PatioHQ Reviews 

Threads kept getting caught in the zipper so I turned the cover inside out. There were hundreds of threads some 12” long. I had to do the finishing work for your company and I was not happy. Very poor service!

DON’T WASTE YOUR TIME AND MONEY!

I have never experienced this level of repeated dishonesty from a company. What started as a simple replacement request turned into a two-month nightmare of broken promises and complete disregard for customer service.

Here is the full timeline:

— March 1: Placed my order for a custom sized patio bench seat cushion set.
— March 22: Order arrived. Upon inspection, the cushion inserts were approximately 6 inches too long to fit into the cover, and were unusable.
— March 25: Contacted PatioHQ to report the issue and request a replacement.
— April 1: The replacement was approved and I was told the replacement would ship within 3–5 business days.
— April 12: Still no shipment. Followed up again and received the exact same shipping in 3–5 business day promise.
— April 22: Still no shipment. I stated explicitly that I would request a full refund if I did not receive tracking information within 5 business days.
— April 30: No tracking information provided. Instead, I was offered a 20% refund and told the inserts "will be shipped soon" — the same empty assurance I had already received three times.
— May 1: I was promised that the replacements would ship and I would receive tracking information by May 5th. I accepted their offer for a partial refund. They did not respond to this at all.
— May 5: No tracking information. No refund confirmation. No response whatsoever.

That is five broken commitments over the course of six weeks, with total silence when the final deadline that they provided was missed.

To make matters worse, this bench seat cushion was part of a custom matching set. Because PatioHQ never delivered a functioning replacement, I now have to reorder the entire set from a new vendor entirely at my own expense — a cost and hassle that falls on me due to their failures.

Five broken promises. Zero accountability. Do not shop here if you expect them to stand behind their products.

Patio HQ is the worst customer service experience i've ever had. The first thing you notice with this "organization" is that their voice recording grammar is completely erroneous. A hint of how the entire "business" operates. I had told them verbally in March that their voicemail while on hold grammar was completely incorrect not to mention painful to listen to, repeatedly. Yet there has been no change and we are in the month of May and counting. So I ordered a set January 21, 2026. The original delivery date was February 9th. It did not arrive. Several calls and emails were sent to PHQ and they made excuse after excuse.

I ordered 4 patio chairs on 4/19/26. It is now 5/4/26 and my online order webpage says the chairs will be delivered tomorrow. Come to find out, the order has not even been processed!! I had to contact Customer Support twice to speak to someone for whom I could understand their dialect, and Luna (who would not disclose where she is located - it's not in the US. Their address online is in Suwanee GA but their FB page says Illinois? ). She could not even give me an accurate anticipated delivery date, never mind when the order would be processed. She claims that they have been very busy and overwhelmed with business, but this is no excuse not to let me know there was a problem. I requested a cancellation immediately. BUYER BEWARE! Make sure you receive accurate info when placing your online order and insist on getting updates, since what is showing online was not accurate for me.

Ordering was easy. Was supposed to get delievered last week and it says it’s still in process. I chose this company because it said it was made in the USA but it looks like from the reviews it comes thru customs and ships from overseas. Submitted an inquiry on Thursday for an update and haven’t heard back.

Everything was well made and the order was perfect.

I placed an order and it was due to be delivered several days ago. I have been trying to chase up the status via phone and email and, as other users have outlined in their reviews, I cannot get anyone to respond to me. I'm concerned this might not be a legitimate business and that I may need to dispute the charge with my credit card company. Maybe this review will spur them into action?

Order placed and supposedly put in queue with a specific delivery date. Although the delivery date has long passed, the website indicates production has not yet started. Sometimes that happens, but the company will not answer or respond repeated calls, email or chatbot inquiries - which gives me no confidence that the company will follow through with this order.

The cushions I received are very low quality. The foam insert is thin and when I sit on it I can feel the hard bench beneath me. For the price I paid I was expecting a higher quality of product. I will have to add my own layer of stuffing to get it to fill out to the full 3”. Not only that it is very hard to track
Your package once it is shipped as your order status page does not contain any tracking information.

I have no qualms with order and delivery as both were as stated. Product, however, is a different story. Material is Sunbrella, so you can't go wrong. Workmanship is extremely poor: inner cushion wasn't cut to fit the cover properly, some corners were cut round and some were cut square creating puckers in the material on the corners. Also, inner cushion seems to be larger than the cover making the cushion pop up on the front corners. The color is darker than I expected but that is not the issue. Customer Service was no help at all - even after sending pictures of puckers and pop-ups! I am very disappointed and will never do business with them again. As an aside, when I called with questions prior to ordering, I was told that the cushions are made in India - not the United States as implied in their ad which states "Made for the USA" - deceiving??? Product had to go through Customs so I assume that is correct.

Quality is good, color exactly as on website. the stitching is not similar as shown but works for me. Negative is that the order was not shipped until i wrote initial review with one star, afterwards customer support finally responded and got it done and delivered

Quality of items received is horrendous. The pillows are 3/4 full. They stated on the order I would receive foam inserts. They filled it with the cheapest pillow fluff. Not foam at all. There are strings all over the pillows as if the sewing was done cheaply. They won’t offer me a full refund. They are stating they can give me a refund for the inserts. These were custom pillow sizes. I can’t go buy new inserts.

While the ordering process was good, the cushions are not at all firm and I'm quite disappointed.

I would give no stars if possible. Do not attempt to do business with these people. Ordering is easy, but the buck stops there. Customer support is NON EXISTENT!! You will get the most ridiculous reasons why you can not speak with a service representative to help with any issue you may have with status and delivery. I was forced to start a dispute with my credit card because it was clear that this business does not deserve my business.

I ordered cushions for an outdoor sofa and received a nice cushion for the seat but sad and understuffed cushions for the back. I sent pictures and was promised replacement inserts for the back cushions but they never arrived and every time I inquired about them I got either an extremely long hold on the phone with no one picking up or an email message like "your case is already with the feedback team who have issued a reship for your order." Despite such messages, I can't get an update, a tracking number and nothing has arrived. At first I was very impressed with their customer service but now I am very disappointed. It's so weird and shady, why promise a solution if it they're not going to follow through?

The image is on the website did not provide a realistic snapshot of the fabric. Also, the cushion arrived significantly later than was promised with poor communication about the change.

I ordered 8 cushions for my chairs. Received 4. When I enquirer about tracking info for the remaining 4, customer service said they would email tracking info. That was 4 days ago.

Custom made is impressive, easy to order, very good quality, colors are spot on, not too long of a wait, kept abreast of the progress, delivery was professional

The back cushion is not 4 inch foam.
It's soft material.
Please resend small back cushion with Firm foam like the other one