Parking Buddy Reviews 

Birmingham Airport, Meet and Greet booked.
An interesting experience.
The initial directions were rather scant, we were merely told to go to Birmingham International. A few days before our departure we received an amendment to go to Maple valet parking, again scant directions and return collection ascribed to a company called Ace. The return and collection left a bad taste - I am disabled and the “short walk” from arrivals to the valet parking area was a real and painful effort. We were then told we had just 5 minutes to exit the valet parking area or we would be charged extra. I had already paid over £80 for my meet and greet parking. I did not argue because of the threat of extra charging, exhausted by the “short walk”, I packed our luggage into the boot and drove off in a filthy car that had been left moderately clean a week ago.
I do not know where my car was stored for the duration, it was moderately clean when we left it with the company. It was returned looking as if it had been parked inside the dust bag of a massive vacuum cleaner.
When I fly I always book meet and greet parking because of my disability, this was the worst meet and greet parking I have experienced.

Fake brands everywhere.. heathrow valet parking is not a real company. I used this parking through different providers in the past and bought the booking and it turns out its a fake. I am going to report to the trading standard.. The company is registered under an accountant office, i feel the accountant also doing some doggy scam... I feel the account anting firm Azed & Co involved in this scam and i am going to file complaint today with HMRC and FCA

I would give this 0 but that is not available in this rating.
Due to an error with the booking I had to pay an additional £33 for my parking which was totally avoidable and unacceptable.
I have raised this as a complaint over 1 week ago however have no yet received any meaningful update nor my money back.
I have reported SMG Vehicle Storage Ltd as I was made to believe this was a meet & greet company when is in fact is a vehicle storage company which, according to the UK GOV website, was DISSOLVED in 25/02/2020.
The whole experience was simply outrageous and I would not recommend anyone getting anywhere near SMG nor Parking Buddy.

I’ve paid for parking a week ago but still had no confirmation or can’t get them on the number on there site.

Arrived at the airport at the designated drop off point and the parking attendant was waiting. Was very easy since he took the car, gave a flyer to ensure that we have it handy I return.

On return, I called that we have collected our luggage and the car was already parked again at the orange car park bay which is very convenient. No hassle and friendly staff.

We used Aygo Parking and we waited for 15 minutes when we arrived at the carpark to drop our car despite we called them 30 minutes before as they advise in their booking. When we arrived to pick the car we call them when we got our bags and we waited for over 50 minutes to received our car after several calls from our side as they didn't provide any follow up and took no responsibility whatsoever. The customer service was very poor, I was very disappointed!! If you are looking for a fast and reliable option I really don't recommend this parking company.

Fantastic drop-off but they bought the wrong car back to us on our return which caused us delay - they did deal with it swiftly though and drove us to where our car was located at their storage.

They tamper with dash cams & broke mine. The last 2 times i used them, i got my car back with the dash cam plug removed. The also broke the power button. When i sent a complaint email, it was ignored.

We had a very easy drop off at airport. On our return from holiday, we only had hand luggage, so we had no cases to collect therefore, a short wait for our car was of no surprise. I would definitely use Platinum Meet and Greet again.

Great Maple meet and greet service at Luton on Jan 25.
Smooth and friendly service,drop off easy ,pickup as at 0300 took about 5 mins (first customer of the day),will use again.

The quality of service and the general care for customers was spot on

Excellent costumer service, everything was on time and I am very happy to recommend the company to friends and family.

Very straightfroward, prompt and good value parking service. Fully recommend.

Easy drop off and pick up.
We missed the flight and it was easy to pay extra for a day.

Efficient service. Well signposted. Car ready as we landed.

Had to wait 30 mins on drop off and had to call twice as they missed the time slots they had provided. Also waited 45 mins on pick up.
Extended the parking by 1 day and it cost 60% of the whole 7 day booking to extend by 1 day - up to them what they charge but at that cost it’s taking advantage.

Very nice staff on drop off and even more polite driver when picked up my car good time I will look for them again when needed driver are very welcoming Anil and the other one very nice experience with them thank you . Regards

Prompt collection and return of vehicle
Cheerful staff

BE AWARE! The offer included a free valet on the website advert, so that’s what steered me to choose this company over others as the price was pretty much the same. However upon collection the vehicle had not been cleaned at all and in addition the annoying thing is that over 70 Miles had been driven in the vehicle without our permission!
WON’T BE USING THIS COMPANY AGAIN! False advertising & unauthorised use of my vehicle!

They are thieves. Lies throughout. When I drove there, it was 20 miles North of Manchester airport!! Not 10 minutes transfer time as advertised.
When I got there it was evening rush hour, dark and no signage at all. It was a miracle that I even found the place. From the outset they were unprofessional and I had bad vibes, but I had a flight to catch, so no time for questions.
When I arrived back from Thailand (23 hours travelling and very tired), I called them. The man who I spoke to told me clearly that they were not going to pick me up from Manchester airport!! He told me to get a taxi to them, to pick up my car. He told me that Parking Buddy would reimburse my taxi fare…….all bloody lies.
When I arrived at the parking site, there were many other people there, all had been conned!!
Parking Buddy needs to accept responsibility for this!!!
Bad, bad reviews about these frauds.