President's Choice Financial Reviews 

I am writing to express my disappointment with my recent experience regarding unauthorized transactions and the handling of my dispute by President's Choice Financial.

Over the years, I have often provided constructive feedback to companies when I identify opportunities to improve their customer service and internal processes. Unfortunately, my recent experience with PC Financial has been extremely frustrating.

One of the most significant concerns is the excessive wait time to speak with a customer service representative. On multiple occasions, I waited between 50 minutes and 1 hour and 30 minutes before reaching a live agent. Such delays are unacceptable, particularly when customers are calling about urgent issues involving their finances.

I reported unauthorized charges on my account and requested that they be investigated. Despite contacting PC Financial on three separate occasions, I never received a formal explanation or written outcome of the investigation. Instead, the disputed amounts remained debited from my account without a satisfactory resolution.

To better understand the situation, I reviewed my Google Payment Activity, where no transactions corresponding to the merchant in question appeared. However, PC Financial maintained that the transactions were valid without providing sufficient evidence to support that conclusion.

Another serious concern is that my account became overdrawn almost instantly, without any visible accounting transaction or pending activity that would have alerted me to the change in my available balance. As a result, funds that had been deposited by the Canada Revenue Agency were immediately absorbed to cover the overdraft, creating significant financial hardship.

I explained this situation several times to the customer service representative. I was advised that the funds would become available the following day; however, that did not resolve the immediate impact or address the underlying issue.

Recognizing the risk of future problems, I took the initiative to update my direct deposit information with the Canada Revenue Agency. Unfortunately, CRA requires approximately 30 days' notice for banking changes to take effect, meaning I had no practical way to prevent the payment from being redirected to the affected account.

I respectfully recommend that PC Financial review and improve the following areas:

* Reduce customer service wait times, especially for fraud and dispute-related calls.
* Provide customers with written investigation results and the evidence supporting dispute decisions.
* Improve account transparency by clearly displaying pending transactions and balance changes in real time.
* Enhance communication with customers throughout the dispute resolution process.
* Ensure that representatives provide accurate expectations regarding the availability of funds and account activity.

As a customer, I expect transparency, accountability, and timely communication when my financial security is at stake. I hope this feedback will be taken seriously and used to improve the experience of future customers.

Worse card ever.never get one even it free

Not even a star .
I just had to worst experience regarding credit cards here. I even asked someone that works in finance just to be sure if I misunderstand the proces.

I tried to pay more than the minimum amount stated on the billing before due which was 5days and I still get charge . Their reason was and said by their customer service that I needed to pay in full every billing cycle which does not make any sense if you are giving minimum payment to every customers stated on their statement and says zero rates. I have captured the full conversations and believe me i still don’t get where was the “ 21 days pay in full” and that says Mandatory to pay in full regardless any other noticed.

This is frustrating and I even closed my account because of not getting points rewards and a confusing process of payment .

I was told I don't have to inform them when I travel as the card will work anywhere in the world. I used to inform the company before I traveled in the past. I went to the united States recently and on my first attempt to pay for a family meal at a restaurant,the waitress came back and said the card is declined. This was a huge embarrassment. I have never in my life had a payment declined. Then my Uber ride to the airport was declined,the same with Lyft. Fortunately I have a back up card which worked well other than almost missing my flight as one normally call a ride service when you are ready to leave as they usually show up within a few minutes. But having to change the credit card to another and then hope it's going to work is very stressful just before going to the airport. Upon arriving back in Canada I contacted pc financial to find out why my card is locked. After not have a manager or supervisor available and spending more than an hour on hold to get my card unlocked,I hung up the phone and called back,only to be told that my card is not locked and they don't see and declined transactions. The customer service here really sucks. The people have very little knowledge of what they are doing and nothing gets resolved. I have decided to cut the card up and not use this useless company anymore. I will not advise anyone traveling to rely on this pc financial card. I have the black world elite Mastercard. Just a fancy name.

O if possible, I depended on PC for my banking and credit card needs until they intentionally closed my credit card account without warrning or notice after receiving my full payment. I spoke to their service representatives, who was a guy who couldn't speak English properly and only hid behind some vague policy he didn't understand himself. After this experience, I can say with confidence that PC is not a trustworthy service provider and is not a supportive or considerate service provider to its customers. You reap what you sow PC. No loyalty to scumbags.

It takes more.than an hour to get customer service after card is declined at transaction

Absolutely horrible wait times for trying to reach customer service. Seriously, this is so important when you need to speak to someone and I was on hold for over an hour and ended up having to hang up. I guess I'll try again tomorrow on my lunch break.

NEEDS TO BE A ZERO SCORE!!!!!!!!!!! 😡😡😡😡😡😡😡😡😡😡😡
I have already filed complaints on the app , maybe 4 of them and counting.
So called numbers are no longer in service , can’t speak to anyone - really
FRAUD CHARGES !!!!!!!!!!!!!!!!!!!!!!
I have 2 phones going trying to get in touch with you.
One phone is already 2hrs 15 min and counting .....................
Next phone is 1hr and counting ........................
I have 8 fraud charges on my card
I have tried various numbers to call, I have done numerous complaints and STILL NOTHING is happening on your side .
NO ONE IS ANSWERING ANY PHONES
This is absolutely disgusting service
I started calling immediately on Sunday 14th June and now it’s Monday 15th June........ and no one has answered anything at all
NOW WHAT !!!!!!!!!!!!!!!!!!!!!!!!!
Who else do I have to try and get this resolved or to even speak to someone

