Partsengine Reviews 

Quick and very professional response.

I called because I had a couple of questions. The person was quick to answer my questions

Easy website to navigate. Check vehicle fitment should have a "not now" feature. Sometimes I just want to buy it for no particular vehicle.

Options, Discounts, free shipping, and availability!

Easy website to navigate

ordered a set of Black Rhino wheels with mount and balance service. Delivery was fast. No issue with sensors and fitment. Recommended. will buy again.

Website is friendly and easy to use. Like the fitment kit option when buying the rims!

If this review will stop just one person from ordering from Parts Engine it was worth the time it took to write.
Do not deal with this site! Do not be tricked by their low price and promise of stock.
You will get only 2 things. Poor communication and no product delivery. I was one of the lucky ones that got my money back after they claimed a “glitch/error” in their system and could not fulfill the order at the purchase price. Other review writers were not so lucky. It was comical that they offered me a one time coupon code for a future purchase!
Do yourself a favour and shop around, don’t be tempted to take a chance as you will only end up writing your own negative review.

NEVER USE THIS COMPANY. Ever. They sold us brand new faulty rims and when we notified them of the danger they put our family in and the major error, they denied any wrongdoing and essentially said “too bad, go away.” Whatever you do, STAY AWAY from this fraudulent company. Take your money somewhere safe. Don’t make the same mistake as us. This is a very dodgy operation.

They take your money, promise free shipping anywhere in Canada but then add "surcharges", don't communicate, sell that they don't have, refuse to refund.
Credit card company says they are scammers.

Ordered a bedstep on dec 21st and the order said there were 2 in stock and order was processed. Jan 13 called and they said they would check with the warehouse. Called Jan 21 and they said there were none in stock and they had no idea when they would get them from the USA. Terrible service. I cancelled the order. I sent 2 emails for follow up and I never heard back

Surprisingly good five star experience from supportive services and smooth delivery. As a first time buyer, I never expect such good customer support and smooth transactions at a very good price. They are professional and willing to help. Will continue to purchase for sure.

I ordered two wheels last October that were listed as "in stock". I then received an email on November 5th stating that my "Special order" had been placed with the manufacturer and that they would update me when the order passed their warehouse. It has now been 11 weeks since the initial "special order" email with no update and my emails to customer support have had no reply. Looks like I will have to work with Visa to get my money back as there is no communication with the company and no indication that anything is being sent.

Terrible experience, will never order from here again.

Terrible customer service - do not answer the phone (and phone options do not go anywhere), do not respond to emails, refund for non-shipped item not processed, alleged website "live-chat" not functional...

Free ground shipping not the case, terrible customer wait/return call system designed to enrage you, refund took 9 days and was “adjusted”/reduced by $85.00,i emailed them and 4 hours later the $85.00 refunded(greasy business) The reviews you see on the web are very accurate and assimilate my experience with them. Do your homework before purchasing using Parts Engine as i will never use them again.

Used to have great support but now they are too busy to care. Their support cuts you off after waiting 20 minutes on the phone just to speak to a human. I put in 2 support tickets and got zero response. They lowered the price $50 after my purchase and even though I didn't receive the item 3 weeks after the order won't honour their price match guarantee.
Stay clear of this company

Customer service is just terrible.
Here is my experience:
Item showed 10+ available online.
Order placed, card charged.
Then I got emails about a back order, ok I’ll wait.
Website still shows 10+ in stock.
I decided to cancel.
I emailed 3 times to confirm cancellation.
The item arrived.
I emailed again to cancel and return, no reply.
I don’t know what to do now.

Promised delivery date not met. Impossible to get Order Update by phone or email. Can not get in touch with person/representatine over the phone. Stay away from this company. Save yourself from frustrations. I ordered over $2000.00 worth of products and I'm starting to get worried. My credit card has been charged but nothing is happening with my order [ still in progress after 12 Days ]. I am going to phone my credit card company and see if they could help me cancel the order and get a refund. I normally don't give reviews but I am compelled to do so to warn others.

Went on to order tires and rims for my dually. I had a hard time getting the payment info processed for the rims. I ended up researching them and found MANY horrible reviews and ended up ordering the rims from another company. They called me that night and seemed helpful so I thought I would still purchase the tires from them. Big Mistake! The free shipping at checkout turned out to be $60 as I was "remote". Ok, so I wait 9 days still hasn't shipped so I email them to inquire when tires will ship. I get a prompt response telling me that I will need to pay another $159 shipping (approx. May be higher depending on carrier). WTF? What happened to free shipping? So they ask me if I want to cancel, so I do. They say they are refunding me the amount, less $69 dollars. I reply to the email asking "why are they withholding $69 dollars?" I haven't got a reply yet but I am expecting them to say that it is a restocking fee. A restocking fee for an order you couldn't fill under the initial terms? I will send all documentation to Visa and dispute that charge until all of my money is returned.