Parking.com - BROWN'S ARCADE Reviews 35

The ramp going up levels is the same ramp used to go down. The ramp is single lane making it dangerous and slow

My rating says it all

Quick and easy to get in and out of parking lot. Plenty of available parking spots no matter what time of day.

Easy parking and felt safe. Had to go to the third floor but spaces were big enough and cars were patient on the ramp

If I could give 0 starts I would. You pay cheap, you get cheap! My first time parking in this cheap garage (cheap is definitely not great) My vehicle was broken into along what I could see two other vehicles. I learned from another customer as he drove up to the level (3) where I was and other vehicles parked to warn him of what happened; customer stated he heard approximately 10 vehicles were broken into and there was no parking attendant onsite. Nothing was taken, just rummaged through, and a $200 (deductible) setback and several days with no window until it is repaired.

Email receipt never received for purchased parking. I had to find other parking arrangement.

Got charged twice for parking try to contact them all no response after two days

In/out privileges were unclear. Paying on phone was convenient, but having to enter a credit card number (no way to pay with Apple Pay or PayPal) was inconvenient. When I left the garage it said my cost was $0 but I prepaid. The confusion over how pre-payment worked with in/out privileges was so much that I moved to a different garage.

Online pay ripped me off. If you pay at machine it's 7.00. They changed me 16.00 online

Didn’t give me the early bird price listed on the sign. Plus the garage was awful, no elevators and tiny narrow two way circular ramps with solid walls that one vehicle could barely fit in.

Being a first time user of Parking.com, I found it difficult to know if the registration was complete or not. I did not feel there was sufficient feedback to clearly indicated that I was registered. Since I could have my car towed if it was not complete; I considered this important. However, once I was fairly sure I was registered, I was more comfortable leaving my cat. It would appear from various messages after I parked that the next time will be easier since I have the app on my phone.

Parking garage closed before 11:00. We were lucky to get our car out. Will never use this company again

Payment was not easy from the site .

When I called the number posted someone answered my called and was very pleasant. I didn't have to leave a message or spoke to someone who couldn't answered my questions. My application was submitted and worked on immediately.

I emailed them for a refund and no reply 72 hours later.

It was okay but I had to call to get a code to get in and out

No issues. It was easy to pay and be on your way. Would be a good idea to have some security there.

It was convenient to where I was going, but man, that's a scary parking garage! Basically a spiral staircase for cars.