Complete scam! Would not recommend. The service is useless. They could not even facilitate the passport queue and we ended up spending a couple of hours waiting.
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Lees wat reviewers zeggen
The meet & greet service and airport transfer was beyond expectations! I purchased it for 2 seniors traveling to Europe for the first time and they said it made their arrival so smooth and eased all t... Toon meer
Bedrijf heeft geantwoord
My husband and I were traveling to Italy for anniversary and we always use a service when we enter another country. I researched and found paradigm meeting and greet and read several several offers fr... Toon meer
We booked their service for tourists arriving at and departing from Thessaloniki Airport, and let me tell you, it was awesome! The tourists were super happy. They were met quickly, even though the fli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Paradigm Meet & Greet
Geschreven door het bedrijf
Paradigm Meet & Greet
is an innovative company organizing highly reliable and professional Meet & Greet and VIP services at airports all over the world. Our ability to guarantee solutions of the highest quality at nearly every location of the globe stems from exclusive cooperation and effective communication with the most reliable airport operators.
By being comfort- and assistance-oriented, our Meet & Greet services cater to the needs of any category of passengers and serve as a major improvement to any kind of trip, whether for business or leisure. Political figures, managers of international banks and companies, showbiz celebrities, and luxury travel enthusiasts rank among the flyers who rely on Paradigm’s expertise and discretion.
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Contactgegevens
4,4
Uitstekend
86 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The best company in this industry
The best company in this industry, and we have used a lot! Always on top of it and we trust them implicitly.
7 november 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Mr. Delson,
thank you for your kind words and your continued trust in our services. It is paramount for us to provide our guests with full and smooth airport assistance.
Thank you for choosing our services and it will be a pleasure for us to support you again with your future trips.
Best regards,
Paradigm Meet & Greet team
Excellent Service
30 oktober 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Bledar,
thank you very much for your kind review, it is highly appreciated. It will be our pleasure to assist you with any future requests.
Best regards,
Paradigm Meet & Greet team
No Show
I got a no show at JNB but gave 2 stars as they were quick to refund.
1 november 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Ms. Mac Millan,
Thank you for taking the time to share your feedback. We are sincerely sorry for having been unable to meet you as planned. Unfortunately, our agent was delayed by a problem of exceptional nature at Customs and could not be replaced by a colleague. As a result, you were not promptly met when your flight landed. The agent then tried to locate you, but without success.
This is not the level of service we commit to, and we understand your dissatisfaction. Our customer service team has promptly issued a refund and presented an apology for the inconvenience, which we would like to reiterate here.
We hope to be able to deliver a more acceptable level of service and to be of assistance to you on a next occasion.
Best regards,
Paradigm Meet & Greet team
Mrs. Giuliana and Mr Raphael the superb team.
The team that were assigned Mrs. Giuliana and Mr. Raphael were superb, friendly hospitable and would go above and beyond for our comfort to ensure that everything runs smoothly.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Mr. AlSaqer,
our team and the ground staff sincerely appreciate your kind words and are pleased to learn that the provided airport assistance has significantly improved your travel experience and exceeded your expectations.
Thank you for choosing our services, we hope to be able to assist you again soon.
Best regards,
Paradigm Meet & Greet team
Seamless travel
Seamless, stress free way to travel when you’re not familiar with an airport. Had a very short layover AT CDG on my way to the US and using this service allowed me to make it to my connecting flight on time. If I had to wait in line at customs I would have missed my connect for sure. Great service to use.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Stacy,
thank you for choosing our services and for your kind words. We are glad to read that you have appreciated the Meet & Greet service at CDG, the assistance provided has met your expectations and made your layover in Paris hassle-free.
It will be a pleasure for us to assist you again with your future trips through France and other destinations.
Best regards,
Paradigm Meet & Greet team
Tremendous and indispensable help
Tremendous and indispensable help! I am writing one review, but over the course of 10 days I used their service 4 times in Nice and Catania. It all was exactly what I had hoped for and gave us time that would have been spent in lines and let us spend it in the lounge. Also, I made a mistake in the Nice airport in going to the wrong Terminal and without their help, I am not sure I would have corrected my mistake quickly enough to make the flight. Outside of my home country, I would absolutely consider using Paradigm again on departing flights and on arriving flights subject to customs. We are healthy and glad to get and carry our own luggage so the value on an arriving flight maybe isn't a meaningful if not dealing with customs.
16 juni 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Mr. McDearmon,
thank you for your kind words. We are pleased to learn that you have appreciated the Meet and Greet services offered at Nice and Catania airports and enjoyed a quick passage through formalities. It is paramount for us to provide our guests with full and smooth airport assistance to enhance their travel experience.
