If I had not found and researched this brand on Facebook, I would still be dealing with Drs treating me for recurrent UTI's (2yrs!) Instead of BV. This test saved my health, my relationship and intim... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I only use this company for pcr labs and have all my docs on board! The tests are phenomenal with rapid results (24hrs), AND customer service is on another level. They are kind, helpful, and always wi... Toon meer
Bedrijf heeft geantwoord
Karen & Molly were fantastic! After my Urologist's office failed me numerous times, the ladies at MicroGen were quick to help me. They expedited my testing and I had my results the next day. The onlin... Toon meer
Bedrijf heeft geantwoord
I have used this company 2 times prior and the service was good as were results. However I recently sent a sample for testing and kept seeing my results as “In PROGRESS” When I called 5 days later... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over MicroGenDX
Geschreven door het bedrijf
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Geschreven door het bedrijf
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Contactgegevens
Orlando, Verenigde Staten
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4,1
Goed
449 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jennifer in a very professional manner…
Jennifer in a very professional manner helped resolve issues of my creation in that I cancelled a order and then asked for it to be reinstated. She was able to go off script and seek a solution. Very high customer service scores for her, and for the design of your processes.
17 juli 2026
Antwoord van MicroGenDX
Hi Avery, thank you for your kind words regarding Jennifer's customer support! We're glad we could deliver an impactful testing and customer support experiences to you. We'll be sure to pass on the feedback to Jennifer! If you ever have any questions on MicroGenDX or your testing, we're happy to help.
I never received my kit.
24 juli 2026
Antwoord van MicroGenDX
Hi Kristin, we're sorry you haven't received your kit yet. It may be an issue with FedEx. Please call our Customer Service team at your earliest convenience so we can pinpoint what happened and make it right. You can call them at 1-855-208-0019.
Test still hasn’t even arrived 5 days…
Test still hasn’t even arrived 5 days later when it advertises 24 hour results. A lot of money for a test that now might not be accurate with a week’s old samples. Really disappointed.
16 juli 2026
Antwoord van MicroGenDX
Hi Amanda, we're sorry to hear about this. Our team checked our records and it seems your test kit was held by FedEx for an unknown reason, but is now on the way to our lab. Please call us at 1-855-208-0019 at your earliest convenience so we make this right.
Vivian was very professional and gave…
Vivian was very professional and gave me excellent answers to my questions. Thank you Vivian . Tom Sproule
28 juli 2026
Review zonder uitnodiging
Antwoord van MicroGenDX
Hi Tom, we appreciate you sharing your experience with us! We're glad that our Customer Service team, especially Vivian, could deliver helpful answers to your questions. If you have any more questions, feel free to reach out. We wish you good health!
Very easy ro work with
Very eady ro work with, my package arrived in a timely manner and the customer service is excellent when I needed help registering my kit
21 juli 2026
Antwoord van MicroGenDX
Hi Nancy, we appreciate you sharing your experience with us. We're glad that we could provide speedy service and that our Customer Service team could easily provide you with the help on registration. We wish you good health!
Antwoord van MicroGenDX
Hi Jane, we're glad that our billing team could provide helpful insight and customer service for you! We wish you good health.
Antwoord van MicroGenDX
Hi Genevieve, we're glad our Customer Service team could help address your questions. They can also help you find a doctor for treatment if you'd need assistance on that.
We wish you good health.
I haven’t received my package that I…
I haven’t received my package that I paid for two day fedex.
17 juli 2026
Antwoord van MicroGenDX
Hi Isaac, we apologize for any shipping delays. We understand that many of our patients are dealing with active health situations where timing of receipt of testing is key. We'd encourage you to call our Customer Service at 1-855-208-0019 so we can learn about your situation in more detail.
You should also know that sometimes the FedEx has delays for package transfer within their network which can impact delivery time.
The method of collecting the specimen…
The method of collecting the specimen is ineffective. Particularly if the nasal passages are dry. Perhaps a more thorough swab of the nasal area infected would yield a result. There is undoubtedly an infection present, as confirmed by several doctors and an ENT, but it was not possible to collect any sample, other than tissue fibers, by blowing into a tissue.
9 juli 2026
Antwoord van MicroGenDX
Hi DK, great question on the swabbing. The swab included with SinusKEY is designed specifically for the blow-out method, which collects mucus from the tissue.
Sinus collection would require a different swab and should only be performed by a healthcare provider to avoid injury.
The blow-out method has been reviewed and approved by medical professionals both inside and outside of MicroGenDX before use and is preferred for patient comfort.
If you have any questions about your test or results, please don't hesitate to call us at 1-855-208-0019.
It should have been crystal clear I had…
It should have been crystal clear I had to take this to a physician to sign it.
