Pay Per Week Reviews 

686
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service could not do enough for you.Sue was excellent with her customer service. If was not for pay per week carpets we would not of been able to do our whole bungalow. Now done all the bung... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Shocking. Me and my partner had a sofa delivered in June. It was broken when the delivery people brought it in. Still not fixed in September. They just keep moving payments back. Will never ever buy w... Toon meer

Beoordeeld met 5 van de 5 sterren

Although I waited nearly a month for my carpet, the whole process was very smooth and the customer service is exceptional and the guys who lay the carpet very professional and pleasant . Will definite... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I so happy with the hall lino and stairs landing carpet lads was amazing very polite the rep was amazing looking forward to other products with you

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tapijtwinkel
  2. Meubilair-op-maat leverancier
  3. Slaapkamermeubilair winkel

Geschreven door het bedrijf

Pay Per Week is open for business with home appointments, deliveries and fitting services available. Our agents follow government guidelines carefully and will social distance when visiting your home. You can read our guidelines here about safe home deliveries. Your health and safety is our main concern. Alternatively, email info@payperweek.co.uk. We aim to reply to all enquiries within 48 hours.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

686 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 59% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,0

Alle reviews

(686)

115 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I am really happy that I found this…

I am really happy that I found this site and jack Taylor was great from the start tell me everything i need to now and the fit that lied my carpet was great too

24 juni 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Caroline, thank you so much for the great review! I will be sure to pass your feedback on to the agent and the management team! Kind regards, Rebecca @ PPW

Beoordeeld met 1 van de 5 sterren

More interested in getting a sale than…

More interested in getting a sale than actually talking you through the actual t&Cs. Placed an order Friday 20th June, however over the weekend I managed to sort the carpets out I needed. I called Monday 23rd June to cancel the order, the advisor on the phone was so unbelievably rude to me, stating I cannot get my money back as a months payment was taken on the 23rd due to a £40 non refundable deposit. Now this is where they get you, salesman said there is no deposit etc so they are now refusing to refund my first month payment. Very misleading company to say the least. They state it is in their t&Cs, however this should be stated more clearly as I would have never placed the order knowing I can't cancel within a few days without it costing me. Really really bad experience. Please avoid at all costs.

23 juni 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Stacey, I'm sorry you are dissatisfied with the service. These terms and conditions are stated on our order conformation, along with the survey sheet, and we also love a leaflet with Q&A's on which do outline the cancellation policy. Unfortunately I only have visibility to your first name so I am unable to provide any clarification. If you would like to send me an email with your account details on, I can look in to this for you. My email is rebeccagreen@payperweek.co.uk. Thanks, Rebecca @ PPW

Beoordeeld met 2 van de 5 sterren

Was not impressed with the delivery of…

Was not impressed with the delivery of my BBQ, it was supposed to be put together by the delivery men, yes it was raining but they could of put it up in my kitchen. When I came to put it up myself it was damaged, I have waited three weeks to get this sorted out.

28 mei 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Selina, thank you for your review. I do apologise for the problems with your delivery and product, I can see we have tried to call you to book in a replacement delivery and assembly. If you do have any queries or concerns, please do not hesitate to contact me at rebeccagreen@payperweek.co.uk. Kind Regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

I have used this company twice now and…

I have used this company twice now and they are very reasonable great quality flooring and friendly staff I would recommend highly

5 mei 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Claire, thank you so much for the great review, we really do appreciate it. King regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Very quick and easy process

Very quick and easy process. Affordable repayments too and very happy with what we have purchased.
Would recommend for sure.

9 mei 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Thank you so much for the review Russell. So pleased to hear you are happy with your product and the service! Kind Regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Great service from start to finish rep…

Great service from start to finish rep Mike Was amazing throughout highly recommended

2 juni 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Thank you so much for the 5 star review! We are so pleased to hear you are happy with the service we provide, and I will pass on your feedback also. Kind Regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Bought a bed from this place

Bought a bed from this place. Mike, the rep was the one who helped me with everything. From start to finish. Top guy. Would defo recommend.

19 mei 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Tony, thanks so much for the 5* review! I will be sure to pass this feedback on. Kind Regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

My sales agent was lovely very friendly…

My sales agent was lovely very friendly and polite, she was very understanding. I love the fact that she didnt take an advantage of how desperate iam for a new bed but didn't have the deposit she easnt push me to pay it or try n get the money to pay the deposit I told her I could it next week she said ok we can sort something out will 💯 use this company again.

10 juni 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Laura, thank you so much for the review! I will make sure to pass this great feedback on to the agent and their manager! Thanks again, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Mike Hoy was my sales rep

Me and my wife booked an appointment and a sales guy called Mike Hoy contacted me to arrange an appointment, when he visited our home he made us feel very comfortable and he seemed very knowledgeable, we would definitely recommend him and pay per week.

