Royal Mail Reviews 

I’d give this no stars if I could. It’s got to be the worst delivery company overall in the UK.
Waited for medication to be delivered today paying extra for special delivery. Waited in the garden for the post to arrive not to kiss the delivery, when I tracked the parcel to see where it’s at, it said delivery attempt and no one has been. This is getting a regular thing with these lot saying they’ve been when they haven’t. Finally found a number to contact Royal Mail after pressing every button on the keypad and speaking to some ai bot.. 40 minutes on hold to finally speak to someone and be told to hope for the best.. shocking service wants shutting down tbh

Just useless no stars. Email says delivery day but parcel still hasnt arrived 3 days later. 24 hour service is a sham. Wont use companies who deliver through Royal Fail again.

Bought a product paid for 48 hour tracked service. I received an email saying item would be delivered 01/09/26 nothing arrives and no update until the following day recieve an email saying we couldn't deliver the parcel today (02/09/26) we will try tomorrow, so now into the 96th hour absolute shambles and should be a dissolved business

Absolutely useless! Ordered from Tesco Marketplace and selected "express delivery". Order should have been delivered yesterday (1 September). Tracking reference just generated a message telling me there was no information available and to "try again tomorrow"! This is 2026 not 1916. Phoned the seller and apparently Royal Mail has had delivery issues over the bank holiday due to too many parcels being received (!) Complete shambles of a company. Now wasting my day waiting in because the order has to be signed for. Have fed back to the seller again this morning.

Royal mail is really bad, bought an item of eBay and the sender used Royal mail, still not received the goods after 9 days, Royal Mail tracking does not show anything apart from " An update will only be provided when we attempt to deliver your item" how does this work ? I would never use Royal Mail if I can help it, it seems eBay uses this as default

They lost my letter 3 weeks, they acknowledge they have lost it, they have all the paperwork from me and the recipient. But still no refund

I never normally leave bad reviews. In fact this is my first bad review I have ever written. Our local postman is amazing, however the service as a whole Atrocious. I missed one delivery and my package seems to have gone to a mail centre miles away and not my local one. Customer service is unhelpful and short, waited 36 minutes just to be told they don't know where my parcel is. I can't even pick it up from a mail centre as I planned because they don't know which one it's in. It is quicker for me to order a new parcel to an Amazon locker and refund the old one when it arrives. Abysmal, avoid if possible.

Absolutely ludicrous. Postie left 2 cards with different numbers for same parcel and this led to confusion because I asked for one to be redirected to post office. I didn't think to redirect both, because it is, I fact the same parcel. Then I had emails telling me of it being delivered both to my house and to the post office. To date I still do not have it and no one knows where it is but I have tracking today stating it will be delivered later and also on the App that it cannot be delivered.

Royal Mail is clearly worse than Evri, how many packages can you deliver to the wrong place, never accept responsibility and your lousy website is geared all in your favour, designed to just take you around in circles. If you cannot provide the service, just stop....awful, disgusting service....embarassing!!

Doesn't even deserve one star, had multiple problems with them in the past and now this tops it all off, ordered some hats online and the royal mail delivery driver decides to ram that parcel in the smallest letter box possible bending all hats inside and then to top it off shoves another parcel in on top of that, wedging it in so that it is now stuck in the letter box.. I honestly don't understand why companies still use this delivery service given how terrible their service actually is.. it honestly just puts me off of buying things in general knowing that they will just damage the parcel anyway.. as soon as it says Royal Mail delivery, i already write off the parcel as damaged anyway. Just do better

Item sent last Thursday on Express 24 service.
Come Friday I see the tracking status is "We've received a request not to deliver mail to the property your item is addressed to today. We'll attempt delivery as per the instructions we've received, which is usually on the next working day.".
It's now the next working day and guess what? No update on the tracking.
I contacted the supplier and they didn't request the delivery be delayed, I didn't either, so who did? Presumably Parcelfarce to fudge the KPIs.
Tried contacting Royal Mail by phone (only choice) and gave up after 30 minutes on hold.
I see other reviews have mentioned the same status message - must be the latest wheeze to screw their customers.

Parcel force, useless untrustworthy, dishonest, ordered a parcel for next day delivery, still have not received parcel, contact them after 24 hrs and they told me it would be delivered the next day, it did not, still waiting, completely useless.

Why on Earth people still use Royal Mail is beyond me. In the past, I have avoided using companies that use RM because they are shockingly bad. It's a shame that sometimes I can't get away from having parcels delivered by them; they are lucky to have their contracts with certain companies. For the love of God, can we all boycot these clowns!? An honourable mention that this has nothing to do with the hard-working folk such as the Posties, this purely down to the fat cats that think they can run it.

Thanks for not delivering my parcel - bought a ticket for the Southampton match and delivery was supposed to be by 1pm - still waiting in as the package is worth £800 - total clowns - lost £25 for my ticket and looks like it will now arrive Tuesday (4 days late)! Judging by the other reviews you aren’t fit for purpose!

If there is an option 0 stars that should be my review for Royal Mail!!!
The Package was posted on Thursday with 24 hour Royal Parcel delivery. It took them two days to bring the package from London to Birmingham and on Saturday morning they decided that all Royal employers have bank holiday weekend off sending this message:

"We're holding this item at Birmingham Central DO. We've received a request not to deliver mail to the property your item is addressed to today. We'll attempt delivery as per the instructions we've received. which is usually on the next working day."

I've never seen that EXCUSE before. I didn’t request Not to deliver today. Lies!!!

If i could give 0 stars, it'd still be too many!!
Given up waiting for parcels and letters from this crap "royal" service!
And next day delivery is a pipe dream 😡 I have endless days of no deliveries then about a week later my postbox is crammed full!

I would have given 0 stars, my parcel arrived at my local mail centre at 10pm on weds night, instead of delivering it thursday, by 10am they'd sent it 200 miles south to Andover delivery office. when they finally realised, they sent it a further 20 miles in the opposite direction & it hasn't updated since. I live within 3 roads of the mail centre it originally arrived at, customer service blamed a labelling error...so how did it get within near throwing distance of my front door then?
'Our sophisticated system means your parcel may not take a direct line but rest assured the journey we select is the fastest & most efficient for you' (according to their website)...440 miles extra round trip & counting so far. They now 'hope' i will receive it within the next 7 days but as there are no further scans in the last 24 hrs they can't give me any indication of where my parcel my be.
Who designed this sophisticated Royal Mail system?..Horizon?

Absolutely disgusting sent a picture saying my parcel has been delivered not my door not my path and the size of the parcel that was due to be delivered wouldn't have fit in my letter box Rubbish.

Very bad service. My parcel never delivered. They just asked me to collected from their collection point. Not allowed to rearrange delivery. Reaching customer service is a real nightmare and never reach them. Never answering the phone call. Very disappointed of this services.
They never reply to the loads of negative feedback on this site. This is show how much they care.
Avoid if possible.

Utter rubbish! Had 2 parcels sent via Royal Mail Tracked 48 service, and both been sat at the local delivery centre since 20/08/26. No updates available via tracking!
Shame for retailers to keep loosing out on customers due to Royal Mail failing to deliver !