PaperTrue Reviews 

561
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Look with timezones, and random events occurring in my life, it has been good to know that when I send an Email, the team responds as soon as possible which isn’t that long. And the team responds in p... Toon meer

Beoordeeld met 5 van de 5 sterren

I submitted my novel, Jinx, to PaperTrue, and the editing was absolutely amazing. It was incredibly thorough - Sasha and Angie did an extraordinary job. They clearly read my manuscript in detail and t... Toon meer

Beoordeeld met 5 van de 5 sterren

First I spoke to a man named Alan who took suck an interest in what I was writing about, Very refreshing and he's just the support person! He got me over to my editor Barbara who help turn my mis-mash... Toon meer

Beoordeeld met 5 van de 5 sterren

Papertrue have been a very helpful service to me. I initially used their editing services but then they offered more to help me bring my book to life and I’m very thankful for their help. They’ve ful... Toon meer

Bedrijfsgegevens

  1. E-commerceplatform
  2. ook in
  3. Business to Business-service

Geschreven door het bedrijf

PaperTrue is a global self-publishing company dedicated to turning manuscripts into beautifully published books. We provide complete, end-to-end book self-publishing services, including expert editing, professional cover design, flawless typesetting, and worldwide online distribution. Every step of the publishing process is managed by our team so authors can focus solely on their writing. Over the years, we have worked with hundreds of authors across genres, including fiction and non-fiction. We take full ownership of their publishing journey from the first draft to the final published book. Our goal is to ensure a smooth, stress-free experience while maintaining the highest standards of quality. Authors trust us because we deliver books they can truly take pride in. Whether you are a first-time writer or an experienced author, PaperTrue handles the entire publishing journey in a simple, transparent, and inspiring way. Your story deserves to be told beautifully, and we are here to make that a reality.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

561 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(561)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I appreciate all you've done for my…

I appreciate all you've done for my work. I have a tendency to write things in a hurry and make them seem bad. However, you have the ability to make my work sound fantastic. As a result, I'm very grateful to everyone who contributed to my novel.

5 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Skilled and kind

Highly qualified, as quickly as required, good value.
It seems the Members of PaperTrue love their job.
Indeed a valuable support for a non-native English speaker.

1 juni 2021
Beoordeeld met 4 van de 5 sterren

Great Efforts and Services

Paper True is a reliable English editing company. I intend to use your services on all upcoming writing assignments and paperwork. Both reports have been checked, and they deserve nothing less than the best. Excellent work. The effort was not without flaws. In all, it's an excellent version.

11 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service. Always.

They provide a great service at affordable price, always deliver on time and in high quality. I use this services since 2019 and plan on using it in the future.

23 maart 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Beware

Beware, the sample they provide you will be perfectly edited. I submitted two projects at the same time. One was a short story and the other was a 150-page manuscript. I got the short story back quickly, but full of new errors.

The errors were obvious, like sentences missing and double words (that that). I emailed them about the concerns and they asked me to highlight all of the mistakes and send it back to them (taking more of my time to point out all of their mistakes). I told them I could not afford to correct their paper for the 150-page manuscript because it was just an unacceptable expectation for a paying customer.

They assured me that the manuscript would be flawless. They returned it a month late and it was full of errors. Again, they asked me to highlight them, which I refused to do for the whole 150 pages. I asked for my money back, but they don't grant returns. Their policy is to "fix it" until you are happy (or too tired to complain). They assured me that the second time would be better and that they would have their chief editor fix it. Again, they sent the 2nd version back to me late and with obvious errors throughout the paper. I paid $1300 for this! So, I highlighted the work again (which took me two days) and I corrected all of the grammar and sentence structure issues.

I replied with a catty email saying they should hire me to edit their work. I never heard back from them. BEWARE of companies that don't have refund policies.

This place gets away with what they do because they have YOU highlight the issues so they can easily fix them

8 maart 2021
Logo PaperTrue

Antwoord van PaperTrue

Hi Simon, thanks for writing to us.

We've checked our records. The orders you've placed after your sample have not been paid for. This means that we never had a chance to work on them in the first place. Since this is the case, there is no question of delivery, let alone the relationship you've detailed in your review.

Adding to the above we found this exact review on our competitors Trustpilot review listing ( https://www.trustpilot.com/users/5e7e20365409e813066d9294) which has been copied and pasted exactly on our listing. We suggest you not undermine the work being done here.

Incase one of our competitors has posted this review, we would like to ask you how you would gain from this act? If you have done this out of vengeance, we would like to clarify we have never hurt anyone's business interest in anyway, let alone post a fake negative review.

