I ordered, than canceled within 1 minute. I missed seeing the outrageous shipping charge. Twice the cost of the perfume. A ridiculous reply that I could order more products to make the shipping char... Toon meer
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Why is this company selling Tom Ford fragrances at almost double price than the official RRP? This company is also using fake discounts. Just one example: Tom Ford Oud Voyager 50 ml normally co... Toon meer
Bedrijf heeft geantwoord
C’est certainement le meilleur site en ligne de parfums de niche. Un personnel disponible et prêt à répondre à toutes vos questions ainsi qu'à vous guider dans le choix du bon parfum, qu'il s'agisse d... Toon meer
cortesi, attenti e pronti nel reagire alle eventuali richieste. il ventaglio dei profumi (unici prodotti che ho cercato finora) ė vasto. il profumo che ho scelto è anche più buono di quanto potessi as... Toon meer
3,1
Gemiddeld
93 reviews
Vraagt klanten om een review
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Heeft 90% van zijn negatieve reviews beantwoord
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Tutto perfetto
19 december 2024
the product received is not this buy
the product received is not the one that had been ordered (delivery of eau de parfum instead of eau de toilette), and in addition the one delivered is much cheaper, despite a papal complaint does not respond, they told me have "swindled" more than 20 euros , Sito da evitare assolutamente: poco onesto
Hello Papique team, I see your response full of lies, I did not ask you for a 50% refund, this is something that needs to be described: I told you that you had not sent me the right product (I ordered the Lacoste eau de toilette from you, you delivered the eau de parfum which is much cheaper and I had bought three bottles), I offered to either return them to you for a refund, since it was not the right product, or to keep them but that you would at least have the courtesy of reimbursing me just the price difference between the products, which is around 20 euros, so nothing abnormal. You have not responded to my emails, I have reported this to the European system for monitoring online sales sites, now I reconfirm it, in addition to being dishonest you are liars and I urge you to take legal action against me if you are sure you are within your rights, for the moment the facts are: that you have not delivered the right products, that you have made me pay a higher price than the one that was displayed, that you have not responded to my emails which asked to find a solution in a rather friendly way and now it appears that you are openly lying on the Truspilote platform by talking nonsense!!, indeed in terms of advertising you are giving yourself a very bad image, but that goes with the general behavior I imagine, I reconfirm you are a site to absolutely avoid.
Cdt
Eric Viller
Hello again Papique team. I see the rest of your response to my review correction.
You really continue to talk nonsense, I have only given 5 reviews since 2014 on Truspilote, we can't say that this is very frequent, less than one every two years ...., And not all negative either (a 5 star and a three star are there), so you are sinking even further into your lies.
On the other hand, there has NEVER been any racist, misogynistic, vulgar or insulting comment. Your latest response that seeks to intimidate could be part of a legal action for defamation, are you fully aware of what you are doing and writing?, I took a screenshot of your comments, I urge you to change your mind and apologize immediately, I think you understand what the legal and judicial consequences are and the scope of what you write.
For my part, I stick to my position: you have not fulfilled your part of the contract and you have not only not delivered the right product to me and you have also charged me a larger sum than what it should have, so you are definitely a site to absolutely avoid. I am now waiting for your apologies before thinking about an intervention by my lawyers, you will kindly send me by email the address of yours as soon as possible. You have, it seems, forgotten that you were posting comments in responses, false, in a public manner.
Cdt Eric Viller.
16 december 2024
Antwoord van -
Dear Mr. Viller,
Thank you for your additional comments.
To ensure full clarity for readers, and to avoid any misunderstanding, we would be grateful if you could help us verify the points you raised by providing the following simple, objective elements:
1️⃣ A photo of the item you claim to have received (front, back, and batch code).
You stated that you received an Eau de Parfum instead of an Eau de Toilette.
Since the packaging clearly displays the product type, a photo would immediately confirm this.
Could you please upload these photos here?
2️⃣ A screenshot of the price you claim was different from what you paid.
You mentioned being charged a higher price than the one displayed.
Our system shows the exact same amount at checkout, in the confirmation email, and in the payment authorization.
A screenshot of what you saw would help clarify this point for everyone.
3️⃣ A copy of the email where you claim we “did not respond.”
According to our logs, the last communication in the thread contains your reply to our message, so it would be helpful if you could show which email did not receive an answer.
You can simply upload the header or timestamp of the message.
4️⃣ A confirmation of the complaint you say you filed with “the European online sales monitoring system.”
You referenced submitting a report.
In order to better understand your case, could you specify:
which institution received it,
the reference number,
and the date of submission?
This will allow us to follow up on it if necessary.
5️⃣ Proof of the product mismatch.
Since you purchased three identical units, it would be useful if you could confirm:
whether all three differ from the product ordered,
or only one,
and what specific difference you observed.
A simple side-by-side photo would resolve the entire question instantly.
6️⃣ Clarification on your latest statement regarding “legal consequences.”
You mentioned potential legal action and requested our legal department’s address.
We are more than willing to assist, but to proceed appropriately, could you please specify:
which legal point you believe applies,
and what specific breach of contract you are referring to?
This will help us provide the correct formal channel.
🔍 WHY THIS IS IMPORTANT
We prefer to resolve cases based on verifiable, factual information.
At the moment, all certified data we have (product logs, shipping records, price history, email timestamps) contradict your claims, so any documentation you can provide will help clarify the situation for everyone.
Until this information is supplied, we cannot modify our previous statement, as we must rely on verified evidence only.
We remain at your disposal for a constructive resolution.
Kind regards,
Papique.com – Customer Accuracy & Compliance Team
Very good service
16 december 2024
Profumo arrivato prima del previsto
Profumo arrivato prima del previsto. Tutto bene. Consigliato
3 december 2024
one of the best companies to order something
one of the best companies to order some parfume or something else.
21 november 2024
Review zonder uitnodiging
Very good quality.I love it
11 november 2024
Very good comapny
22 november 2024
Review zonder uitnodiging
C’est certainement le meilleur site en…
C’est certainement le meilleur site en ligne de parfums de niche. Un personnel disponible et prêt à répondre à toutes vos questions ainsi qu'à vous guider dans le choix du bon parfum, qu'il s'agisse d'une Eau de toilette ou d'une eau de parfum. Fortement recommandé
6 november 2024
Review zonder uitnodiging
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