3 maart 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello, thank you so much for the 5* review. we really appreciate it! Thanks, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Mike was very helpful this is the…

Mike was very helpful this is the second time I've had Mike come and do measurements he's always well manner and great chat
Got my carpet done in January and still looks amazing just placed my second order for my living room and sons bedroom I can't wait to see the end results

9 juni 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Siobhan, thank you so much for the great review! We are so pleased to hear you are happy with your carpet. Kind regards, Rebecca @ PPW

Beoordeeld met 1 van de 5 sterren

Awful customer service

Honestly I wish I’d listened and read the reviews more. Shocking customer service the lady on the phone needs training she’s disgusting to say the least. Waited for a sofa, oh it came but the drivers swearing and luckily I have caught it on ring door bell. They said it didn’t fit but if you listen to the man he said he is not f***ing around and did not try. Took photos to send to themselves, I receive a text saying sofa been delivered … erm no it hasn’t, NOONE from here called me to explain anything so I have had to chase numerous time, advised I want to cancel and that I’d be charged for that I don’t think so I have no goods, wasting money on chasing. Luckily my bank listened to me and refunded my £300 I am not being scammed. Avoid avoid avoid

Update - Rebecca if you are the rude lady who constantly answers the phones then no I won’t be dealing with you at all. The customer service is shocking. & like I said on Facebook the video is on TikTok I am not longer wasting my time

2 juni 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Samantha, I am sorry to hear you are dissatisfied with the service. We have asked you multiple times to send in the ring door bell footage so that we can review and then take necessary disciplinary action if required. We did provide you with the measurements of the sofa to make sure it would fit, and unfortunately the delivery drivers could not access the back of the property to try and get the sofa through another door. If you wish to discuss this further, please email me at rebeccagreen@payperweek.co.uk, or call me at 01709 732641. Kind Regards, Rebecca.

UPDATE - Hello, I have not spoken with yourself but do wish to, in order to resolve this for you. Please either call or email me to discuss further. Thanks, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

So far so good nice customer services

So far so good nice customer services. Lovely ppl who came to install my bed.
Only downside was time 6 am to come and fit my bed and install it. I would say that time is a bit excessive and complaints from neighbours due to screwing and installing a bed at 6 am. Other than that it has all been ok so far

2 mei 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Sally, thank you so much for the 5 star review! Really happy to hear your happy with the delivery drivers and product. Thanks, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Couldnt be more pleased

Couldnt be more pleased, take an amount that suited my budget, so glad i chose this company.

4 april 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Denise, thank you so much for the great review! Thanks, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Couldn’t be more happier with the…

Couldn’t be more happier with the service my sales rep was Justin 100% customer service skills ,Justin spent a lot time helping me (I bet he hated me at the end hehe) would highly recommend pay per week thanks Justin

22 mei 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hi Sarah, thank you so much for the great review! I will be sure to pass this feedback on to Justin and the management team. Kind Regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Mike that came out was brilliant…

Mike that came out was brilliant explained everything funny with it very helpful not pushing for a sale 100%

20 mei 2025
Review zonder uitnodiging
Logo Pay Per Week

Antwoord van Pay Per Week

Hi Debbie, thank you so much for the review! We're so pleased to hear you had a great experience, and I will be sure to pass your positive feedback on also! Kind regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Amazing company the salesman John went…

Amazing company the salesman John went above and beyond with everything from start to finish always there if you need him, amazing floor well worth the price good quality +++++

31 januari 2025
Review zonder uitnodiging
Logo Pay Per Week

Antwoord van Pay Per Week

Hello Danielle, thank you so much for the great review! I will be sure to pass this feedback on to the agent and their manager. Kind regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

From making an order on a bed it was…

From making an order on a bed it was delivered 2 weeks later the gentlemen who delivered and put it together were wonderful respectful polite and did a wonderful job, I have used this company for all carpets in my house also will always use them.

14 mei 2025
Review zonder uitnodiging
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Antwoord van Pay Per Week

Hello Kelly, thank you so much for the 5* review! We really appriciate it. Also if you do recommend any friends or family and they place an order, you both receive a £10 Love 2 Shop voucher! Kind Regards, Rebecca @ PPW

Beoordeeld met 5 van de 5 sterren

Quite knowledgeable about products

Quite knowledgeable about products, friendly helpful staff. Bought mattress then bought laminate flooring for downstairs. Looks amazing. Will defo purchase other products.

20 mei 2025
Review zonder uitnodiging
Logo Pay Per Week

Antwoord van Pay Per Week

Hello Liz, thank you for the great review, I will be sure to pass this on to the agent and their manager! We are so pleased to hear you are happy with your laminate. Kind Regards, Rebecca @ PPW

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