Park Inn by Radisson Reviews 146

WILL NEVER RETURN TO THIS HOTEL AGAIN!

Park inn by radisson Berlin Alexanderplatz

I arrived at Park Inn by Radisson on Sunday, 19th of April, and during my stay I was renting a Miles electric car. Every night, I charged the car outside the hotel so it would be fully charged for the next day.

The first morning, I woke up to find my car unplugged and a letter from security saying I could not park there when the car was unplugged. The problem is — I had not touched the car at all. I went to reception, and they told me they would make sure it would not happen again.

That same night, I plugged the car in again. The next morning? Unplugged again. Another letter.

I went back to reception for the second time, and again they told me they did not unplug it and promised it would not happen again.

Then, the next day, my boyfriend went downstairs to smoke. The car was plugged in. Only 20 minutes later, I checked the app — unplugged again. I went downstairs and found the car unplugged with yet another letter.

For the THIRD time, I went to speak to staff. This time, the manager came out, and he was absolutely rude, aggressive, and disrespectful. Instead of helping, he kept arguing with me, saying I could not park there and that they were getting complaints from other people. I have as much right to charge my car there as anyone else. He told me if I wanted to charge the car, I should go “around the corner” so others could use the charger too.

Mind you — every single morning, I moved the car to a different parking space. I was not leaving it there all day.

Later, they told me that in Germany you are supposedly only allowed to park for 3 hours at a public charger. However, when I checked the Miles website, it clearly stated that I could park there for as long as needed without any issue.

The worst part is that nobody clearly explained this to me from the beginning. They kept acting like I was the problem and basically told me to park far away from the hotel “in a corner.”

Later, I found out it was actually the security guard who kept unplugging my car and leaving the letters. Extremely disrespectful and unnecessary.

On top of that, when my boyfriend simply went downstairs to ask for towels and soap, the woman at reception was incredibly rude, had a disgusting attitude, and made him leave annoyed and frustrated.

Overall, the staff were rude, disrespectful, and unprofessional. The manager, who is supposed to handle situations professionally, was one of the worst parts of the experience. His tone was aggressive, dismissive, and honestly felt disrespectful—possibly because I am only 20 years old. I truly believe they would not have spoken to an older guest that way.

Terrible service, terrible attitude, and definitely not the level of professionalism you expect from a hotel like this.

I will never stay here again.

Hotel Park Inn by Radisson Berlin Alexanderplatz is, for me, a hotel with a wonderful ambience. Everything runs smoothly from check-in to the room, and I like the elevation and views from the top floors over the bustling surroundings.

Vi var 2 par indlogeret i 2 discount værelser, selvom vi havde bestilt standard. Toilettet var meget lille, tilmed stoppede toilettet til på et værelserne, så det ikke kunne bruges. Surt. og hvor der ikke var plads til armbevægelser og bruseren hang sammen med soveafd. Vandet skiftede fra iskold til brandvarm hele tiden under badet, det var besværligt. Har været der før, hvor det var meget bedre. Morgenmaden var ikke noget at råbe hurra for, som før i tiden.

Har betalt for nytårsaften på hotellet. Dagen før kan ingen stadig fortælle mig hvad programmet for aftenen er…

I booked in on Friday 28th June and was staying until Sunday 30th June.

There was a slight smell of drains/sewers around the hotel and in it and it was unpleasant and over the weekend got worse and worse.

On Saturday 29th June at approximately 04:15, I was awake and went to make a cup of tea and the kettle started but then stopped and some of the lights went out as well but the TV remained on as did the iron I was using. The bathroom light did not work and I rang down to reception at 04:30 and asked if there was a problem with the electrics and reception told me that the electrics were fine downstairs and i explained i had a problem and explained what was and what wasnt working and he told me i should put the card in the reader and i found this patronising and rude as if the tv and some lights were working i clearly had done this. I told him so and his reply was what did i want him to do. I found this shocking, unbelievable and frankly disgusting.

I sat in my room unable to have a cup of tea or have a shower as the light didnt work in the bathroom and due to no windows was pitch black.

Eventually having heard nothing i put some clothes on and went downstairs and tried to discuss this with reception but yet again he was obnoxious and rude so I walked away because i was so upset and stressed by the situation and i had somewhere i was going that day and he was being unhelpful.

A while later i returned and asked about checking out and getting my money back for Saturday night and he said i would have to go through Booking.com and when i told them about the issue of the electrics and smell i was asked by the operator what I expected them to do about it and was unhelpful (a complaint is going in about them as well).

