PartsFPS Reviews 

Horrible customer service. Called to find out shipping date and, like others have reported, was spoken to very rudely. I was told I would get a callback, called back in an hour and was assured, again very rudely, that he would call me back by 7. The call never came. I will be canceling the order and getting the part from a different vendor

Ordered a part that showed in stock , after 3 days it showed processing, called customer service was advised it be 3-4 weeks before it will ship out. Canceled the order went to partstown received the order the next day

fantastic , bomblastic

I placed an order online. The system gave a shipping date and all the normal details. Within 4 minutes I got an email that my order was cancelled due to part unavailability. I understand that happens but in the mean time they already charged my card and now I have to wait up to two weeks for my refund. If they can check the inventory that quick (which they should have known in advance) they should not have charged my card at all until they confirmed parts were available. When I called I was just told that this won't happen next time. I don't believe they know that unless they change the system

IF THERE WERE LESS THEN ONE STAR I WOULD GIVE IT. THIS PLACE IS A JOKE. THEY CHARGED MY CARD FOR 7 BEARINGS AND TWO BUMPSTOPS FOR A HOBART MEAT SLICER. THEY THEN CHARGED ME FOR 2 DAY AIR SHIPPING. DID NOT SHIP ANYTHING UNTIL I CALLED 4 DAYS LATER. THEN THEY ONLY SHIPPED ONE BUMP STOP AND NOW DO NOT ANSWER THE PHONE WHEN I CALL.

Placed an order on Oct 23, called to check status on 11/11 was told they would call back by end of the day , they did not, called again 11/12 said they would call by end of the day then sent me a email stating my order was canceled

Fraud do not deliver but try to show false proof of delivery. If you value your customers do not order from this company. There is no customer service. Try using the email they have posted and try to get an answer on the phone number.

Excellent service.

"I recently ordered garland burners PartsFPS and I am beyond impressed with the service I received. Not only did they give me a great deal on the products, but they also went out of their way to reduce the shipping cost. When one of the burners arrived broken, they immediately sent two replacements for free! The quality of service was exceptional from start to finish, and I highly recommend this company to anyone looking for excellent products and outstanding customer service. Thank you for going above and beyond!"

Crappy business. Website says parts in stock it's a crock of crap. Parts aren't in stock and they don't say a damn thing to notify you that they can't complete your order. I hope they go down the shitter.

I got sent a different part than the one I bought, and customer support insisted it was the right part.

They then tried to make me send it back with my own money?

Total joke of a company, very rude customer service please do not buy with these guys. Had to chargeback my credit card after I sent the part back and they didn't refund me.

ordered Linear Actuator for Garland Part# CK4530036.
Web site say in stock. Email later says as quote from email "Thanks for your order. The items you ordered are not in stock. It may take around 3-4 weeks to get these items in stock and ship it to you.

Please let us know if you can wait for 3-4 weeks and back order the items or you want to cancel the order and get a refund."
Recheck website. Still states it in stock.
DO NOT TRUST

You had the exact part I needed with fast shipping

"This service is amazing! I love it and the app is fantastic."

My part arrived as I could see it was previously used somewhere else by the debris on it and it was also all twisted in the shipping bag like a pretzel. Magnetic door seal was broken in several areas. Pictures were requested by parts fps, pictures were sent, never received any return reply. The door seal was only $32.00 plus freight. I will no longer use fps as I have in the past.

I ordered back in November and the package got lost with UPS. Apparently two packages were sent and I received one package that was a partial order. After waiting weeks for the second package to arrive I did a follow-up by phone and was told it was sent. They told me to wait. After waiting for another few weeks I emailed and they said I had received the package. They sent me tracking numbers and I told them only one package arrived. They finally realized one package didn't arrive and gave me a credit within a week.

I had to reorder and the second order arrived (both packages).

Take a moment and record/ post a holiday message with your hours. Spent extra money for overnight shipping only to receive items days later.

good morning
Thank you for your services in this 2023, great assortment of spare parts, my only advice when you have a code and it says stock, let it be like that and in the end they don't have it and that makes me behind with my clients
greetings and happy new year 2024

Took my money, nearly £500. Cancelled the order without any explanation. No phone number anywhere to contact the company. No refund. Will be taking them to court. DO NOT USE THIS COMPANY. FRAUDSTERS.