Maybe follow other companies with a better telephone service , how about you hire more people to answer phones , how about you fix your app on your mobile - as you keep pushing for that , how about you fix your AI Bot

They Randomly decided to Cancel my account without telling me at all 0 Email, No attempt to call or text just this is our decision but keep the account around Only to tell me I have been canceled upon me inquiring why i could not transfer my remaining balance to my actual bank asking about the next steps they told me the account will be closed and any funds up to $100 will be sent by cheque. the balance was $40 meaning they keep my cash. Will be proceeding with legal action as this is Criminal just would like to warn the public of this behavior and the 0 help to reconcile or even repair the situation just I'm out $50 because they decided that

Normally I'd say I love PC. No fees, bonus PC points.... however, the amount of maintenance they've been doing is making it almost unusable. The say "temporary maintenance" and that it should be up and running "shortly" but it's never short. The most recent downage (today) is over 7 hours and counting. I'm definitely thinking about switching banks.

0 stars if I could , been with them for over 10 years , had fraudulent charges on my account which never was dealt with so I'm out of money . Spent over 7 hours of my life on hold over multiple days and times (early mornings , work lunches etc.) and NEVER go a hold of anyone . I will be redeeming my points and removing this card from my life PERMANENTLY

Worst bank ever. Received my card, tried to activate it but keep getting an error on their OWN APP. Now my card is blocked for” security purposes “ and takes up to 3 days for the department to reach back. Trying to get my money back for overpayment, again need to have my account to be unblocked and takes up to 3 days. Very unsatisfied with my this costumer service, will close my account when I get my money back.

horrible customer care , never reach a representative , at last i cancelled my card !

Absolutely garbage! I was in line at the store and needed to transfer money from my PC account and it wouldn't let me login because of maintenence, then the AI they have has got to be the stupidest AI out there. Im sure bought a discounted China spy AI because it doesnt know a thing you ask it. I have NEVER had a bank app or website deny me access to my money like PC Financial.

Stay away from this, there is no customer service, and they will reduce your credit line without any reason.
This can have a negative affect on your credit rating

Had a fraudulant charge on my PC Mastercard. No way to report it online, had to call them. Got put on hold for 40 minutes. While waiting I looked online and found that the office was closed on weekends. Thanks for letting my know that the office was closed while I was waiting on hold.
It has now been over 3 hours wait time over 2 days and still have yet to get through on the phone.

Absolutely ridiculous amount of wait time to talk to a person every time I call it's at least an hour and sometimes you get disconnected finally when somebody answers the damn phone. We'll be looking to bank elsewhere stay away from this sbank ave yourself a lot of grief

Been a long time customer and used to get friends and family to sign up. Never had an issue with customer service in the 25+ years with them. I got their insiders mc thru a promo at the end of 2024. I looked out for the annual fee in 2025 and noticed it was credited. I thought it must be for being such a long time customer and I also signed up for their home and auto insurance. Well I noticed online there was a recent correction and I was charged $120 for the annual fee. I called yesterday, I asked about it and said I do not want to pay $120 and I'd like to go back to the no fee MC. I was downgraded then transferred to another agent who seemed like she wanted to help at first but kept wanting to put me on a 2 min hold. Each time she returned she didn't have good news and before she hung up on me or I was conveniently disconnected, she told me it was an error, I should not have been credited, I did not have the promo and there is a 30 day policy to get refunded so the $120 charged is now non refundable. She said I was not the only client this happened to. I said this is an PC financial issue/mistake and not the customer, I just found out the charge and it was 10 days ago. Shouldn't the 30 days apply when I get charged? I wanted her to clarify and she started to raise her voice so I raised mine, I was in total confusion because I just downgraded my card and had I known I wouldn't be getting my $120 back, I would have possibly reconsidered and cancelled at the end of this year.

I think she hung up on me. I'll give her the benefit of the doubt and say the call got disconnected.

I called again and calmly asked to speak to a manager, the agent requested that she try to help me first, patiently heard my whole story. Then tried to reach a supervisor twice. Couldn't connect to anyone and told me I would get a call back within 24 business hours.

I think PC needs to go back to being better at customer service. My first agent needs to be trained that if there's a strict 30 day policy, the client should be made aware of it before downgrading the card and cancelling insiders before the end of the term, clearly state the annual fee will not be returned which is beyond unacceptable when it was reversed at the time of renewal.

The second agent could use overall more training, be more compassionate, and have the ability to see the exception of the situation. Perhaps the first agent needed to transfer me to the retention department because she was NOT it, she made me want to cancel and burn my card.

I have yet to hear from a supervisor, I hope to have this resolved and I would be happy with an apology and partial refund or full refund. If the call leaves a bad taste in my mouth I will just cancel it as much as I like collecting extra optimum points, I can do without.

I no longer will be referring friends and family to PC financial for their mastercard. I even had a poor experience with their home and auto insurance and switched to different company They've lost my trust. So disappointed.

This place is rediculous. I opened a bank account then they decided to create a credit line, then shortly after locked me out of all my accounts then after several months of calling and fighting I had to get a lawyer involved. Don’t ever bank with this crappy company

I got my new PC Financial Money card want to activate and no help with qr code online bank and customer service phone number. very very bad services for last 2 days. still not solve my problem. No idea what to do.