Without many options i spoke to him again and was offered room 512 and his attitude, tone of voice and manner was that i should be grateful he had upgraded me to a ‘superior room’ which again i found upsetting as there was clearly a serious issue in my room and couldnt stay there for health and safety reasons which health and safety was clearly not considered by him.

Due to all of this i didnt go to where i was supposed to be going and the reason i had come to Peterborough because the stress and upset reception had caused me i was in tears.

Later that day the smell of drains/sewers was so strong in and around the hotel i could taste it and smell it on me and my belongings which is disgusting.

I went outside for a cigarette and was sat on the benches outside reception and there were other people around and the level of smell was so strong, i started retching and then vomited twice. I felt embarrassed and ashamed as there was passing traffic and also people around. I have a phobia about vomit and was so distraught and when I spoke about this with reception but the person didnt care and made me feel stupid.

In the early hours of the morning i felt something on my arm and there was a centipede like bug thing only small on my arm but was crawling along my arm so i called down to reception and 4 attempts at calling were ignored an eventually answered by someone who eventually agreed to come up. The bug was still on my arm and just got off as i answered the door but i showed him the video i had taken of the bug and he kinda shrugged and i said i wanted to see the manager as i was extremely upset and they came up and told me i had probably got it from outside and i explained i hadnt been out for hours and had showered and was in bed when this thing crawled on my arm and he just dismissed me.

I had also mentioned to reception that my work phone was missing from my room to which he nonchalantly replied no one had been in there and whatever was on my work phone was only work stuff and would be replaced by work. I found this incredible he could be so blase.

My whole stay was shocking and disgusting and I am leaving a review to this effect on booking.com.

The smell of drains/sewers was so strong and i have had to throw out my suitcase, electric toothbrush and other items due to the lingering smell on them. It was the most disgusting stay I have ever had the misfortune to have.

Stayed at the Cardiff hotel. Car park is extremely small and very difficult to park in if you have a large vehicle. Room was clean & presentable. I couldn't use the hairdryer as only sockets available were the ones built into the desk which prevented me from pushing the plug all the way into the socket as hairdryers have a thicker insulating cover at the end of the plug. Had to go down to breakfast with wet hair! Coffee was nice and breakfast was okay. Sausages nice and tasty, but scrambled egg was so dry, it was like a sponge! A very limited evening menu.

Park inn by Radisson Manchester city centre. Rooms not cleaned. Keys not working.

Not really good .

Be warned.

Hej

Vi havde i weekenden 25-26/11 en utrolig dårlig oplevelse. Vi havde valgt jeres hotel pga jeres pool og havde set frem til vores ophold. Da vi ankommer bliver vi mødt af en medarbejder i receptionen som virker ligeglad med at vi er der, han snakker meget hurtig og er svær at forstå. Han forklarer ingenting og må selv spørge ind til de ting man normal får af vide når man ankommer til et hotel. Til sidst spørger jeg ind til pool'en da han heller ikke nævner noget om det. Får så af vide at den er i stykker og har været det i hvert fald en uge. Vi har ikke modtaget nogen mail eller lign. på defekt pool, hvilket havde givet os muligheden for at ombooke.
Han er ret ligeglad med vores frustration herom. Gæsten bag os har også booket værelse pga pool og er lige så skuffet, og bliver mødt med det samme ikke-interesse.
Vi går derfra frustreret og med en super dårlig start på opholdet.
På værelset åbner vi døren og mødes af en voldsom lugt af kloak. Vi går retur til reception og fortæller man ikke kan opholde sig i værelse og at nogen bør kigge på kloaken deroppe - igen er receptionisten ret ligeglad - men ser om han kan finde et andet værelse.
Der beslutter vi at vi ikke skal være der længere, og informerer om at vi ønsker at afbooke. Receptionisten er fortsat ret ligeglad. Han udlv. et lap papir hvor jeg kan prøve at sende en mail, så "får jeg måske svar".
Virkelig dårlig oplevelse på det hotel og virkelig dårlig oplevelse med personalet. Derudover var der beskidt de steder af hotellet vi nåede at se.

Vi endte med at booke på et andet hotel som var væsentlig dyrere, men til gengæld fik vi en fastastisk oplevelse med rent lækkert hotel og serviceminded personale.

