Patch Reviews 15.677

Quick delivery and plants arrived in great condition. Also easy access to information on their care.

The customer service is second to none! Despite clear and quality packing the courier delivered a package damaged in transit and Vera at Patch Plants replaced quickly with no quibbles. A rare level of customer care. The pots and plants are very high quality too! Highly recommend.

Good selection of reasonably priced plants. Very efficient service and good quality plants.

Not had my Hydroponic Anthurium 'Lilli plant for long, otherwise know as Rachel, but she looks good 😊

I couldn’t be happier with my experience ordering from Patch Plants.
I bought the 29cm Earth pot and 'Tristan' the Triostar! Everything from start to finish felt incredibly professional and thoughtful.
The delivery options alone are brilliant and my main reason for being so confident ordering from Patch. Being able to choose next day delivery before 1pm or select a specific day makes such a difference, especially when you don’t want delicate plants sitting in cold or hot boxes for long. I ordered Sunday afternoon and it was here by 10am Monday morning!!
The plant itself is in fantastic condition. Healthy, vibrant, no yellowing, no damage, and clearly well cared for before shipping. You can tell they don’t just shove plants in boxes and hope for the best.
What really stood out though was the customer service. Even on a Sunday, Klem from Patch was emailing me back and forth answering my questions and offering helpful advice. That level of support is rare and genuinely appreciated.
Packaging was secure and protective. The only small suggestion I’d make is possibly taping over the box handle holes in colder weather to prevent cold air rushing in.
The Earth pot is beautiful quality too! Sturdy, stylish and high end luxury, considering the price! Incredibly good value.
Plus, their loyalty points programme is a lovely bonus. On my very first order I already earned £4.20 back, which makes future plant shopping even more tempting.
Fantastic plants, great service, thoughtful delivery options, and rewards on top. I’ll absolutely be buying from Patch again.
5 stars without hesitation.

Great range of good quality plants and fast delivery. The pots and accessories are lovely too!

delivery as expected, arrived in a funky box and plant looked healthy.

Brilliant service. Super speedy delivery. Ordered on a Thursday evening on standard delivery, plants arrived on Saturday morning, really well packaged and in great condition. After a bad experience with another online plant retailer (B&D), I'd highly recommend Patch to anyone.

Lovely healthy plants and pots. Prompt delivery and thoughtful recyclable packaging

Patch always has the right plants for every occassion that I purchased with them. Their customer service is also top-notch!

Excellent packaging, plants in great condition, lots of info on plant care and quick delivery

Really great quality plants , very quick delivery to door service and detailed plant info & care instructions, will definitely be buying more and would very much recommend

Good services, the plants are in good health.

First time buying from Patch. Bought a zammi plant. Arrived in great condition. Unfortunately, the pot that was recommended to go with it was far too big. For various reasons Patch were unable to sort a return so they refunded me the value of the pot and told me I could keep it! I was dealing with Larsen who was just great. Would definitely buy from them again.

Packaging amazing, so my plant arrived in perfect condition and was even bigger and better than expected.

I bought 2X Rachel in Glass plants.
They arrived extremely well packaged and were in excellent condition!!
They came with a QR code which once scanned provided care tips as well as an information leaflet.
My husband and I are extremely impressed by the quality of the products and the quality of the service.
We will definitely be shopping here in the future!!

Good selection, fast delivery and plants packed well & in good condition

Great customer service, very informative, quality products and delivered on time. Would recommend.

I’ve ordered a few plants from Patch Plants, one being the String of Nickels - The plant didn’t even last one week!

It was really well watered when it arrived so I left the plant alone and followed guidance on care. It started to shrivel and looked mouldy so I contacted customer service. They were very friendly and helpful - they suggested sending another String of Nickels as they believed the first plant didn’t travel well.

The second plant arrived and unfortunately, the same issue happened again.

Customer service sent me a refund but am now unsure if it’s worth getting another plant from them if they are all not going to last.

I also found that the plant pot I was given for one of my plants was way too big - so I had to use a different pot… such a shame.

Have had multiple deliveries and mostly great, but last delivery had an overwatered string of nickels among my order that died shortly after receiving it despite not watering it to try and dry it out. I think root rot has already set in. No refund or replacement issued so money down the drain on that one unfortunately.