Papinelle Reviews 

Poor quality fabric - tears - less than a year old - no customer care

I have been a loyal customer of the Papinelle brand for many years and have always been impressed with the high quality of their cotton products. However, in the last couple of years, I have noticed a significant decline in the quality of their fabrics. Recently, I purchased some summer nighties that ripped after only two wears, and the cotton underwear I bought is extremely flimsy and tears easily. It feels like the material is as thin as paper. I am wondering if this is a result of shrinkflation. Needless to say, I am extremely disappointed with the decline in quality.

Absolutely do NOT buy from this company! I used to give these folks a break on all their mistakes & poor to HORRIBLE customer service they have on their returns. No MORE. After 10-20 attempts via emails & vms, re a DAMAGED, DEFECTIVE & over-sized item i receved, I've been ignored. Sent photos too! THIS is exactly how you lose customers & is a telltale sign your company is in trouble. For every customer leaving a bad review I guarantee you, there are 10-20 more with the same problems. I've received items with large holes in major seams that were never stitched properly. Quality control has gone WAY down, and fabrics are no longer as beautiful. Many items downright unattractive in construction, design & fabrics, others with synthetic content or simply ugly. So much so, it's very difficult to find anything that matches their original quality of merchandise in any way. What an outrageous downfall & incredible insult, disservice & disrespect toward customers! I ran my own retail business for 11yrs & never had a single complaint. There's NO excuse for this kind of behavior. :(

I have 2 pair of pj's that keep disintegrating. I wash by hand and hang to dry. I've never ironed them. I've taken the Navy blue ones (80% cotton/20%silk)with white piping back to Nordstroms for repair. There is no end to them coming apart at the seams, even just trim. The other pair which are navy with white flowers (70% cotton/30% silk) actually just come apart in the middle of the thigh and waistband. I've taken them to a seamstress several times and she can't believe what is happening to them. I have 100% silk dresses that I have had for years and they are in excellent condition. I hand-wash and iron them. These are not cheap nightwear costing approximately $100 each. I would never recommend anyone purchasing anything by Papinelle.

Loved the staff and the PJ’s at the Bondi store. I’ve owned their PJ’s for years and keep coming back for more

I bought two silk cotton blend nighties that felt amazing. Unfortunately after a couple of washes the fabric literally disintegrated. This fabric doesn’t hold up to more than a few wears. Tried to follow up with the company but said I had to go to Australia to figure it out Very Disappointing for the price

Do not buy the summer nightdresses.
I have barely worn mine and the material has absolutely torn to bits. I am very annoyed as it was very expensive.

I ordered four pair of pyjamas. The navy 'soft touch rib' pyjamas were of terrible quality. I washed all PJs before wearing. The navy PJs shed so much lint that I had handfuls of the stuff in the lint catcher not to mention that navy lint went all over everything else in the wash. A week later I am still picking bits off the floor.
'Customer Service' refused a return as they had been washed and told me that I should 'use a lint brush'. Thanks for that. The fabric was clearly either faulty or of such low quality that it shouldn't be used in manufacturing. On her third email Customer Service even got my name wrong.
I regret that I will never purchase any Papinelle items ever again. The quality can no longer be trusted.

I am highly satisfied with the comfortable sleepwear I purchased from Papinelle. The fabric is incredibly soft and allows for breathability, while the fit is perfect. I must also commend their exceptional customer service, particularly Katherine.

Overall Positive Experience. I usually purchase my Papinelle sleepwear from Dillards. This time I decided to order a few items from the Papinelle website. My order arrived beautifully packaged. As expected the pajama set, robe, tote bag and sachet were lovely. The problem I had was that the bottoms to the pajama set were irregular fitting. I immediately reached out to customer service with issue.

There was a slight delay in receiving a response due to the time zone difference. After a few emails back and fourth. And one reminder for the return label to be sent. The matter was resolved. I did have to reach out to see when the return would be processed as the return delivery had been confirmed. My refund was immediately processed.

The quality of Papinelle sleepwear is the best. It is delicate and you have to hand wash it. But it’s worth the time and monetary investment.

Buyer Beware! This sleepwear shrinks significantly when put in the dryer. I bought several sets and tried them on, but washed and dried them before wearing to bed. The company does not allow you to return washed items and when I emailed them they had no interest in helping me. Plus to add insult they charged me $10 to return 2 of the tops that I had not washed and wished me a "lovely day" lol.

You wont buy PJ's anywhere else - great customer service and PJ's are the best. Mine were slightly oversized but I don't mind that with this sort of comfy clothing.

Got sent the wrong size item. After I purchased the last "S" and received an "M" I tried to exchange the item but was told there were no more size S in the system. The website says they're re in stock but "computer says no". Hard to get a response via email as well. The only plus is they sent is out fast but that's useless when its not what you ordered.
This is the second time I've been sent an M instead of S and still don't understand how the two letters can get mixed up. 🤦🏻‍♂️