Parking.com - (P) CHIFLEY HOTEL Reviews 16

The QR code didn’t work. We had to call someone to open the gate and let us out. Then they charged us double. So annoying!

Way too expensive and hard to navigate upon exit

There were two part to my frustration with the parking process. The first was that the Chiefly front desk did not ask about parking nor offer parking instructions. My assumption was that we simply used our room card for entry and exit. Part two was that when I did try to exit, the app process was not as smooth as it could have been. Since I did not get instructions, I had to sign up with the app to exit the parking garage. Luckily we were the only ones in the exit line, since I had to sign up and then figure out what to scan to exit the garage. I ended up calling a phone number, waiting on the IVR to determine the number to select and hopefully someone would answer and let me out. I've parked in other major parking centers that had exit options including using a CC to pay and exit. My advice is to not try and get fancy with mobile apps. Have at least one more simple exit option. e.g. swipe a cc card and exit or use the hotel card key to exit. It's about simplicity for the customer and not technology prowess for parking.com. Lastly, I don't know how to get a refund since I ended up paying twice. Once to Chiefly Hotel bill and then to the App when I tried to exit. In short is was a super painful experience.

You guys took something simple and made it unnecessarily complicated. Your “method” lacks any sort of common sense.

I left early and was still getting charged as if I was there. There should be a way to checkout even if not at the gate and if there is, it should be a more clear process.

We were staying at this hotel and had registered our vehicle. We could not get out of the gate, instructions were poor, and I didn't even finish the payment process to allow this to go through. Ended up getting out of my car, finding a hotel employee and getting them to open the gate. I will be contesting this charge with our cc company because as of now we have double paid for parking.

overcharged me now I have to work with hotel to reimburse me. Fees were charged by hotel and the app. The exit timing is incorrect I was in Arkansas at ttat time, not exiting the garage. which is probably why I had a weird total.

I went into the wrong parking garage and turned around immediately which is totally my fault but being charged $12 for like 4 minutes is crazy

Too expensive parking. No proper system and I’m paying for expensive parking while others who don’t pay came behind me. No security checking this location.

its slow, expensive and a waste of time. Hopefully I don't see my self again in something like this

Easy to enter and exit, current updates and App was easy to use.

The credit machines broke down leading to massive delays of more than an hour after a charity walk. I also didn’t get the stated $10 rate per the event organizers, which was the whole reason I used this garage. A charge of $29 is pending on my card, which I will be disputing. The machine also demagnetized my card. Terrible experience. The attendant was very nice despite his stress, which was probably the only good thing.

Edit: I have not reached out to my credit card company yet in the hopes the charge would be adjusted. You also left no contact information for me to get in touch with you so I’m not sure how to proceed?

NA…………………..

Ease of parking, payment and fast in and out of garage