Royal Mail Reviews 

let down again 3 times in the last weekand half.. sat here all evening watching the useless tracker thing and looking out the window. i see a van fly past and the tracker is turned off...i will start to check sellers use alternative companys from now on this is pathetic....there will be some pathetic excuse for non delivery. the fake attempted but not in lie........

Digesting service! Two parcels out for delivery 16th sept 2026 all day said between 10.30-2.30pm nothing waited all day. Then to top it off Thursday package has not been scanned at warehouses sent someone to the depot to chase up they said it was out on the van! Still not turned up and no scanned since!
The service is despicable at the moment my areas Nottingham is awful.
Seen a post manager this morning so chased him down the road had no clue about my post and then to top it off a lady 3 hours down posted mail through my door at 6pm saying she had a the whole row of houses Mail posted through her door! What kind of postal manger are Nottingham sending out! Disgusting. Lucky she was honest. But still no package! Fuming 😤

Truly dire!! Ten days and counting for a letter which I know has been posted. 3 days and counting for 24 hr tacked which I paid the best part of £6.00 for!!!! How this company is allowed to continue is a complete mystery. Totally unfit for purpose. I’d give zero stars if I could!

Royal Mail was used by Parmacy2u to deliver prescription meds. The parcel was left on the open doorstep in a neighbour’s food waste bin. Obviously NOT acceptable nor hygienic. I tried unsuccessfully contacting RM by phone (45 min wait) and email (returned). Other parcels left behind a gate serving a common footpath rather than neighbour or returned to parcel depot for collection.
Overall negative review and PITIFUL service.

Trying to find a parcel where the delivery should have been easy. As I am disabled the package was being delivered to my neighbour who knew it was arriving. However I had cancelled the order and let the selling company know. Their instructions were to refuse delivery and have the parcel returned to sender. My carer had also left a note to hand to the courier explaining as she sometimes forgets. All should have been simple, easy but nothing works smoothly in this failed country. The item wasn't delivered and the excuses were vague, something to do with access problems. This could be possible as Westminster council are forever causing havoc when doing road works. I decided to have the parcel redirected to the post office on Edgware Road and have my carer go down to arrange the item to be returned however the company said they would ensure that they would attend to this. YES I know this should have been a danger sign. On contacting the company again they repeat to refuse delivery or click on a link to arrange a label. Somehow I don't think my request to have the parcel sent to the post office was actioned because I saw another message advising no one was in. All in all I have no idea where the item is and we are talking about £700 that I need refunded. I have been onto customer service now for 30 minutes.
UPDATE. Advisor very helpful and it seems it did not go to post office and she believes it will be at the Westbourne Grove parcel centre. There hours are 8-10am except on Saturday where remain open until 12pm.
UPDATE 18 SEPTEMBER 2026 9.54am. My carer has been to the parcel centre but they do not have it. It appears they sent it to the Edgware Road post office as I requested but the advisor on the phone yesterday and the advisor at the parcel centre have no clue where it is. I attempted another call to customer service but like yesterday the wait time is 29 minutes and I have a nurse coming. I cannot believe something so simple has turned into a mess. If I don't get this parcel back I am out of pocket several hundred pounds.
UPDATE 18 SEPTEMBER 2026 2pm. Spoke with another advisor on the phone (same 30 minute wait)Bottom line is they haven't a clue where it is, although his system is saying that it is at the parcel office in Westbourne Grove. The cut off date to declare the item lost was yesterday the 17th. He advised the company begin a claim. The stress of this is horrible and I hope there is a resolution.

Past 12 months 6 parcels were delivered to different addresses . Thankfully the people brought them to my address them and not returned to sender. These included plants, various items from Etsy and Amazon, all parcels were correctly addressed. I actually went to the local sorting office to complain to the Supervisor and he went looking for 2 of my parcels and found them at another address. I have no faith whatsoever in Royal Mail.

