Liverpool John Lennon Airport Reviews 

Arrived from Larnaca after a 2 hour delay approx 2.30am Doors into airport were closed at international arrival point waited 15 mins for them to be opened, passport control went smoothly, baggage reclaim was disgusting!! Retrieved bags at 3.50am no reason given

special assistance at liverpool airport was brilliant departure and return flights.the people were so friendly and helpful.They even let us take the wheelchair out to the long stay parking and said not to worry about returning it as the staff pick them up.cannot praise them enough.

How much? 🤣🤣🤣🤣🤣🤣. You can stick 'The kissing gate' (£11.19 for a glass of Pinot!) and 'Brew tap' (Glen Affric brewery-£6.99 for a can!) up yer hoop. This is my local airport, but it's Manchester for us again in future.

My wife, a Type 1 Diabetic, went to JL Airport for a 7am Easy Jet flight to Jersey. She arrived around 5am on wed 26th June to find that the 7am flight was cancelled. However, she and her retired nursing colleagues were booked in for the 1.15pm flight that day. EZY527.
My wife had insulin pump and sensor equipment that couldn’t go through the X-ray machine and with it a letter from her Diabetic nurse to say this.
It would appear that at some stage in security she went through the check in leaving this equipment and letter behind. This was only realised upon arrival in Jersey.
She had been in the Airport for 8 hours after this happened, waiting for her 1.15pm flight, yet no one at security raised this as a medical issue, that needed raising over the tannoy. (Her full name was in the letter they had) She could then have been reunited with her equipment. Surely this could have been easily done. The airport was almost empty at 5am, so pressure of work couldn’t have been an issue.

We raise this as feedback, so that current slack practices could be reviewed.

I collected the equipment and letter the day after from Victoria at Airport lost property, who was extremely efficient and helpful.

Geoff Bullen

As a private hire operator, I have noticed that this year it is taking significantly longer for passengers to retrieve their bags

Upwards from 45 to 60 mins these days … used to be 30 to 35 .
Hope this is just a blip and not a result of jet2 putting more workload without suitable added resource

The post code given for car parking is a joke to find. According to in car satnav and a phone, the car park was through an exit off the roundabout marked no entry!!

Not sure where to go after that we try another exit and end up doing a loop to get back to the roundabout……confronted by a barrier……cost us £5 to get out.

Eventually we got parked in the long stay…..which IS NOT where the supplied post code would take you.

Somebody get a grip and get it sorted.

Then you get into the airport…..need plastic bags to put liquids in?? (You probably do)……will cost you £1 for two grip edge plastic bags. Not the amount of money……it’s the principal. Airport will buy in bulk for pennies…..so they make a killing on the bags.

Start looking at the boards for flight information…….the boards at gates 1-10 display different times to the boards at gates 11-17 for the same flight. Had to get airport staff to ring the control room to verify which was correct.

This is 2024…..why are they not on the same network and all displaying the same information?? Airport staff admit to errors on the boards…..engineers are working on it etc, etc, etc.

Getting to security……be prepared to walk 600 yards to go 30 yards because of the back and forth between rope barriers while you’re treated like a battery hen. Duck under the rope (as I did…..I’m not a battery hen!!) and get told by some jobsworth not to “duck under the ropes….walk round like everybody else”. How about you do your job properly and look after your customers by opening gaps in the middle….. bearing in mind this was just after 5am and quiet!!

The best thing about Liverpool airport was actually getting on a plane (to be honest, any old airworthy crate with wings would have done) and flying out of there.

Liverpool airport, you suck…..and badly!!

Horrible airport, has the ambiance akin to prisoners awaiting their prison uniforms before going to the cells. Dont recognise or aid people with disabilities. Staff are unfriendly and rude. Baggage took one hour and was placed with another 3 flights baggage. Parking apalling. Last time we use this airport.

Long wait in a restaurant for breakfast. Staff shortages I assume. Everything else was great. No waiting at all.

Liquids in a bag but was told the bag was to big the man was very abrupt I told him that it was the bag I used coming from Dublin and he just dismissed it
If possible I would never use this airport again

We bought airport lounge passes via revolut. Upon arrival l, we were told that we could not go in without pressure booking, however, the tickets didn't need to be pre-booked. The reasoning was that they were too busy! Which would be reasonable if the lounge wasn't empty! Even after walking past an hour and half later, it was still empty.

Disgraceful airport.no wheelchair assistance provided. Left to struggle and when we get through, they are sat there playing on their phones ! Rudest staff ever encountered

I would like to give a massive thank you to Graham who works in the cleaning section. He went above and beyond out of his way to help me, thank you so much Graham 😊 I hope this message gets to Graham.

Very slow and disorganised for wheelchair assistance , I had to push my wife in the wheelchair while she had to push our large suitcases whilst seated in the wheelchair , , not very keen to travel from my local airport Liverpool I’m a PROUD SCOUSER ,

Had an amazing time at the arcade, one of their staff members lizzy was really nice and welcoming. Great hour or so before we left thanks !!

Security needs to modernise, it’s slow

My father's laptop was put through security as he is wheelchair assisted and when his bag was returned the laptop was missing. It mysteriously turned up in lost property and they said no problem let us know when he is returning it will be here.Tried for days to contact them sent 7 emails and rang out of hrs number but have been completely ghosted.Whats it all about.

We arranged for a reputable local taxi to pick us up at 1.30 am. The taxi had to park over a quarter of a mile away to avoid a £5.00 parking charge. As it was raining we got very wet. On the way out we paid £5.00 so that a friend could drop us close to arrivals but it was still a walk with no cover. The whole set up is a total rip off and the airport management and city council should be ashamed that the majority of these reviews are one star. Not a good advert for the city.

Fantastic love this airport

best airport in the uk. the only fault i can find is the price for pick ups. otherwise, ive always been very impressed with the day to day running of the airport itself.

Parked for 20 mins to pick up granddaughter.
Got charged £8.00.
Bit of a rip off I think..
The main checkin and arrivals hall needs a good spring clean and a lick of paint ..if you look up it's weathered and dull.
Not enough toilets in that area either..