15 juli 2026
Antwoord van MicroGenDX
Hi Christian, thank you for the feedback. To clarify, when you order from the patient site, a physician signs for it with the KHSS telemedicine fee that was included in the purchase price. It's meant to specifically cover physician authorization of the test, as it is disclosed at checkout when you click 'Add to cart.'
If you're experience was different, please call our Customer Service team at 1-855-208-0019 or email us at customerservice@microgendx.com so we can sort this out for you.
Liz Clines was very helpful
8 juli 2026
Antwoord van MicroGenDX
HI Marilen, thank you for your comment. We're glad Liz could help you and we'll pass on the kind words to her. We wish you good health.
Antwoord van MicroGenDX
Hi Vickie, thank you for your review! We take pride in delivering top-tier Customer Service to support patients and providers on their health journeys. We're glad we could provide this for you as well. We wish you good health.
Glad I got the test
Glad I got the test. Identified the reason for chronic health problem.
7 juli 2026
Antwoord van MicroGenDX
Hi John, we appreciate your feedback. We take pride in having helped many patients get answers to chronic and complex health problems and are glad we could do the same for you. We wish you continued good health!
Great product and fast detailed reports…
Great product and fast detailed reports with explicit information far beyond standard lab reports . Years of uti issues and I keep these on hand for immediate testing out the gate rather than chancing the multi antibiotic routines!
14 juli 2026
Antwoord van MicroGenDX
Hi Dianna—we appreciate your kind words! We're glad that you found the speedy test reporting and level of detail so helpful, especially for managing recurring UTI issues. Being able to test right away and get quality answers instead of guessing with broad-spectrum antibiotics is exactly what we designed these kits for.
A quick reminder: we generally recommend testing with your kit within one year of the purchase date for best quality results, but our lab can still run samples after that time span as well. If you have any questions, feel free to call us at 1-855-208-0019.
Thank you for trusting us to continually support your health. We wish you continued good health!
I received the results faster than was…
I received the results faster than was indicated. Very helpful to finally get in depth information. Thank you.
13 juli 2026
Antwoord van MicroGenDX
Hi Rebecca, we appreciate your review! We pride ourselves on fast, quality processing and are glad we could deliver for you on both counts. We wish you good health.
I thought that te consult would include…
I thought that te consult would include some insight, not someone reading a report to me.
3 juli 2026
Antwoord van MicroGenDX
Hi Cara, thank you for sharing this feedback. We're sorry to hear your call with Customer Service didn't meet your expectations.
We can help you get the clarity you're looking for. Our Customer Service team can connect you with a doctor who has experience with our testing. The doctor can provide diagnosis and prescribe treatment for you.
For clarity, MicroGenDX is not a licensed healthcare provider so our team cannot provide diagnosis or treatment, but can provide a detailed explanation of your results.
Please give us a call at 1-855-208-0019 (M-F, 8 AM - 8 PM EST) or email us at info@microgendx.com at your earliest convenience and we'll get that set up for you.
I called micro gen and the customer…
I called micro gen and the customer service rep was so helpful.She gave me a list of doctors. I found them most amazing doctor on the list.Thank you
27 juni 2026
Antwoord van MicroGenDX
Hi Monica—we just replied to your other review! We're glad that our Customer Service team could support you and your daughter in finding a physician and make the most of your testing experience.
Wishing you and your daughter good health!
This test arrived quickly and provided…
This test arrived quickly and provided easy instructions to follow. I especially appreciated how simple it was to ship. The results helped narrow down the imbalance I've been struggling with. Now my functional medicine doctor and I have more insight re next steps.
22 juni 2026
Antwoord van MicroGenDX
Hi Michelle, we appreciate your feedback. We're glad we could deliver a fast, stress-free, and straightforward testing experience for you.
Many of the patients we've worked with have had microbial dysbiosis (imbalance) as a contributing factor of their symptoms. We're happy to hear that your doctor found a clear direction for next steps. We wish you good health.
Antwoord van MicroGenDX
Hi Thomas, we appreciate your kind words, our team prides itself on its speedy service and professionalism. We wish you good health.
MensKey - Great Experience
My kit showed up promptly with a prepaid, overnight return shipping label. My results were processed in less than 24 hrs from when the lab received my samples. The lab report was very thorough and fairly easy to understand. I did call in to ask a few questions about my lab report and the gentleman who assisted me was excellent. He thoroughly answered my questions and was very knowledgeable. Overall, my experience was nothing but positive.
28 juni 2026
Antwoord van MicroGenDX
Hi Brandon, thank you so much for sharing your experience with us! We're glad we could provide you with a fast, straightforward, and comprehensive testing experience, from sample collection to report delivery.
We're also pleased you enjoyed the comprehensive nature of your testing and found our Customer Service team a helpful resource to clarify questions on your results.
Our team prides itself on delivering testing in a manner that balances quality and speed, along with strong customer support to help patients and providers address any concerns. We'll pass on the feedback to our Customer Service team.
We wish you good health!
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