Clive was fantastic. Really went above and beyond to assist us today. Unfortunately, our matter went from a simple tap replacement to issues with small leaks and piping. However, Clive not only replac... Toon meer
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Martin - Outstanding and absolute amazing! He entered my house with a kind demeanour, taking his shoes off without being asked too and was very polite in general. Martin cleaned up after himself when... Toon meer
Bedrijf heeft geantwoord
Clive arrived during the time period given in the emails from PRM. He completed the work to an excellent standard. Clive was most helpful in advising on the best methods for maintaining the kitchen l... Toon meer
Bedrijf heeft geantwoord
We were very impressed with the staff, who were extremely helpful, very knowledgeable and gave good advice. Quality of our order, when received, was also exceptional. A couple of hiccups, one being... Toon meer
Bedrijf heeft geantwoord
4,8
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Impossible to reach and bad aftercare service
I was unfortunate enough to have these people building my kitchen as part of a newly built flat that I have bought from Fairview.
I need to do an extension project and for this I will need the specification for the LED lights they have used.
I have sent three emails, I have talked to them on the phone, I have sent a "contact us" request as per the instructions of the person on the phone, I have sent a request throught their chat bot on the website. They simply do not reply.
I honestly do not know what to do other than alerting people about this.
I was provided with some product codes when I chatted on the phone, but the products do not exist on the shop.
They have zero aftercare and they simply do not care after the installation is done.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and completely understand your frustration at not receiving the information you needed as quickly as you had hoped.
Providing excellent customer service is extremely important to us, and we are disappointed that your experience has left you feeling this way.
To provide some context, you first contacted us by telephone on Saturday 10th October, when our team advised you to submit your enquiry through our online contact form. We appreciate that having to repeat your enquiry through another channel was not an ideal experience, and we apologise for the additional inconvenience this caused.
Following receipt of your enquiry, our team responded within two working days, in line with our standard service level agreement. However, we fully appreciate that the overall experience could have been smoother, and your feedback is valuable in helping us improve how we handle customer enquiries.
We have now contacted you directly and provided the LED lighting specification information you requested. We have also attempted to reach you by telephone to ensure you have everything you need and to offer any further assistance.
We value all our customers, including those whose kitchens have been installed as part of a new-build development, and our commitment to customer care extends beyond the initial installation.
We sincerely hope the information provided helps with your project and that we have been able to reassure you of our commitment to supporting our customers.
Kind regards,
The Paula Rosa Team
Clive was very good
Clive was very good. Very friendly. Did the job perfectly and cleaned up after himself!
8 september 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you! We'll be sure to pass on your lovely review to Clive.
Kevin the fitter done an excellent job.
Kevin the fitter done an excellent job.
Friendly and very tidy.
7 september 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for your great feedback. We'll be sure to pass this onto Kevin.
Martin fitted our kitchen island and…
Martin fitted our kitchen island and came back a few weeks later to fix some other bits in our kitchen. Was really lovely and super tidy! Really happy with the work he did for us!
4 september 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for your lovely feedback. It's great to hear that Martin has been able to help you on numerous occasions, and that you've been so happy with his work
Professional workmanship
Thanks Martin and Dave for a professional service - they worked with minimal disruption in our schedule, and left the place tidy, including the carport - well done!
1 september 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for taking the time to leave such positive feedback. We'll be sure to pass your kind comments on to them both
Martin
Martin - Outstanding and absolute amazing!
He entered my house with a kind demeanour, taking his shoes off without being asked too and was very polite in general. Martin cleaned up after himself when the tap has been fitted, would definitely recommend. 10/10!
27 augustus 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for your lovely feedback. We're so pleased Martin left such a positive impression, and it's wonderful to hear how highly you rate the service you received. We'll make sure your kind words are passed on to him 😊
I would like to say thank you to both…
I would like to say thank you to both Martin and Clive today. They replaced an end panel and a couple of my cupboard doors. They were extremely clean and quick but thorough. Extremely happy.
Would highly recommend them in the future.
Thank you again
26 augustus 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you very much for your kind review and recommendation. We're delighted to hear that Martin and Clive completed the work quickly, thoroughly and with such care and attention. We'll be sure to pass on your thanks and lovely feedback to them both
Outstanding Work!
Clive was fantastic. Really went above and beyond to assist us today. Unfortunately, our matter went from a simple tap replacement to issues with small leaks and piping. However, Clive not only replaced the tap, but managed to sort all issues regarding our kitchen sink (these issues were present before his involvement, without our/lack of knowledge). We now get hot water to the tap and have better water pressure due to his outstanding work. Couldn’t be more thankful for his assistance and as an individual, I would highly recommend him! P.S, he was a lovely man with a great sense of humour, keeping the situation light despite the issues we’d found.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that Clive was able to go above and beyond, not only replacing your tap but also identifying and resolving the other issues along the way.
We'll be sure to pass your fantastic feedback on to Clive – we're sure he'll be thrilled to hear it! It's great to know he kept you smiling throughout too.