Det var decideret respektløs at møde folk på den måde. Man har glædet sig og betalt en del for at komme, så alt i alt virkelig dårlig oplevelse.

Vi valgte dette hotel, da der var pool og sauna. Men ved ankomsten fik vi at vide at det var ude af drift den weekend vi havde valgt at booke 2 værelser. Der manglede en hårtørrer samt kaffe og the på værelserne. Badeværelset var slidt og ikke gjort fornuftigt rent.
Efter weekenden blev vi "tilbudt" en kompensation i form af, at vi kunne få 2 business værelser til "kun" 850kr/stk. Men så skulle det være inden nytår. Dvs at for at få en kompensation eller bedre oplevelse, så skal vi bruge flere penge. What?

Very interesting stay. Actually a nice hotel perfectly placed near Metro to reach airport and city. Staff friendly and professional. Parking is fine. Priced correctly this could be a good deal.
However the place is badly worn down and in severe need of paint and a general work over. No hot water in the room or ladies changing room by pool. Cleaning mediocre.
IT system broke down at dinner giving to few staff in the restaurant a bad time and the rest of us a three hour dinner. Breakfast was well staffed and OK.
Lots of potential but you need to shape up.

Wir sind 2 Rentnerpaare aus Dänemark und haben via eine Reisegesellschaft einen Aufenthalt vom 13.08.2023 bis zum 17.08.2023 gebucht. Gleich am 14 August erlebte ich folgendes " ich bin zum Concierge gegangen und habe nach Tickets für die Hop in Hop off Buse gefragt und er sagte die kosten 33,50 Euro doch er kann etwas machen wenn es mehrere Tickets sind .Ich antwortete wir sind mit 4 Personen Er sagte dann ok dann kann er es für 27,50 Euro anbieten. Ich antwortete daraufhin das ich ganz gerne auch eine Preis bei den Strassenverkäufern anfragen möchte. Darauf antwortete er mir sehr schroff ,wenn ich nun hinausgehe ohne seine 27,50 Euro Tickets zu kaufen und danach wieder auftauche um diese dann doch zu nehmen ,würde ich diese Tickets nicht mehr zu dem günstigen Preis bekommen sonder muss (wohl zur Strafe) 33,50,- Euro bezahlen.
Ich finde diese Art Geschäfte abzuwickeln sehr unseriös , haben wir nicht das Recht ohne Beschimpft zu werden den besten Preis heraus zu finden?
Er sagte dann zum Schluss ich müsste als Kunde bei ihm zugreifen und mich freuen.
Ich kann da nur sagen unterstes Niveau, an der Reception an die ich dann gewendet habe ,zuckte man nur mit den Schultern " ist nicht unser Problem , der Mann ist kein Personal vom Park Inn. Doch sollte es nicht das Bestreben des Hotels sein das mann im eigenem Hause sich anständig verhält, denn alles was im Park Inn Hotel geschieht ,ist Angelegenheit des Hauses Park Inn . Unser Reiseveranstalter war Scan Rejser und wir hatten zwei Zimmer unseres war die Nummer 1734 Episode am 14.8.2023 gegen 10 Uhr.

Været på adskillige Radisson hoteller og forventede samme standard på Radisson park inn.
Den mest trist morgen buffet. Æggene kolde. Brød sejt. Rundt på buffet bordet var der fyldt med mad rester, og langt fra indbydende lækker morgen mad, køkkenet fulgte ikke med der var også tomme skåle og skåle som ikke blev tørret af på kanterne.
Trist at gi fuld pris for sådan en “ oplevelse”

Stayed in the Manchester Park Inn. Do yourselves a favour an give this a miss. Horrible hotel thry don’t clean the rooms, take no notice of you when asking for assistance. Lockers in the changing rooms don’t work, Only booked it as it said it was a 4 star how they got that rating is joke. Worst hotel I’ve ever stayed in.

Vi boede på 19. sal, dejlig seng og dyner.
Badeværelset var åbent, hvilket for os var i orden. Desværre var der badekar med meget høj kant, hvilket ikke er godt når man er ældre, det var MEGET glat.
Der var Nespresso maskine, men kun kaffe til første dag 😗
Morgenbuffet meget skuffende, i stueetagen fandtes kun margarine og ikke det udvalg vi er vant til.
Restauranten på 1. sal havde SMØR, men ingen bacon og baked beans, kedelig og gammel indretning.
6 € for at komme ud på 39. etage og nyde udsigten, ikke i orden,når man bor på hotellet.
Ægtepar 74 år.

