PaySii Reviews 

Unfair Refund Policy: They only give you 30 minutes to request a refund if something goes wrong. But with how quickly they process transactions (just a few minutes), there's no time to catch small mistakes like a typo. This is not enough time to fix something that could happen to anyone.
Insecure System: In my past transactions, the system always showed the recipient's name when I entered the phone number. But this time, no name appeared, which made me question how secure their system is. How can you send money without verifying the recipient properly? It also seems like they don’t verify recipients properly, especially when sending to unfamiliar places like Uganda, while the process worked fine when I sent money to Somalia before.
Failure to Honor Their Dispute Policy: According to their policy, you should be able to dispute transactions within 180 days, but when I reached out, they refused to refund me. They haven’t taken responsibility for their system’s failure or the lack of security, leaving me exposed and potentially connected to an account I don’t even recognize.
I’ve used Paysii regularly, but after this experience, I’m really disappointed. I expected better security, more support, and at least some accountability for what happened. Sadly, they’re failing on all fronts. I’m asking for a full refund and for them to improve their security systems so this doesn’t happen to others.

TDLR: I tried sending money to my cousin, but I accidentally typed the wrong last digit of their phone number. Because of that, the money went to the wrong person. When I noticed the mistake, I immediately contacted customer support 16 minutes after the transaction, but by then, the money had already been sent—just 3 minutes after I made the payment. They are opening me to legal liabilities because they allowed me to fund an account that I don't know and clearly Paysiii doesn't know either!

my money still missing I requested refund my money 13/9/2024 till now I did not get my money back the customer service I spoke did not give good answer.
I wish I did not use paysii

Efficient service. Will be using this app again.

100%good service and fast

Hi 👋.
Well I get my issues sorted out well that was the money has been prossesing instead been paid. So all you need is the first time to send id-kontrol to the chat or call the paysi stuff to get it sorted out the problem. Thanks to the service stuff called Nuraddin. I hope you guys keep the good work. Thanks in advance.

// happy customers:)

Paysii has the best rates, so good to have Somali and English speakers customer service team. Abdishakur and Ilyas were wonderful and even helped my elderly mother

My experience was made great by Nuraddin, who provided me with great customer service, swift responses and resolutions. It’s rare to get quality customer service from remit apps like that, so I will definitely be making it my main remit app. The whole process was quick, easy and informative.

Great service so far been using now for quite a while and am so grateful for the service and how fast my family receives the money at the same day thank you so much 🙏🏽🙏🏽🙏🏽 Hope you guys will be always be trustworthy and quick at service 😍😍😍

Worst remittances company ever
Their customer service lines are almost non exist and terrible unprofessional. If they ever answer calls which they don't usually, they'll hang up on. They'll find an excuse to block 🚫 your account when the system picks up your location, an area no cover by their service for example Africa.
They'll blame you when ask to unblock the account, by claiming you forget your password.

Excellent service and very efficient. They responded really quickly and able to done what I needed to do.

Hallo paysii I am abdirahman Ahmed Mohamed

I sent it the money in my country. I don’t receive it. 💯 dollar that’s the problem. I don’t know what is the problem but too days ago he sent it to me for email.paysii He said to me register for your ID card in front 🪪 and Buckside. Already I do it I take photo and then I receive a registered but it still didn’t take for the money for 💯 dollar that’s what I send it in my country. That’s my problem. that reason what I send it this message please can you receive that money or no? Cabdiladiif. Maxamed ibraahim to Somalia 100 Dolar

+ 252615999673

Support does not exist when things go wrong.
If you’re lucky enough to have smooth transaction you’d think this is good company. If and when something goes wrong you call customer service, they won’t even take your call. Almost impossible to get hold of someone. Very frustrating. Save your self the hustle and use other company’s. Just avoid Paysii

I had a terrible experience with Paysii. They deducted money from my bank card for a transaction I was making, but the funds never reached the intended recipient. Despite multiple attempts to resolve the issue through their support team, and providing all the necessary evidence, I received no follow-up or resolution. It seems like their customer service is non-existent. I’m now forced to contact my bank to try and recover my money. I would not recommend Paysii based on my experience.

Great customer service .
Thanks to Abdirashid who been very professional and supportive . I am using Paysii more than four years now and had no issues .

Shocking customer service. I do NOT recommend.

They would not answer the phone, I was on hold for long amounts of time (45mins at the minimum each time) and then the line disconnects once I get to position number one. If you’re lucky enough to for someone to answer they say they will call back which doesn’t happen.

I was trying to transfer to someone this morning (11am) and the receiver is yet to receive the hard earned money I was sending. They would not release my money for me to go elsewhere and I will have to resort to contacting my bank as we are now close of business (7pm).

If you are looking for a money transfer company from UK to Somalia your best bet is to take your money elsewhere and not waste your time with these people. If I could not give a star rating then they wouldn’t receive one either but TrustPilot expect you to leave a one star rating at a minimum.

Worst support ever.

They deducted money from my debit card for a transaction I was making through them, but it never reached the receiver. I called their support many times, but despite giving them all the evidence they needed from me, nobody got back to me. The only option left for me is to call the bank and get my money back from them.

Paysii makes life much easier and able me to send my money to family and friends easily. Always there to help 24/7 I’m person who works late and when I called them still able to get help. What I love about paysii is you can send as much as you want as long it’s your own money. Instant transfer is also amazing. Thank you paysii

Dear paysii thanks a lot of million times

PaySii for bad service.
If you call them or text them, they won't answer you. The money I sent to my family in Hargeisa and Burco is still listed (processing).
Sweden phone number 0046844682333, which is the closest to Denmark, I called 3 times. It is not taken. I wrote a message to them, I have not received a reply until now. I don't know what to do?
My money should be received by the people I sent it to, or I should get an answer to why?

Dårlig service.
jeg har sendt penge til min familie Hargeyse og Burco i Somalia, jeg har både ringet og skrevet og det svarer ikke. Mine penge står stadigvæk processing. jeg ved ikke nu, hvad jeg skal gør.

Paysii Adeeg xumo iyo xidhiidh xumo.
Paysii hadaad telefoon u dirto iyo hadaad u qorto midna kuu soo jawaabi maayan. lacagtaydii aan reerkaygii u diray Hargeysa iyo Burco ilaa hada waxaa ku qoran (processing).
telefoonka sweden 0046844682333 oo ah ka ugu dhow Danmark 3 jeer ayaan lahadaly. lama qaadayo. waan u qoray, la iima soo jawaabin ilaa hada. ma aqaano waxaan sameeyo?
Hadaad ganacsade tahay waa in macmiishaada telefoonka aad meesha ku soo qortay ka qaadaa, ama waxaay kuu soo qoraan aad ka jawaabtaa.

Lovey, the guy on the phone I didn’t catch his name was very helpful and quick. I really appreciated it