Such a great experience from the start to the end! I placed an order on Monday morning at 8am, I then received a email by 11am saying the items were dispatched! Just wow! Items were delivered on Wedne... Toon meer
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I had a reverse opening umbrella's for a long time and when it finally died I went looking. There were so many fake websites out there, but Trust Pilot helped me filter down to Umbrellas & Parasols. A... Toon meer
Bedrijf heeft geantwoord
We ordered an umbrella as a birthday present. I noticed an issue with the address on our order. I notified the company via the online chat and the problem was sorted out very quickly. We received the... Toon meer
Wonderful service. I purchased 1 online & needed to purchase a second. I emailed customer service immediately & asked if I could add another to first order therefore one delivery cost. They rang ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Umbrellas & Parasols, we’re Australia’s largest online umbrella and parasol retailer.
Contactgegevens
91 Stanley Rd, 2565, Ingleburn, Australië
- 1800 155 233
- salessupport@shadeaustralia.com.au
- parasolumbrellas.com.au
4,8
Uitstekend
515 reviews
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Excellent service
Excellent service, including information about delivery and product was delivered so quickly. I was very impressed and will use again.
14 oktober 2024
Antwoord van Umbrellas & Parasols
Hi Pamela,
Thank you for your five star review!
It's wonderful to hear that you were very happy with your order with us, and that you received your order so quickly! We always do our best to ship as soon as we can!
Hope to see you soon!
Kind regards,
Alana
A gorgeous umbrella
A gorgeous umbrella, quickly shipped, and wonderful customer service.
3 oktober 2024
Antwoord van Umbrellas & Parasols
Hi Krystelle,
Thank you for taking the time to write a five star review for us!
We're so thrilled that you're happy with your new Willow Tree Lace Parasol, and that you were satisfied with how quickly it was shipped - we always do our best to ship as soon as we can!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Hi Karen,
Thank you for your five star review based on your experience with us!
We're so glad to hear that you are happy with the quality of your new Shelta Mini Maxi UPF50+ Umbrella and that you appreciated how quickly we processed your order!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Thanks so much for the five star review, Wing!
We're very glad that you are happy with the quality of your new umbrellas, and that you found them to be just as shown!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Hi Peter,
Thanks for the five star review!
We're glad that you were happy with our level of communication with you about your order!
I hope your Knirps Compact Umbrella does wonderfully for you for many years to come!
Kind regards,
Alana
It was great
It was great, Your app was so easy to use, which made it a pleasant experience
6 juni 2024
Antwoord van Umbrellas & Parasols
Hi Cissy,
Thank you for submitting a five star review for us!
We're glad that you found our website easy to use and that you had a pleasant experience with your order!
I'm sure your new Shelta Double Cover UPF50+ Umbrellas will do a fantastic job for you!
Kind regards,
Alana
It was a very fast delivery
It was a very fast delivery, and they were swift with changing my order when it was needed.
3 september 2024
Antwoord van Umbrellas & Parasols
Hi Sha,
Thanks for taking the time to write a five star review for us!
We're thrilled that you received your order so quickly and that you were happy with our level of service - we're always happy to help out!
Kind regards,
Alana
Good quality
Good quality, excellent service and delivery. Very small and light umbrella. I wish a different hand grip suited more for seniors
16 augustus 2024
Antwoord van Umbrellas & Parasols
Thank you for your review!
It's great to hear that you're happy with the quality of your new umbrella and that you had a great experience with the level of service and delivery of your order!
We have a large variety of umbrellas and we do our best to find something for everyone. Hopefully your umbrella does a wonderful job for you!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Thank you for your five star review based on your experience with our store!
We're very glad to hear that the recipient loved her new Shelta Capricorn Umbrella and that you received it in good time!
Kind regards,
Alana
Excellent and prompt service via sms.
Excellent and prompt service via sms.
Wonderful range of parasols and umbrellas.
14 augustus 2024
Antwoord van Umbrellas & Parasols
Thank you for your five star review!
We're glad to hear that you had a fantastic experience with our store and that you were happy with our level of communication!
It's also great to hear that you appreciated our wide range - we're always looking for new styles! I hope your Willow Tree Classic Auto Open Umbrella does a wonderful job for you for many years to come!
Kind regards,
Alana
Vey prompt response
Vey prompt response, excellent communication. We ordered clear umbrellas in 24 packs. They arrived in less than a week.