Stayed at the Berlin Radisson and they charge for cloakroom. Plus it’s a pretty basic rough room. Not what I would expect from the Radisson brand to be honest. I will avoid Park Inn branches in future.

Park Inn ligger ideelt ift Metrostation Femøren (1 min gang). Man kan høre metroen svagt, men ikke i et omfang så kopperne ryster. Værelserne er ok og rengjorte. Restaurant (morgenmad) er super. Receptionist, John, er hjælpsom og serviceorienteret ud over hvad man kan forvente.

Havde det ikke været for forkert og manglende vejledning fra den ansvarlige min booking og indtjekning skete igennem, havde jeg givet 4 stjerner.

Ved indtjekning spurgte jeg konkret til parkering. Og jeg fik en forklaring om, at min billet skulle valideres ved hver udkørsel - ikke at det samtidigt kostede 150kr i døgnet selvom det var mit konkrete spørgsmål. Derudover har hotellet et super fedt og stort fitnesscenter i kælderplan. Det glemte den kvindelige receptionist også at oplyse, var lukket frem til slut marts. Måske noget gik galt i oversættelsen, fordi hun kun kunne tale engelsk.

Tak til receptionist John, gutterne/pigerne i restauranten og caféen. I gør det fantastisk og man føler sig taget godt i mod.

Beskidt og slidt. Fliserne i badeværelset var brune af kalk. Malingen skallet af karmene. Væggene i værelset var beskidte med noget der var sprøjtet op ad dem.
Kun redt op til en person selvom vi havde booket til to. Meget lydt med larm fra gangen og metrostationen. Værelset var meget varmt og da vi åbnede vinduet blev vi generet af larm udefra. Når andre gæster gik på glasgangen mellem de to bygninger kunne de kigge lige ind i vores værelse. Rengøringen låste sig ind mens vi lå og sov. Det er under al kritik. Godt det kun var for en enkelt nat vi skulle sove der.
Bestemt ikke pengene værd.

Virkelig mangelfuld information og kommunikation! Folk udefra benytter fitness og swimmingpool, hvilket medførte, at vi ikke kunne benytte området før udtjek! Mangelfuld rengøring.

Dog var personalet imødekommende og meget serviceminded.

Der er ikke mulighed for handicap parkering ved hotellet uden at skulle betale, men elbiler kunne der sagtens være plads til.
Ingen sæbe til at vaske hænder på toilettet men serivetter til at pudse næse, hvem kan ikke bruge et stk toiletpapir, underlig prioritering.
Sengen var gammel og lagt til så man lå i midten af en dobbeltseng.
Kommer IKKE igen vælger et hotel i nærheden istedet.

Jeg kontaktede hotellet på forhånd, for at spørge til bl.a parkering. Skriv flere gange på mail, men fik aldrig svar.
Ved check in blev vi mødt at en tydelig irriteret over sine medarbejdere, engelsk talende kvinde, som lige kunne overkomme at tjekke os ind. Ikke noget hej eller velkommen, håber I nyder jeres ophold, hvad tid er morgenmad. INTET. Vi fik udstukket et nøglekort og det var det.
På værelset bliver vi mødt at en klam stank fra badeværelset. Vi kunne ikke få et andet værelse pga Ed Sheeran koncerten, var de fuldt booket.

Vi vendte tilbage til værelset og det hjalp lidt på stanken, at vi åbnede vinduerne og smed toiletbørsten ud, som var overfyldt med efterladenskaber....... Og i øvrigt hænger lige under toiletpapiret, så toiletpapiret rørte ved børsten. Virkelig klamt.
Fugerne på badeværelset er fulde af mug. Man skal ikke gå med bare tæer på gulvtæppet, det trænger til at blive skiftet.
Morgenmaden er tør og frugt&grønt ser ud til at være fra dagen før.
Igen ved check out bliver vi mødt at en receptionist, som tydeligvis heller ikke gider hendes job. De ord der blev sagt var "Alt er betalt" og det var det. Da jeg bad om en kvittering for opholdet, blev jeg mødt med et stift blik og fik modvilligt udskrevet en kvittering. Men ingen ordudveksling. Altså virkelig undskyld at jeg er gæst

Sengene er tilgengæld gode, metroen er lige ved siden af og beliggenheden var perfekt ift. koncerten. Men det er vist også det eneste gode man kan sige om dette hotel, og deraf den ene stjerne.