Used the measurement guide on the…
Used the measurement guide on the product images size arrived way too big requested a return which was declined as I had selected the size ! Offered a 10% discount off another order what’s the value in that
Antwoord van Pawhaven Uk
Thank you for your feedback. We're sorry to hear that you were disappointed with your purchase.
The product includes a detailed size guide in both the product description and images to help customers choose the correct size before ordering. According to our Returns Policy, we do not accept returns or exchanges for items ordered in the wrong size.
Although we were unable to offer a return in this case, we did offer a 10% discount on a future order as a gesture of goodwill.
We appreciate your feedback and will continue working to make our product information as clear as possible.