Pawsome Paws Boutique Ltd Reviews 

796
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 1 van de 5 sterren

We used the online sizing tool and the harness that came for one dog still didn't fit. The front loop attachment is not fit for purpose. It causes the whole harness to turn around, restricting the dog... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been sjppping with pawsome paws boutique since we discovered the brand 12 months ago! The fit is perfect for our frenchie we often struggle with getting harnesses to fit her well due to her sh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've been shopping with Pawsome Paws Boutique for quite a while now, and I can honestly say every order has been perfect! The delivery is so fast, everyone on the team is so friendly and you... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I absolutely LOVE PPB!! The quality of their products and the fit of their harnesses on my miniature dachshund is just perfect (XS). Since purchasing products for my dog, I have now purchased a couple... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

WE LOVE DOGS! British Dog Brand The Most Unique Accessories To Get Your Paws On! #pawsomepawsboutique


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

796 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(796)

102 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic quality, great designs

Absolutely fantastic quality matching collar and harness in a gorgeous print.
My puppy is comfortable and secure whilst we enjoy our adventures and everyone loves the design.
There are so many different styles to choose from so there is something for every puppy in the collection!

3 juni 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review, we are so glad you have been loving your PPB goodies :) - Nat x

Beoordeeld met 1 van de 5 sterren

Poor customer service and returns…

Poor customer service and returns policy needs reviewing.

20 mei 2025
Review zonder uitnodiging
Logo Pawsome Paws Boutique Ltd

Antwoord van Pawsome Paws Boutique Ltd

Hi Donna,

So sorry to hear this. If you would like to pop across an email to hello@pawsomepawsboutique.uk, we would be more than happy to look into this for you.

Have a lovely rest of your day :)

Kind regards
Nat PPB

Beoordeeld met 5 van de 5 sterren

Absolutely perfect

As always (this is my fourth order), I am amazed at the quality of the items from this brand! I’ve had harnesses, rope leads, collars and accessories and the strength is unmatched anywhere else! The designs are so cute (as a Winnie the Pooh obsessed girlie) and I am so happy with how long lasting and great the apparel is. I ordered some rope leads to match my other sets today as I didn’t have the money to do so last year when my dogs needed harnesses, the screw clip is super secure and the clasp is about twice as strong as my old leads from Amazon. Super worth the price, durable, beautifully designed and the discounts you get with your points all make this brand top of the game for me! I will buy all my dog apparel from here from now on

28 mei 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review and a huge thank you for your continued support for PPB, it is greatly appreciated :) - Nat x

Beoordeeld met 1 van de 5 sterren

Expensive to return

Having used the sizing guide, the harness I bought is too small. I paid £34 plus postage, in total almost £40. The refund offered is £28 so I am significantly out of pocket for an item that I sized according to the website. I won't be using this company again.

Update:
According to the website;

Exchanges
Unfortunately, we do not currently offer exchanges. You are welcome to return any unwanted items and make a separate purchase for the new item/s.

So to suggest you do offer exchanges is in complete contradiction.You won't find a request for an exchange because your website says you don't do exchanges. I would suggest you update/reword your policy on the website if this is not the case.

I entirely appreciate dogs come in different shapes and sizes which is why I used the size guide provided.

23 mei 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Hi Claire, sorry to hear you haven't had a great experience.

As our harnesses are adjustable, sizes can cover a wide range of sized dogs and breeds. Different breeds may have different requirements when it comes to neck and chest measurements, but our size guides try and cover as much as possible. Our product listings do state you can reach out to us if you are unsure of what size to order.

We do also offer exchanges, so you could have swapped for the correct size, but I can't see any emails regarding your order requesting an exchange.

In regards to the refund, the harness was returned to us using our returns portal. This offers a way for customers to create a returns label without paying anything up front, and the cost of shipping is then deducted from your refund. There was also the option for you to return your order using your own courier, where the full cost of the harness would then be refunded. We try and offer a range of options for returning, so the customer can then choose the most convenient for them.

Beoordeeld met 5 van de 5 sterren

Got a harness for my small dog in the…

Got a harness for my small dog in the sale to test them out before i drop a fortune on a disney one, well i didnt need to bother because they are amazing, well made, locking, fit well, look so stylish! Will be gettinf a disney one next just wish you'd put locking clips on your collars too!

4 februari 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review :) So glad you have had a positive experience with PPB, thank you for your support - Nat x

Beoordeeld met 5 van de 5 sterren

Great quality products

Great quality products. Bought a dino lead and harness my dog loves it looks great on too.
Will be buying my other dogs one too now.

23 april 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review, we are so glad you love the new harness and lead! :) - Nat x

Beoordeeld met 5 van de 5 sterren

Highly recommend for design and function

Just received our order for our puppy Josie! The design is so cute, well made and they do a great job shipping. Will definitely buy from them again!

24 april 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review, we are so glad you love your order! :) - Nat x

Beoordeeld met 5 van de 5 sterren

Pawsome Company!