Best wishes,
PaperTrue

Beoordeeld met 3 van de 5 sterren

Fast / Reliable / Some Mistakes

I am doing a Master course and had to do a resit. To make sure I would pass I had to proofread my article (Words: 3.488). Any points towards my final grade could help me pass. In this case it was done professionally. However, there were still some mistakes and I had to hand-in my document in just four days (I don't blame PaperTrue for this because i kinda was late). These mistakes were simple mistakes (to my experience). I felt it was a little bit rushed. Not great for the stress levels. Wasn't really expecting this because I had a sample first, where I was very satisfied.

Afterwards, I contacted them and my editor was on a leave. So it took longer than normal to go through my comments and questions. One day before the deadline they came back with the documents and answered all my questions and looked over the mistakes. So after doing my part I was able to Hand-In the document on time but just barely.

My teacher graded the final document and still found one or two mistakes, which i think is fine as an article for school. Academic articles in journals, not sure yet.

Conclusion:
They have good customer support, which is 24/7. They respond very quickly and accurate. They looked over my documents and questions. Maybe the timing was a little bit to my disadvantage because of their leave. I would recommend their sample if you still are in doubt and take the time. They do offer different times to deliver the proofread document (1 day delivery, 2 days, etc) but just to be safe also consider the time for them to revise in case you found any mistakes.

11 februari 2021
Logo PaperTrue

Antwoord van PaperTrue

Hi Louis!

Thank you for your honest review. This helps us ensure that this instance is not repeated.

We are dedicated to providing the best service for our customers and will continue to do the same in the future.

Best,
Team PaperTrue.

Beoordeeld met 5 van de 5 sterren

Excellent!

PaperTrue editors did a great job in editing my complex document. They made a huge effort and I received a clean and coherent manuscript free from all errors.
Thank you so much.

9 februari 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I paid over £300 for copy editing of a…

I paid over £300 for copy editing of a novella manuscript.On return of the document I was a little concerned about some of the suggested changes..for example uses of tense but of course trusted the process because I’m not a professional in the field of copy editing.I expected to receive a fully polished document back but instead was expected to trawl through the complicated tracking changes which I felt defeated the object of professional copy editing.I subsequently submitted it to several publishers who remarked on the poor quality of the copy editing.To update..Paper True responded to this review promptly and their communication and commitment to resolving matters has been excellent.They offered to revise the document and clarified the process further.For reference if you submit a document for copy editing Paper True welcomes ongoing dialogue in order to provide a polished,finalised document.

18 december 2020
Logo PaperTrue

Antwoord van PaperTrue

Hi Jane,

Thank you for your 4 star review.

We are glad to know the matter is resolved! Sorry about the initial hiccup,

Cheers!
The PaperTrue Team

Beoordeeld met 5 van de 5 sterren

My experience with PaperTrue was great…

My experience with PaperTrue was very satisfactory. Their answer was very fast. I woke-up this morning and the corrected document was already in my inbox. What I liked so much is that besides correcting the document based on my own sentences, they made me suggestions changing the phrases more accordingly to the type of document by changing some key words. Now, my document looks more professional.

I am really happy with your support.

Thanks very much.

2 november 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service. All our documents were littered with typos, grammatical errors, inconsistencies, incorrect formatting, and confusing or incorrect edits. They were offered an opportunity to do a second edit, which they did, and still the documents were not up to standard. Our request for a refund was refused. Avoid!

20 oktober 2020
Logo PaperTrue

Antwoord van PaperTrue

Dear Chris,

Thank you for your feedback.

We are disappointed to learn that you were not happy with your PaperTrue experience. We did get in touch with our editing team and we can see that our editors made a total of 693 insertions, 919 deletions, 103 formatting changes, and left 38 comments on your document for a total of around 2000 revisions. In addition to fixing hundreds of errors, our editors substantially edited and enhanced the quality of your document. They also made insightful suggestions to improve the tone and content of your work.

Although our editors try their level best to make your document perfect, they - in extremely rare situations - might miss out on some errors in the document, as humans often do. So, it is precisely for this reason that we offer each of our customers' unlimited free revisions which even you admit we did. When we ask you to highlight the issues that you found in the edit, we do it only so that we can prioritize our focus on those issues, purely in the interest of time. But we did not receive any specific response from you on this matter.

We understand that you are dissatisfied with our service, but we would like to assure you that providing our customers with the highest quality of service is our primary objective, and this is evident in the numerous genuine positive reviews our team has on many review platforms.

We promise you that given another chance, we will surely improve the impression we have made on you.

Best Regards,
Team PaperTrue

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