PatioHQ Reviews 

I’ve called and sent multiple emails and no response. We received part of our order and nothing looks like what it was supposed to be. I got one email that they received a ticket and will follow up and there has been not a single response. This is so disappointing and frustrating especially since we paid in full. We also never received our second shipment and not a single reach out from the company.

GREAT COMMUNICATION. EASY TO ORDER. FINISHED PRODUCT GREAT!

Very nice cushions for the price. Timely delivery- within 4 days of estimated date.

This was the worst experience I have ever had with a retailer in my life. Initially, my order arrived two weeks later than originally estimated. The order then transposed the measurements between the seat and back cushions. When I complained, they required me to submit videos of what I had received. The second order I received next had the correct measurements, except I received 4 seat cushions, instead of 2 seat cushions and two back cushions. I complained again. This time they again sent me two seat cushions instead of two back cushions. To this day, I have never received back cushions with the correct measurements and customer service has not responded to my complaints.

Excellent customer service. I placed the order and needed to adjust it immediately. A representative was able to do so quickly. The cushions look grreat too.

I placed a custom order with Patio HQ, and unfortunately, the entire process has been extremely frustrating. When my cushions arrived, they didn’t fit the furniture as expected. I had to go through the trouble of proving that the cushions were indeed from their company by showing them the product tag.

After that, Patio HQ sent a replacement order to correct the issue — but when the second set arrived, the same problem happened again. The cushions were still the wrong size. I had to take and send a video this time to prove, once again, that the cushions were theirs and didn’t fit properly.

This has been a very disappointing and time-consuming experience. I’m not sure how their standard, non-custom orders are handled, but based on my experience with a custom order, the service was poor and the quality control was lacking. I hope they improve their process for custom orders in the future.

Cushions were custom made and shipped quickly. Foam could be better quality/firmer, but acceptable. Hope they stand the test of time! Cushions arrived on promised delivery date - color was close to what we expected, cut and size is a little over our stated measurements, but hopefully they will soften up and fit a little better in time. Will say - website states “ Made in the USA” - but these shipped from India, travelled thru Mumbai, to Dubai, to Paris, then to Memphis Int’l hub for FedEx. Don’t lie about where the product is from! Otherwise, generally happy with the quality of the product. (As others have stated in their reviews, strong pungent smell from the cushions takes at least a full 24 hours to off-gas.). Good quality for the price-point.

Delivery on time! Looks great!!!

The process for ordering was easy and there were plenty of options.
The product was timely delivered and we were very impressed by the quality.
Overall is was an easy way to buy quality, custom cushions for our lanai furniture.

Timeliness of custom made cushion and quality.

In summary, I ordered two 1-piece bench seats and two 1-piece backs for an outdoor sofa. I was sent 12 individual pieces that don't fit properly. I have gone through roughly 10 email exchanges with them with no resolution. I would recommend to everyone not to order from them to save yourself a headache when the wrong or inferior product arrives. You will avoid a headache.

Ordered items on 7/18/25 with a delivery date of 8/4/25 initially. Delivery date has been pushed back multiple times with most recent update of 8/28/25. It is 9/4/25 and I have no items or tracking. Multiple emails and phone calls. Nobody is able to find my order or the tracking but claim it was completed.

i would give patio hq zero stars if that were an option. cushions ordered on august 4 with a stated delivery date of august 19. the order showed as "in production" on the website. i wrote the company on august 27 inquiring about the order and was told that it was shipped. several emails from me followed requesting a tracking number. today i was told that the order was never produced. i cancelled and requested a refund.

I purchased a cushion from them because website says "Made in USA" I wanted to support a US company. My order was shipped from India! Their website is a lie, I also checked the address they show where the business is. It's a different company they buy from and have shipped out to consumers.

Communication is good IF you're the one making contact. I paid for expedited shipping. My order was supposed to be here 2 weeks ago. It is now Labor Day weekend and I was planning on having my new cushions by now.

I will update this review once the items are received to let you know my opinion of the quality

Awful and misleading product. I ordered a full cushion for my outdoor bench. They sent me a cushion cover with incorrect measurements. (You heard me right...they sent just the cover, despite me ordering the full cushion, AND they sent the wrong size) Now they are arguing with me and trying to charge me an additional $113 to get a foam cushion over which to place the incorrect cushion cover they sent me. An absolute sham of a company.

It was a customer service nightmare! Ordered 6 outdoor seating cushions and two custom bolster cushions. Used this site because of the pricing and because they were "Made in the US" - 1411 Enterprise Dr, Romeoville, IL 60446, USA The only customer service reps I could speak with were from India and I could not understand them with their heavy accents, very difficult to communicate with some very nice people.

When I randomly spoke with a state-side rep I came to find out that the cushions are "sometimes" outsourced to India. Another rep told me my cushions had been shipped and were coming from Illinois - unfortunately this was not true!
Then I received an email saying that my order, except for the bolster covers, was never placed into production ( even though the order status said it was)! This was 5+ weeks after I placed my order!
I cancelled my order - too many red flags! On the search for a new nation cushion source...one I can trust!

They failed to send 4 pillow covers in a larger order and one cushion came without foam inserted. Too much foam and cushion is lumpy and asymmetrical.
Contacted several times.
They keep closing my inquiry, not allowing me time to respond .so frustrating
I am hosting a wedding and don’t have time to play games. I gave up on the foam issue
They will not even acknowledge my request for a refund for the 4 cases that never arrived. Thievery

I have been waiting for a partial refund of $90.00 which was promised as a result of refund policy. The policy is not clearly written resulting in a product I can not use. So, not only is customer service less than professional, but I'm still waiting for my refund.

My custom cushion order placed in May 2025 was scheduled to arrive in late June. I have placed many customer service calls and emails and have been promised shipping. I was even given tracking number which they created by the company but they have never provided the actual cushions to Fed Ex to be shipped so it just remains in limbo for weeks now. I assume this was done just to stall and appease me. They have told me this is not a scam but I have alerted my credit card company all the same. I am not convinced that I will ever see my cushions, which was an expensive order and paid for two months ago.