I purchased a nearly $400 garment…
I purchased a nearly $400 garment directly from Pando Moto because I believed I was paying for premium quality and a product that would live up to its reputation. Unfortunately, I discovered fraying on one of the cuffs before I ever wore it. For a garment at this price point, it is extremely disappointing and unacceptable that it arrived with any defect at all. A premium-priced item, especially one marketed as protective motorcycle gear, should not have visible signs of wear or damage straight out of the package.
When I reached out to Pando Moto with photos, explained the situation, and asked if I could send the garment in so they could inspect it and determine the best resolution, I was told the fraying was considered normal wear. This was especially disappointing because it suggests that Pando Moto considers this type of wear acceptable within a very short period of time on a nearly $400 piece of safety equipment. That does not give me confidence that durability and safety are truly their priority.
Customers spending this much on protective gear should be able to expect a flawless product and a customer service experience that matches the price. Unfortunately, that was not my experience with Pando Moto. I wouldn’t recommend this product or company to others based on the quality issue and how this situation was handled.
