If I had not found and researched this brand on Facebook, I would still be dealing with Drs treating me for recurrent UTI's (2yrs!) Instead of BV. This test saved my health, my relationship and intim... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I only use this company for pcr labs and have all my docs on board! The tests are phenomenal with rapid results (24hrs), AND customer service is on another level. They are kind, helpful, and always wi... Toon meer
Bedrijf heeft geantwoord
I have used this company 2 times prior and the service was good as were results. However I recently sent a sample for testing and kept seeing my results as “In PROGRESS” When I called 5 days later... Toon meer
Bedrijf heeft geantwoord
The actual test and lab work were excellent. Customer service was extremely friendly. The process surrounding these were less impressive. I had questions about pragmatics of collection and shipping wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over MicroGenDX
Geschreven door het bedrijf
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Geschreven door het bedrijf
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Contactgegevens
Orlando, Verenigde Staten
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4,1
Goed
450 reviews
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Chronic prostatitis
I have suffered with chronic prostatitis for over two years. I kept telling my urologist that something is wrong. They only do testing the old-fashioned way with a cultural dish which came back negative. I decided to call MicroGenDX who does DNA testing and they found a bacterial load of 65% with one bacteria and 31% with another type of bacteria. I would highly recommend MicroGenDX to friends and family who may have health challenges but can’t seem to find answer's. I want to thank MicroGenDX for their excellent service and providing solutions for complicated cases like myself.
8 januari 2026
Antwoord van MicroGenDX
Hello! Thank you so much for your positive feedback and for advocating for yourself with your provider! We appreciate you sharing your experience. We’re glad our testing provided clearer answers when traditional methods did not. We appreciate your recommendation and are happy we could help in a difficult situation.
By far the best testing for u.t.i.'s etc. ever!!!!
You test accurately and quickly for 1000's of bacteria, fungi etc in the urine. You are fairly inexpensive for such extensive testing. Patients are also given what the antibiotics are antidotes for their problem are and if there is any antibiotic resistance found. The test kit arrives within a couple days, is very easy to take, and mail back. One can also quickly get a tech. in person on the line right away if there are questions. Results are posted quickly on line and easy to read.
6 januari 2026
Antwoord van MicroGenDX
Thank you for the detailed review! We’re glad you found the testing accurate, fast, and easy to use, and that the turnaround time, clear results, and access to our support team made the process smooth and helpful.
the kit takes a while to get home using…
the kit takes a while to get home using the standard shipping method; the kit is also very pricey, especially given that for those facing issues with UTIs for example, we need to order more than once. It would be good if they could offer some sort of discount for recurring customers. im considering not ordering anymore given the price.
3 januari 2026
Antwoord van MicroGenDX
Thank you for sharing your feedback. We understand that shipping time and cost are important considerations, especially for patients who may need repeat testing. We truly appreciate your input and will share it with our team as we continue to look for ways to improve access and affordability for our customers. We are continually working with more insurance companies to secure better coverage for our patients.
Help to specifically treat your issue
After continually getting urine culture’s that read mixed flora repeat if clinical concern after textbook collection technique this test was truly a life savor for my husband. Helped infectious disease treat specifically. Highly recommend.
11 maart 2025
Antwoord van MicroGenDX
Thank you for sharing this experience. We’re glad the testing provided clear answers and helped your husband receive targeted treatment. We truly appreciate your recommendation and trust in MicroGenDX.
Results are inaccurate
I know I have an active staph infection and this came up with nothing on that. So I’m not confident in the results.
4 januari 2026
Antwoord van MicroGenDX
We’re sorry to hear you are unhappy with your results! Please reach out to customer service so we can look into the details of your test.(855-208-0019)
Antwoord van MicroGenDX
Hi Celeucia, thank you for your feedback! Our team strives to deliver a streamlined, easy-to-navigate ordering and testing experience for all patients. We hope we could provide meaningful results and support for your health journey.
Antwoord van MicroGenDX
Hi Gregory, thank you for your feedback! We're glad our Customer Service team could help you. We take pride in how our hardworking Customer Service team is able to support the needs of so many patients.
We wish you good health!
Great experience!
13 september 2025
Antwoord van MicroGenDX
Hi Sara, thank you for your feedback! We hope we could provide impactful answers for your health journey.
