Parking.com - PHOENIX LOT Reviews 18

$50 for 4 hours is asinine and the payment process is annoying

First your app needs to be improved. But my biggest grip is we went to see a play at the TN Theater on 6/14, but the “event parking” listed only the show for 6/15/24??? This was not a one off, the same thing happened on 4/5/24, there was “event park” for 4/6 but not 4/5???

Very overpriced parking lot - $19.80 for 2 hours, cumbersome payment process, poorly maintained pavement. I will do everything to avoid this lot next time I am in downtown Knoxville.

Cheap and easy. Will use it again.

Downtown Knoxville has free parking after 6:00pm. There was no disclaimer if that rule applied to the parking lot that used this payment method; so to be on the safe side, I paid. Maybe I paid $11 needlessly, maybe I didn’t. I would’ve liked to have that peace of mind on where the rules apply.

$22 for 3 hours is way too high. I don't like that I have to pay ahead for what I think I might need and then not be able to get a refund if I leave early. The payment page didn't explain the rates well or even if there was a daily max. Seemed like it was stripped of helpful information in order to get us to overpay. Entry in and out of the lot was tight and confusing.

It was quick and easy to do through the website. The lot was easily accessible however- there really needs to be a sign

I had NO idea what to do! These self serve pay stations are very confusing to understand. NO directions other than something I'm supposed to do with my phone. Had to stop a pedestrian on the street to have him help me. WHY DO YOU DO THIS TO THOSE OF US THAT AREN'T UP TO SPEED WITH ALL THIS CONVOLUTED BS?
Thanks for the high blood pressure!

Your computer generated "playbook" response was predictable. How typical! For the younger generation these methods to pay for parking might be second nature and part of their DNA, but for those of us (seniors) with very little computer knowledge it's very, VERY frustrating! You make the arrogant assumption everyone knows and completely understands how to use this technology. Guess what? It AIN'T so! This was the first time I've heard the term "QR code", much less tried to use it. Yes, I see them everywhere but had no idea what they were.
WAKE UP and start treating people the way you would like to be treated just for once!!!

Edit: After leaving a review, I was contacted and asked for the details of the transactions, and was told that a refund was issued. It seems as though using the contact us feature on the website isn't the best or at least most direct way to reach out when there is an issue regarding any billing issues.

I was double charged for parking and I emailed the company several times to try and get a reimbursement and haven't gotten a response or a refund. I am going to try and dispute the double transactions with my bank. Hopefully I will get my money back. What should have been $31 for "event parking" turned into a $62 charge.

I was double charged for parking and I sent several emails to have the transaction corrected and never received a reply or a reimbursement from them. I'm now disputing the double transactions through my bank. Hopefully I'll get my money back. What should have been $31 for 3.5 hours of "event parking" turned into $62. Outrageous that they haven't even acknowledged the issue.

Way to expensive!! When extending the time, not even a reduced charge. Park somewhere else cheaper.

Y’all need some help, charging people to park?? What kind of joint y'all running here for what I paid y'all should’ve came and washed my car and guarded it for me having to pay y'all, when God created the earth he didn't say alright there go ahead charge one another he said love though neighbor not rip them off, places like this need shut down charging someone like that, I’m a blue collar hard working taxpayer and this is stupid stuff yall over here doin damn greedy I better be getting a phone call of a damn apology for y’all’s non sense I shouldn’t have to bust my ass all week long and can’t even go to the big city to go out to eat without some rich greedy pig being like ya this trashy lot y’all parking on you need to pay me just to park here, listen here are you gonna charge your buddy for parking in your driveway? Ya they probably won’t come back after that, think about that. That asphalt looks awfully rough for yall to be charging what yall do for the price I had to pay I want to see the parking lot lines reflecting off my vehicle for that price and I want that thing to be level and the blacktop to be black, never in my life have I had to pay to park, yall have lost y’all’s minds I need an apology this is ridiculous well I’m just gonna tell you right now ole son ma must not have raised you right and your pa must not have took his belt off to you enough. Charging someone to park in that rough neighborhood in the big city like that. That’s all me and my wife have been talking about sense then yall ruined our anniversary and our supper all because of y’all’s corporate greed hell far my dog got more sense than yall got so who is gonna come down here and repay me that money and yall don’t even take cash idve liked to never figure out those signs yall got on them telephone poles I had to ask some pink haired girl who was nice enough to help me out yall got all these signs up saying you gotta pay but there ain’t no one there to take my money instead yall wanna be lazy and but up a sign and some crazy barcode on it. Listen here I carry CASH cash is real I don’t use them there plastic cards I use cash y’all getting way to ahead of y’all’s selves if yall think yall need to get out here roll up them sleeves and get ye hands dirty for once and just take cash this is madness yall ain’t gonna be in business too long with yall acting the way yall do out here charging hard working Americans and not even taking cash some just tell me what is wrong with yall, Im gonna be praying for yall in the morning at church in hopes that yall find the lord this is just un Christian yall need to turn to Jesus. How do you feel ok to lay ye head down at night and think that what ye doing is ok. What do people think of you when you tell em that you charge folk to park they cars now if yall was valeting the cars id understand to throw a buck or two your way but what 20 something? That’s just plain greedy right there I tell ya. Y’all gotten a lil too big for ye britches there thinking yall above ye raising. Now I got all kinds of land and if people wanted to park out there in my field I’d let em ain’t no sense in charging money for that sort a thing right there. But someone needs to come out here and build some fence or come out here and do some work instead of charging the hard working while they lounge around. Hell just sit on ye ass and make 20 dollars lazy ass city slickers while I’m out here working my ass off y’all think it’s ok to just charge people for y’all to sit on ye ass at home ain’t even got the common decency to take cash instead yall gonna hang signs up with barcodes ain’t no one know how to use that bunch of nonsense I had to ask some girl walking by for help it kept telling me to text someone and scan this. Now that there is very unprofessional on y’all’s part part yall should be embarrassed of ye selves. I want someone to apologize to me for making me have to put of with y’all’s silliness I served my country and I still go to work everyday and I’m disabled what is your excuse I wanna hear it, I’m an American I tell ya and what yall doing ain’t very American. I expect an apology this is un American, un Christian, and un neighborly.

What a ripoff! $18 + service fee to park for an hour and 15 minutes?

The experience itself was easy. The price of parking is excessive and outrageous. There isn’t enough maintenance required to account for the fees.

Even though we pre bought a parking pass there was no guarantee to there would be a space. The attendisaid I would have to seek a refund because they were full but ultimately we were able to find the final spot.