Patio Products USA Reviews 

Although I am not a big fan of chat support, after being transferred from the general AI chat queue to Ann Magat on Infratech's support team, my experience was exceptional. She took the time to understand the difficult situation I was in and worked efficiently to come up with a solution to my problem. She went above and beyond, and I truly appreciate how she handled the support call. I am excited about getting the heaters installed and encouraged to see how Infratech treats its customers. Thank you!

Ann M was very helpful. Had a damaged heater (shipping damage) and was sent the wrong cover. She was able to process a replacement quickly and easily.

Ann M made my experience great! Thanks Ann!

I had the heating elements blow out while using them. I went on live chat and Ann M. jumped right on it and processed a replacement. She was very helpful. Great customer service.

Upon delivery the two heating elements were broken. I reached out to support and Ann M, jumped on it. Before I was down explaining what happened, she had already ordered the replacement elements.
She was super responsive!
Ann gets 5 starts...4 stars is the lack of faster delivery due to broken parts.
They use ground delivery, so it will take longer. Wish for replacement parts that are damaged, they would have a quicker shipping method.

Very responsive to my request.

Ann was quick with her response to my request for replacement of umbrella pole that was damaged. Submitted to manufacturer quickly, gave me next steps in process to look for and follow up.

I had an issue with my call in order. The salesperson accidentally ordered two of the same item when I only needed one. So, my purpose for today’s chat was to get approval to return one of the items without having to pay the return shipping. Ann was very helpful, got the approval and sent me an email with a return shipping label attached. I appreciate the great customer service and would definitely recommend doing business them.

Helpful customer service. Help me pick out the right product. He may return one easily.

I purchased 3 Bromic Smart Heat outdoor heaters from Bromic Heating USA. The heaters were delivered well in-advance of the expected ship date and had excellent customer service working with Ann.

The patio/garage heaters turned out beautifully. The produce is exactly what i anticipated and more. Highly recommend if your in the market.

Spent a year looking for a part for my umbrella and luckily came across Katherine! She worked so hard to find the part I needed!!
I highly recommend this company for any of your patio needs! They’re the BEST!!

I purchased 4 heaters/flush mount trim, control box, and remote control timer. I purchased these items a few months ago to install in a house I am building. Due to the shipping and availability of some items I ordered in advance so I would have when the project was ready. I called and told salesperson what I needed and how I wanted to control the heaters and they sold me the items(wrong items). Now that I'm ready to install I checked with the manufacture regarding the equipment and they told me that is the wrong equipment. I called back to Patio Products to exchange for the correct items (which would be higher priced which I said I would pay). They told me because the items are more that 30 days old they won't exchange even though they told me what to buy.

what a wonderful experience, so thorough and helpful. if we decide to proceed it will be because of our one on one interaction with steve. highly recommend his input and knowledge.

Great experience. Staff has been very knowledgeable and helpful with all of my purchases and returns. Definitely will by from them in the future.

Bought an umbrella and stand on June 14. Promised delivery in 7 days. Did not happen. We were given a $25 refund. We tried to cancel the order as there was zero indication it was even shipped. Customer service said they were looking into it. Oddly enough they said that it was shipped. No real way to track. Now, the shipping company said that it has been on ab truck, in tow, for the past two days. I highly doubt that it has even been shipped and the company is just sitting on our $1500.

I recently purchased a umbrella that needed to be returned, Gerard was very helpful getting me the proper paperwork and it was done ver quickly. Thank you again Gerard.

Great job. Thanks.

I purchased some electric heaters and one did not get shipped. I called their numbers and Alexis helped me to find out what happened with that missing heater.

Lanel looked after my return/exchange/replacement like a pro! It was a pleasure working with PatioproductUSA and I would definitely use them again! Thanks for all the hard work you put in to help me out!