Overpromises on timeline for results
The test is wonderful technology but MicroGenDX has missed its turn around commitment ("24hrs from sample receipt") all 3 times I have used their tests. They even have a milestone timeline on your order page that says they will deliver results on a Saturday, which they do not. They would do themselves and their customers a service to be honest with turnaround time. I was waiting anxiously for results so I could get my physician to write an antibiotic prescription but had to wait over a weekend to find out.
28 december 2025
Antwoord van MicroGenDX
Hi David, thank you for taking the time to share this detailed, honest feedback and for being a returning customer.
We're glad that our testing has been valuable to your health journeys, but we sincerely apologize that our turnaround time has fallen short of our stated commitment on multiple occasions. We take this feedback seriously and will review how we communicate timelines to ensure they accurately reflect what patients and their providers can expect.
We hope that despite the delay, your results were able to support the care you needed.
I don't understand the point of the…
I don't understand the point of the test. This company charges a fortunate for a "specialized test" which they give you your results for, but there is not consultation, explanation, or anything else shared with you to help you understand the results. I am not a doctor nor am I a bacteria expert, therefore the results of this test are useless.
20 december 2025
Antwoord van MicroGenDX
Thank you for your feedback. Our results are intended to be reviewed by a healthcare provider so they can properly interpret the findings and prescribe treatment. We do offer consultations with providers, and our customer support team can also help explain your results and assist in finding a doctor in your area who uses our testing. Please reach out to us at ((855-208-0019)) and we’ll be happy to help.
Finally cleared my recurrent UTI.
Turned to MicroGenDx after 3 course of antibiotics and still had UTI symptoms. Got the test fast, sent it back same day. 24 hours later had results. UTI was caused by bacteria that was resistant to the 3 antibiotics I was given. My doctor prescribed the recommend antibiotics and I finally got relief after 2 months of symptoms. So extremely grateful!
21 december 2025
Antwoord van MicroGenDX
Thank you for sharing your experience! We’re so glad our testing helped identify the resistant bacteria and get you on the right treatment. It’s incredibly rewarding to hear you finally found relief after such a difficult experience.
Antwoord van MicroGenDX
Thank you for the positive feedback!
I called 3 times and spoke to 3…
I called 3 times and spoke to 3 different people before and during the processing of my order. Every call was professional and the person was knowledgeable. My expectations were far exceeded with the speed of the whole process from the time I placed the order until the time I had the results in my hand to pass to my Dr.
20 december 2025
Antwoord van MicroGenDX
Thank you for sharing your experience! We’re glad every interaction was professional and knowledgeable, and that the speed of the process exceeded your expectations. We appreciate your trust in MicroGenDX and are happy the results were ready quickly for your doctor.
Super fast
Super fast, easy and specific answers to the issue. The customer service is attentive and very friendly to resolve issues.
19 december 2025
Antwoord van MicroGenDX
Thank you for the great review! We’re happy to hear you found the process fast and easy, and that our customer service was attentive and friendly in resolving your concerns.
It was pretty good service making it…
It was pretty good service making it easy for me to test. Even the first shopping went missing, they responded quickly to re ship it to me assap.
8 december 2025
Antwoord van MicroGenDX
Thank you for your feedback! We’re glad the testing process was easy and that our team responded quickly to reship your order when the first shipment went missing.
Antwoord van MicroGenDX
Thank you for letting us know. We’re sorry for the difficulty registering your kit and the delay in testing, this is not the experience we aim to provide, and we appreciate you bringing it to our attention so we can look into it.
I can't seem to log in to my account to…
I can't seem to log in to my account to see if you have received the test I took and sent. Fedex states it is delivered. When I go to login, it doesn't reconize me
3 december 2025
Antwoord van MicroGenDX
Thank you for reaching out. We’re sorry for the trouble accessing your account and the confusion around your test status. Please contact our support team (855-208-0019) so we can help verify your account and get you logged in as quickly as possible.
Incomplete results with no follow up as…
Incomplete results with no follow up as to how to proceed.
30 november 2025
Antwoord van MicroGenDX
Hello, if you are needing help with understanding your results please reach out to our customer support team at 1-855-208-0019 and our team will happily guide you through your results.
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