PaperTrue Reviews 

Excellent service comes with instant live chat, making it easier for clients to explain what they need

Customer Service excellence. The team tries its best to work within the time of my request. The dashboard helps the editor know which job number to track to make revisions or consider a new document to invoice.

My document requirements were close to the editors' output and provided excellent recommendations, which caused me to decrease the time for submission.

I recently used PaperTrue.com for editing an important academic document, I am really happy with their work. The editors were super careful correcting language errors and made my arguments a lot clearer, which really improved the overall quality of my work.

They also took great care with the formatting, making sure all the citations were consistent and the layout looked professional. The document was ready for submission after doing a few minor adjustments.

The customer support at PaperTrue was great too. They promptly addressed all my questions and provided clear explanations after I got my document back. Their expert editing, careful formatting, and responsive support make PaperTrue.com a great choice for high-quality editing services. I definitely recommend them.

My only complaint is that the pricing of the Plagiarism report should be cheaper as I feel it is a tad expensive.

The editing of my manuscript was of a very high standard. They also made a good suggestion regarding the final chapter.

Update:
I'm updating my original review of PaperTrue to provide concrete evidence of their unprofessionalism and failure to deliver.

Order Details:

Order Number: 169247
Service: Typesetting and eBook Conversion
Date Ordered: July 8th, 2024
Agreed-Upon Turnaround Time: 3 days (as per Alan's email on May 9th)
Actual Delivery: Over a month later, and still riddled with errors.
Evidence of Poor Service:

Ignored Instructions:

Despite providing detailed formatting guidelines, PaperTrue repeatedly disregarded my instructions.
As I stated in an email on July 17th: "We would like to make the following changes to the overall look of the typesetting: Remove the drop cap at the start of each chapter. Change to left align (no left justification)... "
These basic requests were ignored in the subsequent versions.
Missed Deadlines:

PaperTrue consistently failed to meet deadlines, causing significant delays in my book launch.
In a chat on August 3rd, I expressed my frustration: "It's been 48 hours since I requested proof of escalation and a timeline for the corrected document. I haven't received either. This is unacceptable."
Lack of Quality Assurance:

The numerous errors in the typeset document highlight a complete lack of quality control.
In a recent email, I questioned: "Please provide details about your quality assurance (QA) policy and how we can escalate this issue further if needed."
Their response was vague and unhelpful.
Unprofessional Communication:

PaperTrue's representatives have been unresponsive, evasive, and dismissive of my concerns.
During a call on August 3rd, their representative, Mark, struggled to understand the errors even when I pointed them out directly in the document.
________________________________________________

I am compelled to share my extremely negative experience with PaperTrue. As an author, I entrusted them with the typesetting of my book, only to be met with a series of frustrating issues that have significantly impacted my project and business.

Key Concerns:

Repeated Errors & Missed Deadlines: Despite clear instructions and multiple revisions, the typeset document was riddled with errors – incorrect formatting, misplaced figures, and a jumbled table of contents. The project is now weeks behind schedule, causing significant delays and financial losses.
Unresponsive & Unaccountable: PaperTrue's communication has been abysmal. They've been slow to respond to my concerns, offered no solutions, and provided no clear escalation path.
Questionable Practices: Their potential use of my manuscript for AI training without my consent raises serious ethical questions.
Impact:

Delayed Book Launch: The delays caused by PaperTrue's incompetence have pushed back my book launch, impacting my marketing plans and potential revenue.
Damaged Reputation: The errors in the typeset document reflect poorly on my brand and undermine the professionalism of my work.
Financial Loss: I've invested significant time and money into this project, only to be met with subpar service and a lack of accountability.
Recommendation:

I strongly advise authors and publishers to avoid PaperTrue. Their lack of professionalism, disregard for client instructions, and questionable practices make them an unreliable and untrustworthy partner.

I've tried to resolve these issues directly with PaperTrue, but they've been unresponsive and unhelpful.
I am now forced to seek alternative solutions, which will further delay my book launch and incur additional costs.
I hope this review serves as a warning to other authors considering PaperTrue's services. Do your research and choose a company that values your work and delivers on its promises.

-Rapidez en la respuesta
-correcciones con mucho detalle y precisión
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The customer service is excellent. They kept working with me as I navigated my way through Kindle Direct Publishing-not always an easy job! The creative team has to be one of the best in the business. My expectations for my book cover were surpassed! I highly recommend PaperTrue.

PaperTrue's informative and friendly website persuaded me to try them for proofing and editing a work of creative nonfiction I intended to self-publish. I appreciated being able to submit a couple of sample pages before committing to a full project. Their quickly returned document was so impressive, I plunged ahead. They met the 21-day deadline I chose. I felt the work was sensitively and thoroughly edited. Helen and Flora painstakingly corrected typos and grammar and made helpful suggestions that vastly improved my work. Where they were unsure of my meaning, they asked. An unexpected 5-page writer's feedback document provided extensive notes and suggestions for moving forward. Alan Jackson (my main contact), was wonderful to work with.

The backend and front-end technical team is very polite and provided timely service in terms of language editing certificates and proofreading documents for my recent journal publication. The editor-in-chief has considered further processing it. I recommend PaperTrue.

I cannot express my gratitude enough to everyone at this company!!!!! I am taking classes for my EdD in School Superintendent. For two of my classes, my papers were to be in APA 6. Due to having ADHD and three learning disabilities, writing is tough. The editors were excellent with the grammar correction and especially suggestions!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They were great at explaining their reasons! I learn best by doing things over and over, so I learned by typing the corrections. I just finished my research analysis class. I ended up writing a 48-page paper (including references and appendices). I wrote a little at a time and would submit it to this company for corrections. I had to submit each section of the paper to my professor. Each time he sent it was very well written. Yesterday, I put it all together and submitted it. I am very confident about it. You guys are so great, I recommended you to my classmates. I am so glad I discovered you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will continue to use you for my classes and any other professional documents I have to write. God Bless all of YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We switched over to PaperTrue after the last editing service we had been using started making simple mistakes. With PaperTrue, so far so good! No issues as of yet, and their customer service has been incredibly helpful.

Papertrue's service is efficient, its staff quickly helps in any eventuality.

Excellent Work. Good Timing

I trust Paper True. They've completed several projects for me. They respond quickly; they do good work; they're creative and exceed my expectations. Great team!

I am extremely dissatisfied with the services I received from PaperTrue. First they delivered my dissertation back 4 days late. The product came back with an excessive amount of errors. They completely changed the format of the attached outline and the format and fonts were inconsistent. They offered revisions and that one came back worse. The format was still off and they did not read my notes or the requirement manual that I attached as the product did not reflect anything that was required. I ended up having to fix all the mistakes and was late to turn it in. I paid $1500 on something that was not professional or useful. I have yet to hear back from them since I requested a refund. Stay away from this company! I do not recommend them at all!

The translation service was excellent, the corrections made to the manuscript improved it. I will use the service again in the future

Mi experiencia como autor de Artículos científicos es muy satisfactoria. Buena calidad en la corrección del inglés. Los editores y referees nuenca han mencionado que el inglés deba ser mejorado. Cumplen en el tiempo y el precio es muy razinable. Mi experiencia hasta ahora es un diez.

Papertrue was a great tool I used to get a pass on my dissertation task. They were able to revise my paper quickly. Papertrue was very through and effective. I will use them again and again.

One 8th grade who came to US as an international student whose MAPS test was just average. She wrote an essay. The person who reviewed the essay just fixed several typos. ChatGPT does a much better job than papertrue.