Royal Mail Reviews 

Sitting in the house waiting for a delivery since they sent a message to say parcel would be delivered today. Instead I received a message telling me I am not in and a card telling me they tried to deliver.

Now they tell me to arrange a re delivery then the website says redelivery cannot be arranged. Website is truly awful and goes round in circles.

Royal mail is truly frustrating

Chaotic collect from home service. Labels not brought by postman. They then have to report that parcel was not avaialble. Cancelling or ammending a collection is ignored. Could be a great service but badly let down by the sortware/tech which is clumsy to use and doesn't work.

I don’t understand their delivery system. I ordered an expensive item from a shop - they use Royal Mail to send their items. I purchased said item on a Tuesday. Royal Mail emailed me stated it would be delivered on the Friday. Perfect, as I don’t work on Fridays. I get an email on Thurs morning telling me they are going to delivery on that day?! I try to change the delivery date and I can’t because it’s too close to the delivery time. And obviously I can’t contact anyone as it’s all automated. So they try to deliver on the Thursday and I’m out so they leave a card for me to organise another date. The earliest date is the following Monday? What happened to the original Friday delivery date? What a ridiculous system.

How is it so spectacularly bad? Had a retirement gift delivered to someone on Wednesday. The recipient was in but it was just left in their front garden. The proof of delivery was literally a photo of the front of the box. No location context whatsoever. Could have been taken anywhere. I had to call the recipient and ask them to look for it. Today I was told they would be delivering a parcel to me by 2.50 pm. It’s 6 pm and no sign of the parcel and no further update. It’s a joke.

Bloody useless. My supplier tells me the package has been handed to RM. The tracking tool says RM are ‘expecting’ it.

Royal Mail couldn’t care less about satisfying customer expectations. If I could give a negative score I would do so.

The parcel was damaged and some parts are missing

Another birthday card arrived late posted 3 days before - I don't feel like I can trust RM anymore

Should be zero stars. Shockingly poor customer service.
Never respond to Emails.

Continuing to redeliver packages after 9 PM to a business that closes at 5pm is just and EPIC FAIL - Every delivery attempt fails because you try and deliver after 9PM - YOU are destroying our business with your incompitence - UNREAL

I am appalled at the post person that delivered my Boots order on Sat 11/07/26. She engaged me in conversation on the doorstep to distract me from seeing that one of the boxes had been tampered with and an item was missing from that box. It was so obvious after she had left that she had taken that item from the box. I called Boots customer service straight away but you need to reprimand her for theft . I will even make a statement I’m that peeved about it. JV397526767GB&NFAr8OFbVCA

ABSOLUTELY ABYSMAL CUSTOMER SERVICE. WAITING UP TO 40 MINUTES TO SPEAK TO SOMEONE ONLY TO HAVE THEM IMMEDIATELY HANG UP ON ME WHILST I WAS EXPLAINING THE PROBLEM CAUSED BY THEIR OWN SHODDY WEBSITE AND THEN THE AUDACITY TO PUT THE AUTOMATIC CUSTOMER SERVICE REVIEW. TREAT YOUR CUSTOMERS AS PEOPLE YOU USELESS USELESS CHUDS

Royal Mail collection is a joke - they keep sending emails no one is at home so could not collect when we are at home and don’t see any Royal mail person or door bell ringing

collection order number CC-W307-142241080,

If I could give a zero I would.

Ordered flowers to bd delivered by Royal Mail Tracked 24. Ordered on the Saturday, dispatched eatly Sunday yet still waiting late on Tuesday and not delivered. Took them 26 hours to move from Edinburgh MC to Dundee DO. Just a totally unreliable service.

Without doubt the worst delivery company. Even worse than yodel don't understand how they stay in bussiness.

Paid on Friday for special delivery next day guarantee bf 1pm. They collected on Saturday and today (Monday) I am spending the whole day waiting for the delivery. I phoned and waited 36min on the call to be told that bc is collection it add one more day. So the next day delivery I pay on Friday is not arriving until Tuesday. BIG scam! That's not guarantee next day delivery.

Wow, if I could give zero, I would.
Once again Royal Mail parcelforce have performed so well!!!!
My parcel had the last two letters of the postcode wrong from the company I bought the item from. They tried 2 attempts to deliver to the wrong postcode, which was about 100 yards away from the correct address. I mean, surely the clue was the road didn't match the address on the label. How much does it take for you to think, oh that's not here, it's down there!!!!!!
But no, it's now being retained at the local sorting office that I have to try and attempt to collect on Saturday morning, where there is a huge roadwork change going on and is going to make it so difficult to get there. This company are not fit for purpose. How on earth you can't actually be aware with your technology that part of the postcode was wrong, but literally within walking distance. Unbelievable.

Unable to contact Royal Mail for details on item they daid they would deliver 6 days ago.

Parcel is currently 3 days later than the date given by Royal Mail. Tracking has stopped. So i thought I'd give customer services a call to find out if there's an issue. 30mins wait time estimated before I can even speak with someone in Customer Services. How is this even acceptable in the year 2026? Great way to anger customers who are already angered by the shoddy service. Hopefully an ombudsman picks up on this.

I paid £3.60 for first class postage to Dublin from the UK, allowing 3 working days for the birthday card to arrive, it still hasn’t, 5 days later. I’m appalled.