The only concern I had was that the material (PVC) was a bit flimsier than I was expecting, but otherwise everything was as advertised.
13 augustus 2024
Antwoord van Umbrellas & Parasols
Hi Anna,
Thank you for your five star review - we really appreciate that you took the time to submit a review for us!
We're thrilled that you're happy with how quickly we processed and shipped your order - we always do our best to ship as soon as we can! In regard to the material, these umbrellas are actually made with POE which is a bit thinner than PVC, but still durable and long-lasting.
I'm sure your Willow Tree Clear Birdcage Umbrellas will do a wonderful job for you for many years to come!
Kind regards,
Alana
Great service
Ordered umbrella and had great communication throughout & fast processing. Umbrella came well packaged and fast.
Recommend them anytime!
8 augustus 2024
Antwoord van Umbrellas & Parasols
Hi Andrew,
Thank you for your five star review and your recommendation! We really appreciate it.
It's fantastic to hear that you were very happy with our level of communication as well as how quickly we shipped your order!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Hi Kerri,
Thank you for your five star review!
We're very glad to hear that you had a great experience with our store and that you appreciated our level of communication!
I hope your Clifton Black and White Mini Maxi Folding Stripe umbrella does a wonderful job for you for many years to come!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Hey Emma,
Thank you for taking the time to give us a five star review!
We're so glad that you had a great experience with our store and that you're happy with your new Djeco Kids Umbrellas! They're so fun aren't they?
Kind regards,
Alana
Great little Umberellas to put in the…
Great little Umberellas to put in the bag for outings that don’t take up too much space. Fast delivery. Perfect.
Thankyou
27 juli 2024
Antwoord van Umbrellas & Parasols
Thank you for taking the time to write a five star review for us!
We're very glad that you are happy with the quality and design of your new umbrellas, and that you received your order quickly. We always do our best to ship as soon as we can so it's great that you appreciated our effort!
I hope your Mini Maxi Compact Umbrellas do a wonderful job for you!
Kind regards,
Alana
Delivery times
Delivery times. They were frequently updated, looks good quality have yet to try it.
24 juli 2024
Antwoord van Umbrellas & Parasols
Hi Sharen,
Thank you for taking the time to give us a five star review!
We're very glad to hear that you appreciated our level of communication regarding your delivery. I'm sure your new Shelta Silver Underside UPF50+ Rain Umbrella will do a marvelous job for you for many years to come!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Thank you for the five stars!
We're so glad that you had a great experience with our store and that you appreciated the quality of your new Doppler Carbonsteel Magic Compact Umbrella!
Kind regards,
Alana
Not convinced yet….I’m yet to use my umbrella however so…
I’m yet to use my umbrella however so far I feel the quality is a little low for the price. I’ll be interested to see how long the thin nylon cover and strap lasts after it’s flung over the shoulder a few times. I purchased a different brand a few yrs ago for not much more and I hope I don’t regret buying one the same. Unfortunately I lost that one leaving it somewhere.
17 juli 2024
Antwoord van Umbrellas & Parasols
Hi Joanna,
Thank you for writing a review for us, we appreciate it when we receive feedback!
We've never had an issue with any of our Lordy Dordie umbrellas, and you'll find that the actual frame of the umbrella is great quality. There aren't many larger umbrellas that come with a carry strap but those that do are not dissimilar. I'm sure the strap will hold up and your new umbrella will do a wonderful job for you for a long time to come!
Kind regards,
Alana
Antwoord van Umbrellas & Parasols
Hi Cate,
Thanks so much for taking the time to give us a five star review!
We're so glad that you had a great experience with our store and that you were happy with the level of communication you received from us!
Kind regards,
Alana
Wonderful service
Wonderful service. I purchased 1 online & needed to purchase a second. I emailed customer service immediately & asked if I could add another to first order therefore one delivery cost.
They rang back & were every helpful & gracious with my request.
10/10 for me 👍
2 juli 2024
Antwoord van Umbrellas & Parasols
Hi Maureen,
Thank you so much for your terrific five star review!
We're so glad that you had a great experience with our store and that you were happy with our level of customer service! I hope your Clifton Outside In Inverted Umbrellas do a fantastic job for you for many years to come!
Kind regards,
Alana
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