Thank you for choosing our services and it will be a pleasure for us to support you again with your future trips.
Best regards,
Paradigm Meet & Greet team
Everything was perfect and efficient. Saved a lot of time!
Everything was perfect from the time we were greeted to our drop off at the gate. It was smooth, quick and efficient. He took our passports and checked our bags, got our VAT tax refund, went through security, skipping long lines. I would highly recommend this service!
14 mei 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Ms. Comiteau,
we appreciate your feedback on Meet & Greet service. It is a pleasure to read that you had a great experience with our assistance, which improved your passage through airport formalities.
Thank you for choosing our services, we hope to be able to assist you again soon!
Best regards,
Paradigm Meet & Greet team
You MUST USE Paradigm!!!!
Paradigm has been such a great experience!!Great on communication, respond time is outstanding as well. They made sure to answer all my questions and work with all of my changes (which were alot) Would definitely recommend !!!!
2 mei 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Ms Torres,
thank you for choosing our services and for your kind words. We strive to ensure that our communication is as clear and friendly as possible and to provide services that can effectively enhance the clients' travel experience.
It will be a pleasure for us to support you again with your future trips.
Best regards,
Paradigm Meet & Greet team
A+ rating
I would give Paradigm an A+ rating!! As a travel agent, I am very pleased with the service my clients received at the Rome airport. I will definitely be using Paradigm in the future. My clients were very happy and had a very easy arrival process.....that is the most important thing to me.
1 mei 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Amy,
we express our gratitude for the time you have taken to leave this review and are pleased to learn that your clients have expressed their appreciation for the assistance provided at Rome Airport. Our airport agents always try to do their best to deliver smooth, quick, and safe assistance to improve guests' travel experience.
Thank you for choosing our Meet & Greet services and it will be a pleasure for us to assist your guests again at Rome Airport or any other location they will be traveling to.
Best regards,
Paradigm Meet & Greet team
Best Service
Dear all. Best Service for Meet & Greet Platforms we ever worked with - Thank you for that
24 april 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Mr. Hertig,
thank you for your kind feedback. We always try to do our best to accommodate our clients' requests, even on a last-minute basis or for uncommon locations.
Thank you for choosing our services. It will be our pleasure to assist you with any future requests.
Best regards,
Paradigm Meet & Greet team
Antwoord van Paradigm Meet & Greet
Dear Vanessa,
thank you for choosing our services and for your kind words. We are glad to read that you have appreciated the Meet & Greet service.
Do not hesitate to contact us for any future enquiry.
Best regards,
Paradigm Meet & Greet team
Don’t think they even deserve 1 star…
Don’t think they even deserve 1 star even! Absolutely useless! Avoid at all cost.
I had booked their Arrival service plus paid for their expensive add-on of portering services, after seeing all the other positive reviews on Trustpilot, for my mother on 10th April 2024 at Islamabad Airport. No one showed up from Paradigm Meet and Greet Company, and she had to essentially navigate everything herself, which was extremely challenging to say the least!
No one even contacted her or the person who was picking her up from the airport, even after i had given all contact numbers possible to the Company! What a horrible and poor service! Be careful of all the other positive reviews!!!!
Update - Paradigm Meet and Greet refunded me 50% of my payment and came up with a self fabricated story after few days of investigation that their representative met my mother at passport control and that he was waiting at the arrival bridge. What they didn’t knew was that my mother had left her mobile on her seat in the aeroplane (something which can be verified by airline), and she waited a long time at the arrival bridge, and there was no representative of the company. There was only one person holding placard for someone else. No one met her at passport control, so unfortunately, it does show that the company’s customer service is really poor as well, as they will create a fabricated story! Be aware and Avoid these scammers! I still don’t understand what they charged me EUR 159 for (after refund of 50%)…. Just sending few emails to me!!!
10 april 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Ahmed,
We appreciate you taking the time to share your feedback about your booking.
We are sincerely sorry to read that you were left with such a negative opinion. Our top priority is to deliver seamless and smooth airport assistance - especially, of course, to those guests who have limited mobility or are elderly.
Following up with the local airport team, it appears that, although the lady and the agent with the signage initially did not see each other at the meeting point (arrival gate), they were then able to meet before passport control and proceeded together through the following checkpoints.
We feel and understand that the lady might have been disappointed at not having been welcomed as she expected; for this, we are sincerely sorry. You may rest assured that our reservation department will be in touch with you very soon with more details and with a response to your request for compensation.
