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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

PawSeat!! You guys definitely rocked it out of earth with this invention! PawSeat is so convenient for families with small pups. In addition the stylish concept is as adorable as any featured pup trav... Toon meer

Beoordeeld met 4 van de 5 sterren

My new Pawseat arrived within just a few days of ordering it. Although I had a challenging time figuring out how to get the zipping process started, the video helped with the rest of the process and... Toon meer

Beoordeeld met 5 van de 5 sterren

The PawSeat is by far a superior product to any that I have seen. Your dog is secure, safe and comfortable all while being able to see their surroundings. I highly recommend. Customer service respons... Toon meer

Beoordeeld met 5 van de 5 sterren

I placed an order for PawSeat and was so excited to get it! The quality is top-notch and it was super easy to assemble. Unfortunately, my 12 lbs baby was too long for it, but he certainly did enjoy be... Toon meer

Bedrijfsgegevens

  1. Dierenverzorgingswinkel

Geschreven door het bedrijf

Say goodbye to your little buddy's car anxiety and make road trips safe, comfortable & stress-free for both of you, with PawSeat. Let's be friends on Instagram, too! @pawseat_official PLEASE BEWARE OF FAKES AND MAKE SURE YOU'RE ONLY PLACING YOUR ORDER ON PAWSEAT.COM


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

112 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(112)

0 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

PawSeat!

PawSeat!! You guys definitely rocked it out of earth with this invention! PawSeat is so convenient for families with small pups. In addition the stylish concept is as adorable as any featured pup traveling inside. Fits perfectly In between car seats or in the back securely strapped. Thank you for this incredible investment. I’d definitely recommend this for ALL PUP DADDIES & MOMMIES! ⭐️⭐️⭐️⭐️⭐️

31 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My mini dachshund loves it

My mini dachshund loves it! She loves to go and now that she can see out safely, makes us much more comfortable in the car! We had trouble with the snap and zipper on the first one, but within a few days there was a replacement! Excellent quality and customer service!

29 maart 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Thank you Pawseat!

My new Pawseat arrived within just a few days of ordering it. Although I had a challenging time figuring out how to get the zipping process started, the video helped with the rest of the process and the zipper worked well once I figured out how to get it going. My dog absolutely loves the car seat! Although he is about 2 pounds over the 13 pound limit it still works just fine for him. He seems to feel quite secure and really enjoys himself sitting front and center with us humans ;-) Thank you, Pawseat for a wonderful product.

16 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service!

The customer service at this company is excellent! There was a slight delay in shipment (by about a week....not unreasonable) and I was offered the choice to cancel the order or receive a discount. This was all handled proactively. I had an additional question and my inquiry was answered promptly and professionally. Very impressed.

10 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy Pup, makes happy pup parents.

Happy to report after having a delivery wrong address issue. PawSeat stepped up to resolve the problem. We now have the car seat & are pup is really enjoying the car seat. Its peace of mind knowing are little girl is safe while traveling.
Thank you PawSeat for a great product.

5 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible customer service

I purchased a paw seat in December 2022 and it NEVER arrived. I have sent numerous emails and have not received any response. Would NOT recommend this company. Terrible customer service. I

12 december 2022
Review zonder uitnodiging
Logo PawSeat.com

Antwoord van PawSeat.com

Hi Lou, Katy here with PawSeat.

First off, I'm terribly sorry you've had such an experience. Could you please clarify which email you've been sending your messages to, and possibly send another email, since unfortunately we're unable to find your order by name?

Our only customer care email that we use is CustomerCare@PawSeat.com and we do respond to all messages within 24 hours. We also have our customer support over facebook as well if that's preferred!

If you've indeed placed your order with us and have not received it, we'll be more than happy to send a replacement or issue a full refund.

Once again, I'm sorry for the poor experience you've had and I hope we can make this right!

Best wishes,
Katy

Beoordeeld met 1 van de 5 sterren

PawSeat? More like PawLauncher

I purchased two of these for my Shihtzu x poodle mix. She's around 5lbs and she ripped the strap off the Pawseat simply moving around to get comfy. I felt sick, had we go into an accident, my dog is loaded up like a catapult to go out the windshield. She was in the backseat before.