EVER SINCE ITS BEEN COMBINE WITH ROYAL MAIL ITS A BIG DISAPPOINTMENT!!!
IT’S TWICE NOW THIS SAME ISSUE HAPPENING I BOOKED A COLLECTION ON MONDAY FOR MY PARCEL TO BE COLLECTED TUESDAY WAS HOME ALL DAY NO ONE CAME!!!
I BOOKED THE ONE THAT THE DRIVER WILL BRING A LABEL I KEPT ON CHECKING NO ONE CAME UNTIL LATE AFTERNOON AFTER THE PERIOD THEY SAY THEY WILL COME PASS!!!

THEN THEY SENT A EMAIL WE WERE UNABLE TO COLLECT SEEMS NO ONE WAS AROUND JOKERS RUBBISH THEY NEVER CAME I HAVE CCTV ON MY YARD NO NOTE OR EVEN THE LABEL IF THEY CLAIM THEY HAVE COME TOTALLY RUBBISH I USER TO RATE PARCEL FORCE NOT ANYMORE DO NOT USE THIS SERVICE SCAMMERS WICKED WORKERS WHO ARE LAZY TO DO THEIR JOBS!!!!!!

NOW MY PARCEL WAS STUCK AND HAD TO PAY AGAIN AS O COULDNT GET LABEL THIS IS SO SO UNFAIR ROYAL MAIL DO BETTER THIS IS OUT OF ORDER WILL NEVER USE THIS SERVICE AGAIN SCAMMERS!!!!!

The parcel came in such a state the photos just explain.They put the box as it opened in a plastic bag.But forgot to mention the box had exploded with colour 😳 of a lipstick.N the box was massive n as open the lipstick was lost.Would like to put photos on here.Seeing is believing

They’ve tried to deliver a parcel and left a tracking card — useful. It tells me I can book a redelivery using the QR code — again, useful. So far, so good…

Then it all goes spectacularly pear-shaped. 🍐

I enter my details and, repeatedly, I’m told that either the reference number or postcode is incorrect. I can assure you neither is incorrect. Eventually, after the system appears to have had a little nap, I get through to another page… only for it to repeat the exact same bloody cycle.

I have now attempted this EIGHT times. 🤬

Does ANYTHING relating to Royal Mail actually work?!

And, of course, my normal postie — God bless them — must be on holiday, because they would have simply left it in my safe place. Instead, this particular genius can’t even leave me a card that corresponds to the address or reference number.

Then you try calling the help centre… and it just rings out.

Honestly, they should just give up the ghost. Can we please just use whatever system Amazon uses? Because whatever they’re doing, it clearly works. This could have been resolved in minutes instead of wasting 20 minutes of my life battling with this absolute shite. 🤦‍♀️

Royal Muppets strikes again. 📦🙄

If I could give zero I would. Every parcel lately has been delayed or tracking not updating. If they can tell me something is showing as delivered why doesn't the tracking show that?? One item went to the wrong delivery office!! Useless. Cant rely on them anymore. Overpriced too.

The sooner Royal Mail is dissolved and the service is given to Amazon the better.

Your website was not working so I had no choice but to wait 38 mins on hold only to be put through to someone who took my reference number and then disconnected the call and then they have the audacity to ask me to do a telephone survey. Well I'm glad I could'nt say what I wanted to say as it would have been considered abusive.
I note its pointless leaving a bad review as I'm just another in a long list of disappointed people.

Amazon where are you.

Shocking customer service and outrageous delays. My letter to Ireland that I posted 8 days ago, which I can tack, hasn’t even left the UK eight days later! As for the last two deliveries to my own home - the first was just left outside my front door with not even a note through the letter, and on the last occasion, a note was put through the door saying “porch” - that’s it! But I don’t have a porch and there was nothing there. On neither occasion did the postie knock on my door as I was home. Several days later, I rang Royal Mail Cutomer Service and was on-hold for over 30 mins before anyone picked-up but several days later, I’m still waiting for them to contact me about the outcome of their investigation like they said they would.