Our team will be happy to be of assistance to you and your family for any future trips.
Best regards,
Paradigm Meet & Greet team
Great!
exceptional service and operative team! thank you, will definitely book again
28 maart 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Ms. Rafiqzoda,
thank you for the time you have taken to leave this review. It is a pleasure to read that you have appreciated the staff's support and our team's professional approach.
We express our gratitude for choosing our services, and we hope to be able to assist you again soon.
Best regards,
Paradigm Meet & Greet team
Great service!
They were very fast to respond, well organized and made sure the security checks and passport control went as smoothly as possible. Highly recommend.
13 maart 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Dejana,
thank you for your review.
We appreciate your kind words about the service provided. Our objective is to provide our guests with comprehensive and seamless assistance through airport formalities.
Thank you for choosing our services and do not hesitate to contact us for any future enquiry.
Best regards,
Paradigm Meet & Greet team
Made accommodations for an elderly…
Made accommodations for an elderly couple that I manage. They were picked up and dropped off just as planned. They indicated that the service was remarkable and very professional. Would definitely use for them again.
29 februari 2024
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Lynnette,
thank you for your kind words.
We are happy to read that the assistance provided to your guests has met their expectations and enhanced their travel experience.
Do not hesitate to contact us for any future requirements.
Best regards,
Paradigm Meet & Greet Team
we used this service twice
we used this service twice - at Paris airport to organize a meeting and departure.
I would like to express my great gratitude to all the staff for their clear organization, friendliness and high speed of communication.
I recommend this company.
29 december 2023
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Natalya,
we're grateful you took the time to write a review and share your thoughts on the Meet & Greet assistance you received on arrival and departure at Paris Airport.
Thank you for choosing our services and it will be a pleasure for us to support you again with your future trips.
Best regards,
Paradigm Meet & Greet team
EXCELLENT SERVICES
28 november 2023
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Ms. Agrawal,
thank you for your review and your kind words.
Our clients' satisfaction is our number one priority at all times, and that's why we always try to do our best to deliver smooth, quick, and safe airport assistance to improve our guests' travel experience.
Do not hesitate to contact us for any further requests.
Best regards,
Paradigm Meet & Greet team
Highly recommend for cumbersome airport transitions
I used Paradigm twice this year on travels through Africa. I was traveling alone with a lot of luggage so I used the luggage support along with the airport transit service. Both in September and November Paradigm made the transition off the flight, through passport control, to check in and handling of luggage and finally to the gate EASY.
10 november 2023
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Rachel,
thank you for your kind words and for your continued trust in our services. We are glad to read that you have appreciated the staff's support on transit and luggage assistance.
It will be a pleasure for us to assist you again with your future trips through Africa and other destinations.
Best regards,
Paradigm Meet & Greet team
Outstanding Service
I have traveled both domestic and internationally for many years and recently utilized your company services for my wife and I. This turned out to be the best decision I have ever made within the travel world. The level of ease of contact, professionalism and overall service was outstanding. We experienced this each time during a total of five separate international airport arrivals and departures in four countries. With the increasing aggravation at airports and airlines using your company is worth every dollar and I will never travel again without it.
12 oktober 2023
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear CS,
Thank you for taking the time to leave a review. We are pleased to read that the services provided at different airports have enhanced your travel experience.
It is paramount for us to provide our clients with full and smooth airport assistance as well as to coordinate every service swiftly and professionally.
Thank you for choosing our services, we hope to be able to assist you again soon!
Best regards,
Paradigm Meet & Greet team
I am a nervous traveler
I am a nervous traveler. Traveling for the first time from the US to Panama on my own to meet my children for a week of sailing was both exciting and terrifying. My travel advisor recommended the services of Paradigm and I am so glad she did. When I stepped off the plane, there was Olmedo holding a sign with my name. He slipped me directly through customs, located my bag, and stayed with me until I found my family. On the return, he contacted me in advance and established exactly where and when to meet him. Once again, he guided me through check in through the mire of two terminals before leaving me safely at the gate. When for some reason the airline gathered all the passengers for a second security check, somehow Olmedo showed up again. Sincere thanks to Paradigm for an essential service for travelers and to Olmedo for his kind and attentive help.
23 oktober 2023
Review zonder uitnodiging
Antwoord van Paradigm Meet & Greet
Dear Barbara,
thank you for choosing our services and for your kind words. We are glad to read that you have appreciated the Meet & Greet service that improved your travel to Panama and the professional assistance of our airport agent.
It will be a pleasure for us to support you again with your future trips.
Best regards,
Paradigm Meet & Greet team
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