PatioHQ Reviews 

I've ordered five cushions and pillows.
They came in on time, well packed in vacuumized plastic. Correct size and shape. Sawing quality is not perfect but ok. The only thing questionable is fabric quality. It feels relatively thin. Since samples were not available, I took a risk.

Fraud. They say their products are made in the USA but the items were shipped from China. When they sent me the wrong size item, they asked for pictures, then more pictures, then a video. So far 2 weeks later nothing. I had to dispute with my credit card company. DO NOT buy from this company, they are a fraud.

The information on an arrival date was wrong, when called the information of getting an email did not happen and neither did a phone call. The second call was the same information and still did not happen. I eventually received my cushions and I do like them. The company needs serious help with customer service.

Quality of the product and the quick turnaround time.

Purchase process was seamless. Color is true to the website swatch, quality is excellent, communication from Patio HQ regarding tracking and delivery was spot on. And it was fun to open the package to watch the cushion unfold and take perfect shape from the packing process. Wouldn't hesitate to order again.

The company used good quality fabric, the turn around time was good for custom work from an Indian company, shipping was satisfactory. However, I’m not overjoyed with the waterfall edge I choose for my cushions’ edging. Perhaps the thickness of the cushion was not enough to fabricate flawlessly.

Delivered almost a month late. Cushion design not at all as shown on website. Seat and back cushion dimensions are different and mismatched. Website doesn't suggest coming from foreign country. Overall a terrible experience, would never recommend to anyone.

Felt like customer service follow up was quite lacking. Was supposed to get a refund and never received confirmation of one Have tried calling several times and emailing requesting status and never got contacted back for follow up. Quite disappointed

Wish I had found these reviews before I ordered! This is not a trustworthy business but I was fooled by the professionalism of their website. Delivery date for the cushion I ordered has come and gone. No response from company about my request for information regarding the status of my order. Thank goodness I only ordered a cushion!

Delivery was delayed and dates kept being promised by email that didn’t happen. There was never an explanation for the delay and after tracking the package found out it was shipping from India. Once I received the items the quality was very good.

So far a 1 but would give them a zero at this point
Ordered 2 bench cushions end of March - supposed to ship aroundd the 21st April
To date have not recd - keep saying they r in production and giving me bad shipping dates
Disputing with credit card company
These peeps are NOT getting my money

Customer service has been extremely poor. The order was late and to date, two cushions are still missing from the order. I wrote to request to know when they would be delivered or when a refund would be issued and no one has responded. I would not buy from this vendor ever again and would not recommend them to anyone I know.

Would never use this company don’t seem to care about there customers needs. Purchased cushions and paid extra for a specific day to be delivered never got an update on order never showed up on my delivery date. Customer service pretty much said it’s gonna be another week and a half to get them they would not let me cancel order.

I placed an order Jan 19, 2026 for $2,300 worth of furniture, a sectional and chair. After asking for status updates and being told it would ship soon, on March 9, I received cushions only. Update (August 2026): I received all my custom made furniture, it took 7 months but the site is legit and the furniture is actually great quality. It took some pressuring emails to get things moving but happy with the furniture I received.

I wish I could give 0 stars. Order delayed multiple weeks, no responses to customer service via chat or phone call (they didn't ever pick up -- DON'T WASTE YOUR TIME). I emailed and left messages in chat saying I needed the product by a certain date (it was originally promised to arrive weeks before the date). Nothing happened. I would not trust them to cancel or refund, nor would it be fair to make me jump through all the hoops to do so, I disputed the charge through the bank.

Order process was straightforward and easy. It took a while, but that is expected based them being custom sized cushions. They come from India, but were shipped FedEx and arrived quickly after they were completed. The company was communicative and I received status emails. The cushions are as expected in Sunbrella furniture. It fit perfectly and I'm happy with the results.

Had to cancel my $650 order after receiving multiple shipping dates that came and went. "I'm so sorry." Sorry for the inconvenience." They just give you another delivery date and apology. 1-800-MOVE-ON!!
RESPONSE: Too little, too late. I moved on and found what I needed at AMAZON for $400 LESS, so THANK YOU! Stop lying to your customers! If it is going to take longer, then let the customer know that. I spoke with a supervisor. She did NOTHING for me but issue a refund. Again, stop lying to your customers.

It is taking me forever to receive my order. On their website it stated items ship within 5-10 days. It is now over 3 weeks since I placed this order. Now they are telling me that it won't be shipped for another six days. Very slow on production and delivery.

Placed an order on 4/30/26. Website says most orders shipped in 3-5 days so we had plenty of time until our party on 5/17/26. Several days after our order, we were given an expected delivery date of 5/18. We were hoping maybe that would change but it didn't. Asked for an update when the order hadn't shipped on the 18th. New delivery date is 5/25. Today I asked if our order was shipped and it is still in India. Now they say expect early June delivery. At this point we will cancel if it isn't shipped soon.
Edit: We finally received our order after almost a month. The quality is poor and we want to return them. We have been going back and forth for a week, but they won't issue return instructions. I'm ready to get my credit card company involved. I wish I knew more about this merchant before I ordered from them.

I would strongly caution anyone considering purchasing from Patio HQ. My experience was extremely frustrating from start to finish.

The company required full payment upfront before shipping. When our furniture arrived, both the loveseat and sofa had incorrect and missing parts, making assembly impossible. Customer service was very difficult to reach, with no direct phone number and repeated delays in getting callbacks.

After more than 60 emails and multiple complaints, the company agreed to send replacement furniture, but it never arrived. They later claimed there were “production issues.” When I disputed the charge with my credit card company, Patio HQ falsely claimed they had delivered the replacement furniture and submitted FedEx tracking numbers as proof. Those tracking numbers were only for replacement cushions — not the loveseat and sofa themselves.

This has been an exhausting and disappointing experience. I would not purchase from this company again.