Anyways, Pawseat don't give a s**t. I wrote them and they replied with a 50% discount for 100% unsafe and defective item. I run a business myself, if you sell some crap like this you NEED to make it right. If my dog had died using this product I'd be driving your office right now.

You guys suck and you obviously hate animals.

UPDATE: They claim to have sent a new seat but it hasn't arrived and I've just requested a refund as they didn't send me the 50% refund either. Just buy from another company. These guys are brutal.

24 februari 2023
Review zonder uitnodiging
Logo PawSeat.com

Antwoord van PawSeat.com

Hi Daniel, Katy from PawSeat here. I'm so sorry to read that you've received a defective item and we've failed to offer a satisfactory solution.

You can be sure that we take the quality of our products very seriously and that you were supposed to receive a replacement due to this issue – once again I'm terribly sorry this wasn't done on our end. We'd be more than happy to make it right – please send us another email to CustomerCare@PawSeat.com and we'll be sure to send you a replacement right away!

Once again I'm terribly sorry for such situation and thank you so much for your consideration.

Best wishes,
Katy

Beoordeeld met 5 van de 5 sterren

We purchased a Paw Seat

We purchased a Paw Seat. Unfortunately, it did not work for our car.

We were very satisfied with the product quality and workmanship.

Despite returning the paw seat, we received thoughtful and excellent customer service. They offer return options and support The Humane Society.

I highly recommend and will do business with Paw Seat in the future.

20 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent!!

Excellent customer service!! Great seat, extremely well made and durable. Very comfy for my pup and lots of adjustable straps that made it easy to install.

20 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered the wrong size for my dog! My fault. Great product!

My products was wonderfully made. My dog is a shitzu and I ordered the wrong size. Great costumer service. They were very nice and quick to help me return my product. I plan to order a larger seat for my dog.
I recommend this product to any animal owner who’s pet loves to be close to the owner. You must try it today!

8 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service!

Very impressed with the exceptional customer service I received from Emily, with respect to my order! Emily kept me in the loop regarding updates on my order and was so kind, polite and helpful throughout the process :)

23 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It’s perfect!

Not only was the service excellent but the product is exactly as advertised! My dog loves it. Nice quality. It sits her up nice and high so she can see but close to me so she’s content. It holds her comfortably so she feels secure but can still stand and stretch when she needs to. I’m so glad I bought it.

22 december 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

It took over 3 weeks for the seat to…

It took over 3 weeks for the seat to arrive. Upon arrival I installed the seat in my vehicle for my miniature dachshund. The seat is too short to accommodate my miniature dachshund and the snaps that hold the front of the seat closed keep coming undone while I'm driving. I tried to return the seat for a refund. I had 2 choices: keep the seat to gift to someone else and get a 50% refund or return the seat for a full refund. Unfortunately to return the seat for a full refund you have to pay for shipping it to California. The cost of shipping was more than half of what I paid for the seat. So I am stuck with just a 50% refund for a seat I can't use and don't feel I can give to anyone because the front flap will not stayed closed.

21 december 2022
Review zonder uitnodiging
Logo PawSeat.com

Antwoord van PawSeat.com

Hi Maryanna, Katy from PawSeat here. First off, thank you so much for trusting us with your order! And I'm so incredibly sorry that the experience you've had shopping with us wasn't excellent, both due to the long delay and the unsatisfactory performance of the snaps on the PawSeat you've received.

Since you've placed your order, we've moved our fulfilment to the US completely and have been offering 1-4 business day shipping for free – I'm very sorry you've had to wait for such a long time for your order to arrive.

And, most importantly, I'm very sorry that the solution our team has offered wasn't satisfactory. We'd be more than happy to make it right so that you're 100% satisfied with your shopping experience – be sure to send us another email to CustomerCare@PawSeat.com and we'll be sure to resolve this!

Best wishes,
Katy

Beoordeeld met 5 van de 5 sterren

Recommended company

The seat itself is great and the customer service is excellent. Everything was promptly taken care of, no complaints what so ever.

14 december 2022
Review zonder uitnodiging

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