It’s very easy to be negative about a service that I use regularly and to be fair is often spot on. It’s the very occasional time that it lets me down.
I won’t use the tracked 24 service ever again. Posted three items, well they were collected. Two were tracked 48 which arrived within 48 hours, 10/10. The tracked 24 was scanned with the others then disappeared on the tracking for 7 days only to reappear at the local hub 8 days after being collected.
I’m happy that I shouldn’t have to make a claim but am very disappointed that the parcel didn’t go through their system as the tracked 48 did. I sent two more this week both tracked 48, both collected and were delivered next day. That was fantastic service.
So my anger is with the tracked 24 service and the time I spent waiting to talk to the help line which couldn’t really tell me anything, only to be patient and wait 7 working days before putting a claim in. Ironically it started to move after 6 working days. I don’t suppose I’ll get offered any postage cost back.

I run a small business and rely on Royal Mail to deliver parcels to my customers. Unfortunately, I’ve had 4 parcels go missing within the space of just 2 weeks.

Two parcels I sent to customers have now been missing for around 3 weeks, and I’m also waiting for another two parcels to be returned to me, which have been stuck for over a week.

What makes this even more frustrating is that I can track the parcels and see that they have been received at Royal Mail locations. So how do parcels simply go missing after they have been accepted and scanned into the Royal Mail system?

I have already submitted claims, but so far I’ve had no proper resolution. As a small business, this is incredibly stressful and costly. I have customers waiting for their orders, potentially having to refund or replace items, and I’m left wondering whether I can actually trust Royal Mail with my parcels.

I understand that the occasional parcel can go missing, but 4 parcels in 2 weeks is completely unacceptable.

How am I supposed to continue using Royal Mail for my business when I cannot trust that my customers’ orders will actually arrive?

Many thanks to the employees involved between Eastcote and Cambridge in completely shattering the glass in a picture frame despite copious tape advising it was fragile and double lined cardboard packaging. So obvious it had been thrown the way the glass shattered. If that was enough left out to the elements so soaked up a load of rain and damaged the frame plus a big dent in the frame itself. Just checked the claim process and anything fragile including glass is not included. Fab.

Never using these jokers again. The Trustpilot score says it all.

No stars. Wednesday we are delivering your mail today between 12 and 5. At 2 sorry we can't deliver today well ty again tomorrow. This happ ned on the 8th 9th, 10, 11 , 14 and 15. Today 15 I'm calling them on a 35 minute call that's Gona be closer to 40 minutes. Terrible service. Number FE402491334GB.

ROYAL DISASTER !!!!
WHY SEND ME EMAIL STATING DELIVERY BETWEEN 10AM TO 2.35PM.M THEN NOT TURN UP???
SHAMEFUL WASTING MY TIME
THEN REPEAT PROCESS NEXT DAY!!
SHAMBOLIC DISORGANISATION
COUNTRY DESERVES BETTER
SO DISGRACEFUL

Iv not had any letters in 2 weeks! Waiting for important letters,bank cards,letter which were sent 1st class! Royal mail is shocking these days! I try not to buy anything that says royal mail delivery

Sent a letter on the 4/9/26 first class and sign for today’s date the 14/9/26
And letter still not received or delivered

I was in call just now with the customer services 55 min waiting no answer … i have parcel should be collected from locker in my area … fir 3 days i am waisting my life , breath and time with alot if stress to collect the parcel … simple because this business cannot handle a big jobs its a parcel comes from Australia via vinted and placed in locker to be collected royal mail did not send me E commerce or notification or email related to the collection code or number or QR … try to reach any one from app , complain , help centre they are acting deaf ,,, no response no phone to be picked up by human , customer services numbers both un reachable they keeps you waiting for ever 0345 774 0740 and the other number end with 50 is rubbish this is the 3rd day i am try to get the code to collect the parcel unable vinted they don't have it , royal mail playing dead … welcome to frustrated game