Thank you again for your kind words, and we hope you enjoy your improved hot water and water pressure!
Paula Rosa
Clive the fitter deserves all the stars, he is calm and professional, he's done a great job. Paula Rosa kitchens haven't been great in recognizing the issues with their units delaminating and tried to say it's water damage. Totally untrue. Clive got to the bottom of this and has done a stellar job! Thanks Clive 😊
10 augustus 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Hi Nicola,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Clive did such a fantastic job, but we’re genuinely sorry that the way your initial complaint was handled left you feeling disappointed.
We completely understand how frustrating this must have been. When damage is reported, we do need to carry out an inspection to understand what may have happened and help prevent similar issues in the future. However, we recognise that the way this process was handled and communicated did not give you the experience or level of support we would expect for our customers, and for that we sincerely apologise.
We’re pleased that we were ultimately able to replace the damaged doors for you free of charge, despite being unable to establish conclusively what had caused the damage.
Thank you again for your patience while we worked to resolve this. We’re genuinely sorry that your experience fell short of the standard of service we aim to provide, and we really appreciate your feedback as it helps us to improve.
Please don't hesitate to get in touch if there is anything further we can do to help.
The Paula Rosa Kitchens Team
Martin was really friendly and…
Martin was really friendly and incredibly efficient. Fitted the plumbing for our dishwasher and fixed a broken under wood piece from the worktop support. Really impressed!
5 augustus 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
We're so pleased to hear Martin made such a great impression. It’s fantastic that he was able to get your dishwasher plumbing sorted and fix the worktop support at the same time.
We had Kevin come to refit some kitchen…
We had Kevin come to refit some kitchen cupboards. He was super lovely and friendly and got the job done to perfect standards!
21 juli 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thanks so much for your lovely review! We’re delighted Kevin was friendly, helpful and completed your cupboard refit to such a high standard. We’ll be sure to pass your kind feedback on to him.
Happy Customer
Kevin was fantastic - appreciated everything he did. Went above and beyond.
21 juli 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for your lovely feedback! We’re so pleased Kevin went above and beyond and that you appreciated everything he did. We’ll be sure to pass your kind words on to him.
Great service
Clive arrived during the time period given in the emails from PRM. He completed the work to an excellent standard. Clive was most helpful in advising on the best methods for maintaining the kitchen looking at its best. Clive was both helpful, courteous and is most consiencious in his approach to the task Thank you for fixing our problem.
15 juli 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for taking the time to leave such a thoughtful review. We’re delighted Clive arrived as scheduled, completed the work to an excellent standard and shared helpful advice on caring for your kitchen. We’ll be sure to pass your kind comments on to him.
Kevin came to replace our sink and was…
Kevin came to replace our sink and was very polite and reliable! Job well done :)
9 juli 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for your lovely review. We’re so pleased to hear Kevin was polite, reliable and did a great job replacing your sink. We’ll be sure to pass your feedback on to him.
Great work from Kevin and Clive
Great work from Kevin and Clive, replacing our worktop. Very neat job and left everything tidy. Much appreciated.
7 juli 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for your kind review. We’re really pleased to hear Kevin and Clive did a great job replacing your worktop and left everything neat and tidy. We’ll be sure to pass your lovely feedback on to them.
Kevin was very helpful and professional
Kevin was very helpful and professional
6 juli 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for your lovely review. We’re so pleased to hear Kevin was helpful and professional, and we’ll be sure to pass your feedback on to him.
Extra cabinets
Martin installed some extra cabinets for me in my kitchen. He did a fantastic job putting them in and gave me some helpful advice about extending our lights underneath. He also did a great job removing dust etc from the installing process. Great customer service
30 juni 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear Martin did a fantastic job installing your extra cabinets and that his advice on the under-cabinet lighting was helpful too. It’s great to know everything was left clean and tidy afterwards. We’ll be sure to pass your kind words on to him.
Martin came out to do some remedial…
Martin came out to do some remedial works after a leak and did a fantastic job. Quick, efficient and friendly. What more can you ask for. 5 stars*.
29 juni 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for the 5-star review. We’re really pleased Martin was able to get the remedial work sorted quickly and efficiently after the leak. It’s great to hear his friendly approach made the experience a positive one too. We’ll make sure your comments are shared with him.
Martin was amazing!
Martin was amazing!
Very thorough and very efficient!
Highly recommend him
Fantastic job!
I'm a very happy customer.
24 juni 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
This is brilliant to read — thank you for sharing such positive feedback. We’re delighted that Martin’s thorough and efficient approach left you so happy with the work. Your recommendation means a lot, and we’ll make sure Martin sees your kind comments.
Clive came out today to adjust our…
Clive came out today to adjust our kitchen cabinets in our new build. The finishing details really make the kitchen. Thank you.
23 juni 2026
Review zonder uitnodiging
Antwoord van Paula Rosa Kitchens
Thank you for sharing this with us. It’s lovely to hear that Clive was able to make those final adjustments and help bring the kitchen together. The finishing details really do make such a difference, and we’re pleased you’re happy with the result.
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