful to know that it resonates with you.
We’re so happy you’ve found and connected with Palome, and we can’t wait to welcome you back again soon.
Warm wishes,
Ilona
Concern over returned parcels not being received however superb service from IIona reinstated my faith in this company.
Really concerned, returned two boxes 4/10 via my local PO, printing up the EVRI labels and followed all instructions…an attempt at delivery of the parcels was made to the company 6/10 specific timing on the tracking 13:06 and 13:09 respectively but delivery could not be made. I have emailed customer support just now but extremely concerned about my returned items, why were the parcels not delivered when an attempt of delivery was made and when will I get the refund which totals £350? ## UPDATE ##
Following an email to Palome, I received a prompt response apologising and that an investigation would be made. I had an immediate refund of all items and a £50 voucher which was unexpected and appreciated. I have given 4 stars as maybe the company should not be using EVRI as there was this issue with returns plus with the delivery EVRI left the parcel on the doorstep whilst I was on holiday and I had advised that that should not happen. IIona from customer services was a real ambassador for Palome, I will be ordering again and using my voucher 😁
9 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Elizabeth,
Thank you so much for taking the time to share your feedback — I completely understand your concern, and I’m truly sorry for the worry and inconvenience this has caused.
Please rest assured that we’ve received your email and already responded to confirm that your refund was processed. You should see the funds reflected in your account shortly, depending on your bank’s processing times.
We’re a small team and care deeply about every customer, so we always do our best to resolve any issue quickly and kindly. If anything still seems amiss or you haven’t received your refund yet, please don’t hesitate to reach back out — I’ll personally make sure it’s looked into right away.
Warm wishes,
Ilona
Outstanding qualitu
It arrived really quick and the quality was outstanding.
I have ordered three more productos
Thanks
Yolanda
25 september 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Yolanda,
Thank you so much for your lovely message — it means a lot to us. We’re so happy to hear your order arrived quickly and that you love the quality of your piece.
It’s wonderful to know you’ve chosen a few more — we hope each one brings you just as much joy.
Warm wishes,
Ilona
Quality Cashmere at a terrific price
I made my first purchase of a cashmere jumper from Palome.
It will not be my last. The quality of cashmere is outstanding for the price. Item came beautifully packaged. Customer service was excellent, an error was made in the style of jumper I ordered, this was resolved quickly, with great communication from Ilona. Well done Palome.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi MMcV,
Thank you so much for your wonderful message — I’m so happy to hear you’re pleased with your cashmere jumper and the service you received!
It truly means a lot to us that you took the time to share such kind words. We’re delighted you love the quality and packaging, and I’m so glad we could resolve everything quickly for you.
We can’t wait to welcome you back for your next purchase!
Warm regards,
Ilona
I love my cashmere jumper
I love my cashmere jumper. I am waiting for the colours I like to come back in stock to buy one of each. Great company, really helpful with a mistake I made on my order. Five stars all round.
16 september 2025
Review zonder uitnodiging
Antwoord van Palome
Hi MGardener,
Thank you so much for your wonderful message — it makes us so happy to hear how much you love your cashmere jumper. We’ll definitely be bringing more colours back, and I’ll keep my fingers crossed that the ones you’re waiting for return soon so you can add them to your collection.
I’m also so glad we could help quickly with your order — your kind words mean a lot to us. Five stars from you feels like the highest compliment!
With warm regards,
Ilona
Beautiful quality cashmere and the package made me smile to open!
Beautiful quality cashmere, great fit and so so much more value than I have come to expect (sadly) at the price point. I suspect the first purchase of many!
15 september 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Sarah Morris,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the cashmere and that the fit and quality have exceeded your expectations. We can’t wait to welcome you back for many more pieces – here’s to the start of a wonderful Palome wardrobe!
Warm regards,
Ilona
Everything is good about Palome
Everything is good about Palome. I've bought three items now and I want more! I love their philosophy of not buying more than you need, but they're making it hard. Palome's values feel genuinely authentic and the products are really stylish, gorgeous quality with beautiful fabrics. The Moorgate jeans reminded me of what good quality denim feels like, the cashmere jumper is something I want to wear constantly and I'm planning to wear the Victoria dress at a work meeting next week. The cut, fit, quality is all real, they're not making it up. Beautifully packaged, efficient buying process and very nice communication. I feel effortlessly stylish in these clothes and the price point is fantastic. This is fast becoming my new favourite brand, and seems like they are getting everything right.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Laura-Mae Browne,
Thank you so much for your wonderful review! We’re glad to hear that you’re enjoying your Palome pieces and that they bring both style and comfort to your wardrobe. It means so much to us that our philosophy, fabrics, and attention to detail resonate with you.
We’re delighted that your Moorgate jeans, cashmere jumper, and Victoria dress are making you feel effortlessly stylish – that’s exactly what we hope for with every piece we create. Your support and kind words truly make our day!
Warm regards,
Ilona
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