MicroGenDX Reviews 

I love that this is available as an option for patients.
To improve usability, update the following:
- If you were going to change 1 thing, please make the labels larger so people can write their name and information legibly on the urine cup and swab tubes. It states to use permanent marker, and most permanent markers have thicker felt tips than a pen would so it makes it even harder. And I can't imagine someone who has difficulty with handwriting due to tremors or poor eyesight. And also your users might be more likely to have issues with writing on labels, as for example, those with diabetes are more susceptible to recurrent infections and are also are more susceptible to poor eyesight. So your possible user groups might be more vulnerable to having difficulty with smaller labels.
- In Instructions For Use, it states that you should wash the area around the urethra with soap and water, and then dry with a clean tissue without touching the area with hands. But during cleaning with soap and water, clarify that it is OK to touch with hands at this stage to clarify.
- The vaginal swab hurt quite a bit to insert, likely due to the soap running down and inadvertently washing off any natural lubrication from the vaginal opening. Perhaps include some sort of solution here as I'm telling you, it really REALLY hurt.
- I was hesitant to use the sharpie because it was an unsanitized sharpie, and also I wanted to keep my hands as sanitized as possible. So I had to ask my partner to get me a sharpie, otherwise I would be walking out naked because I didn't want to touch my clothes yet!
- To add to the point above, perhaps add an "items needed" list at the top so that users have everything they need at the beginning like multiple clean tissues, sharpie, soap, etc. before beginning.

I think you might need a few usability testing sessions with user groups to really help resolve some potential issues, but this is my take from a sample size of 1.

I bought the sinus key test after a ten day course of amoxicillin did not help me from a sinus infection. This test pointed me to the antibiotic I needed. I also submitted a traditional culture which had non informative results. I am so glad I bought this because I had received conflicting advice from different doctors and wasn't sure what I needed! This result made it clear. If I ever have a non healing infection I would buy this again, and really its better that you get a result like this back before starting any abx at all- I wish I had bought it earlier.

It was very swift service to help me understand why I am not getting well. Thank you.

Today I had the pleasure of working with Marlon Gonzalez of MicroGenDx. I never expected such a wonderful experience as I received from him. He was incredibly kind, patient, compassionate, knowledgeable, thorough. and a very good listener. I can’t say enough positives! While trying to order the sinus key test, he made the whole process easy and seamless. I actually dreaded making the call because in the past, I dealt with someone who was very rude, short and offered no favorable assistance. I decided to give it another try since my Dr really wanted me to have this test done. He told me Medicare would cover this test!! Thank you MicroGenDx for hiring such a wonderful employee! He even said he hoped the test would find the answers to helping me to feel better! Who does that?!? I took his info so that in the future, I can ask for Marlon!! Oh, and before we hung up he asked if he could help me setup a patient portal!!

Nobody ever called me back.

At first I was a little frustrated because the results for both semen and urine came back as an "error". The semen still reports as negative, but the urine came back positive for bacteria that hadn't been picked up on the sample provided at the doctor's office.

The results need to include a document on how to read the results. I am able to understand the "high points" of the results, but there is other information included that isn't very clear on what exactly is being reported.

Very easy instructions to follow.

Still waiting for results. Logged in and my account could not be found. Not very promising

I called customer service to get my results and the technologist was polite and immediately helped me get the results sent to me within minutes. Every step of the process was smooth. I feel very reassured.

Ex FC CD CD I ordered 2 test kits
Originally but Dr would not sign off. Then she decided to sign it. Unfortunately I’m the interim of getting a test I ordered all this natural stuff and was working so I stopped to get it to leak again THEM I CAME DOWN WITH THE FLU AND NEEDED ANTIBIOTICS WHICH ALWAYS CLEAR MY SKIn UP FOR MONTHS ON END. So knowing my body was not gonna produce the leaking wound any time in the near future I called and explained

This test is very expensive with no gurantees. I have been waitting for over a week. Whiles my health continue to deteriorate

I dont know where to start with telling you how these tests will save a life. I kept running into hurdles with multiple visits to the doctor, er with sickness for over a year. I had sepsis with a long hospital stay. Microgendx test along with other tests were able help. I was so impressed with test results I purchased a test for my father. He is 81 and had a lung infection and doctor kept giving him antibiotics broad spectrum which was making him worse. He could hardly talk, took test results to doctor as had a fungal lung infection that took his voice. After 2 days of proper treatment he is starting to get his voice back, well worth the money and than some

I never got my package from you guys. I spent $279 and never got it. So I'd to get it orva refund. Thank you

MicrogenDX testing has been a total game changer in detecting my chronic UTI’s. So thankful it tells me the antibiotic that will work on my bacteria too.

Great company!
The results came within the time frame as promised.
The results and accompanying information was more accurate than I could get at a doctors office and key to my recovery.
The customer service answered my inquires quickly and fairly.
I would definitely use them again.

Analyzed and gave me a accurate makeup of the sample I sent in.

Great customer service.

Once I made the purchase customer service ignored my inquiry.

I sent my results out immediately from Chicago and it took 2 days before it made it to the testing lab in Texas. During this time bacteria could be growing leading to inaccurate results. Then I finally see my results are ready but when I clicked on the link there was nothing available. I called and they told me something happened at the lab where they had to rerun my results which then made me question the validity and accuracy. I spent $400 for this and it should've been a smoother process. I take the results to 3 different doctors who then also question how valid the results even are. The microgen results showed a high bacteria count but 2 urine tests and even culture tests provided by doctors showed negative. So much for 400 down the drain.

I found the Costco customer service rep to be very knowledgeable patient and willing to answer any questions.