Beautiful harness made really well. Very quick delivery. Would definitely use again!

18 maart 2025
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review, we are so glad you love your new PPB harness! :) - Nat x

Beoordeeld met 5 van de 5 sterren

One happy poochy!

Fantastic quality! Material is super flexible, lead length is perfect! Super fast delivery and one very happy poochy! Thank you so much 💜

4 april 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review, we are so glad you have been loving your PPB goodies :) - Nat x

Beoordeeld met 5 van de 5 sterren

Very impressed

Very impressed. Fast delivery and items packaged super well. I ordered at 7pm for their SpongeBob launch. Got a dispatch email a few hours later.

It arrived the next day, which I was shocked with. The items are all perfect and look super nice on my dog.

1 april 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review :) Glad you loved your order - Nat x

Beoordeeld met 5 van de 5 sterren

Been seeing this shop online for a long…

Been seeing this shop online for a long time
I have two frenchies one named Simba and I thought it was only right for them both to have the simba collar !!

Amazing service , fast delivery!! Deffo recommend

2 april 2025
Review zonder uitnodiging
Logo Pawsome Paws Boutique Ltd

Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review, we are so glad you love your new Simba collars! :) - Nat x

Beoordeeld met 1 van de 5 sterren

Awful ..

Awful ... awful customer service.
..the Disney collection is of poorer quality .. im referring to the waterproof collars ..... the non Disney ones are of better quality.

Awful responses on customer service ... they take a day to answer and keep repeating themselves.
For a small business I would like to think each and every customer is important ! Clearly not !
I'll take my business elsewhere and certainly will tell people to avoid.

PPB ... please don't respond with your normal tripe. !!
Shock They did !!

I will add my other dogs were a very pregnant sausage dog, and an elderly whippet ... who knew .... as I stated must be easily to break but apparently 5 times strength tested
... my dogs are Hulk :-)

19 maart 2025
Review zonder uitnodiging
Logo Pawsome Paws Boutique Ltd

Antwoord van Pawsome Paws Boutique Ltd

Hi Sarah,

I'm sorry to hear you are disappointed with the products that you have received. I have had a look into this and I can see that you contacted our customer service email regarding a damaged collar.

I can see that we looked into this in depth for you and from the photos that you had provided, the collar had been significantly damaged/ripped by your dog. When asked if your dog was left unattended, you said yes and that your other dogs could have caused the damage.

Unfortunately, we are unable to provide replacements or refunds for items that have been damaged by the customer. We investigated the damage internally and could not see any signs of a manufacturing fault.

We always strongly recommend that your dog is supervised when wearing any form of dog accessory and that items are not left unattended so that damage can be avoided.

I hope you can understand.

Apologies for any inconvenience caused.

Kind regards
Nat PPB

Beoordeeld met 5 van de 5 sterren

So lovely products,fantastic…

So lovely products,fantastic colours.Very high quality.I love it 🥰

15 maart 2025
Review zonder uitnodiging
Logo Pawsome Paws Boutique Ltd

Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review :) Glad you loved your order - Nat x

Beoordeeld met 5 van de 5 sterren

Love love love PPB we’re obsessed with…

Love love love PPB we’re obsessed with all their products the designs are stunning and the quality is amazing we got to meet the lovely team again at crufts on Sunday and they was all so lovely and welcoming also really helpful and I took my dog Luna with me and she got lots of love and cuddles can’t wait too meet them again 🥹

9 maart 2025
Review zonder uitnodiging
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Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review Danielle, the team loved meeting you + Luna at Crufts, thank you so much for coming to see us! It is greatly appreciated and means the world, I hope you have a lovely rest of your day! :) - Nat x

Beoordeeld met 5 van de 5 sterren

Best experience at Crufts

Best experience at Crufts!
A BIG BIG BIG thank you to the PPB team at Crufts! Thank you for taking time to speak to everyone from new customers to PBB Addicts! Such a friendly vibe, we love to see it 🥹🥰 such a safe space at a very hectic event. Thank you for having a good old chat with me about all sorts. Hope to meet the team irl again soon! Absolutely made my first Crufts experience amazing 🥰🥹💕💚

6 maart 2025
Review zonder uitnodiging
Logo Pawsome Paws Boutique Ltd

Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review Katie, the team loved meeting you at Crufts and we want to say a huge thank you for your continued support for PPB, it is greatly appreciated and means the world! :) - Nat x

Beoordeeld met 5 van de 5 sterren

I love Pawsome Paws Boutique

I love Pawsome Paws Boutique. The customer service is great and the quality is amazing. I also had the honor of meeting the team at Crufts and they made me feel welcome and were super friendly! Can't wait to see what else they have planned!

8 maart 2025
Review zonder uitnodiging
Logo Pawsome Paws Boutique Ltd

Antwoord van Pawsome Paws Boutique Ltd

Thank you so much for your lovely review and a huge thank you for your continued support for PPB, it is greatly appreciated :) - Nat x

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