PCs for People Reviews 

I purchased a laptop, granted it's not new, however I would think that the laptop would be tested in all aspects before being shipped out to me. Upon receiving the laptop, I realized that the keys were sticking on the right side of the keyboard. I had to press multiple times to get certain letters, numbers and symbols to show up. I would think that this would be tested beforehand. I find it very hard to believe that someone didn't know that the keys were messed up. I sent an email, received a response and emailed the requested info two times. Twice I was told that the email that I sent was blank. Finally, resent and was told that a return label would be sent, but it would take up to 5 days for me to receive via email. I have to send the computer back to be fixed and the turnaround time can take up to 2 weeks. I am not happy and almost just want to tell them to keep it and refund my money. Please do better!

After making several phone calls to clarify some conditions, I ordered 2 items based on verbal and written guarantees. The shipping time was much longer than promised and the items were shipped separately. the first item has a Strick 7 day return policy which I was un-able to meet. I am stuck with it and the internet service. The second item took them much longer to ship and has a 30 day written return for full refund return policy. Due to the first item not performing as promised, I have no need for the second item. Th second item (a PC) was returned to them but they have refused to pick it up from the post office. The box was never opened and the tracking proves my statement. I informed them that is was there and they denied receiving it. I then RE-INFORMED them of it's where-abouts and AGAIN they have denied any knowledge. It is obvious that they intend to let the USPS get rid it and not return my money. It has been sitting at the post office for 12 days and they are well aware of that fact.. I NEVER RECEIVED the package as it was returned to sender yet they are threatening to keep my money... It is obvious by the number of complaints that this NPO makes a habit of this type of business practice and they should loose their NPO status..

unbelievable Thank you so very much this was such a gift. You gave me such a wonderful PC Thank you so very much

Ever since I’ve logged into that computer somebody from this company has been trying to hack my email, they even tried changing the password I used for pcs for people website. I get emails all throughout the day prompting me to use a single code to change my password. Overall I am currently at risk for being hacked. Luckily I take precautions for everything I do technology wise so they won’t be getting my information but the fact that this was supposed to help people in need , not scam us, is becoming a pain in my behind. DO NOT ACCEPT ANYTHING FROM THIS COMPANY, NOT TO MENTION ALL THE PARTS WERE FROM DIFFERENT OLDER MODEL COMPUTERS AND HALF OF THE EQUIPMENT WAS BROKEN. So if I could these mfs would be getting a zero fwm.

Really excellent service. I was a little concerned after reading the reviews, but received my laptop after three weeks via FedEx. Computer is used, of course, but in really great condition! Came with everything just plugged it in, turned it on, and up and running in no time. I have an older laptop that I will look into to donate for the next person. THANK YOU SO MUCH!

So I think they make the money off of us by first selling US a $45 modem that has to be babysat by unplugging and plugging every few hours and each time you have trouble getting Internet that is so slow you can barely watch movies. It constantly has to be reset so you're out you're your out that and they are getting paid by the government on top of stealing your money. They suck and they'll just change their name after the people learn who they really are!

I first applied for a laptop in July. It arrived in September and did not turn on! We waited 5 weeks for a replacement only to receive a laptop with 1/2 the Ram, 1/2 the storage and none of the software we ordered. It also glitches and won't load any thing without crashing. Its been months since I have been fighting to return it but have not had any luck just rude customer service! This company is a scam!

I went to PCs for victims against my better judgement...I have had dealings with them in the past, not good. However, I wanted a better laptop then the one I had, so I thought that since their best pc was built by someone else, I could get a good deal for about $200.
Wrong. The salesgirl was not professional. and when I started to use the Dell refurb with 16 gbs of RAM and a SSD of 485 gbs it ran so slow my ailing laptop was 5 times faster, Not to mention the Trojan like way they rig the Laptop so that, no matter what you do, when you click on the Google icon in the taskbar you only go to their website. I am so sorry I dealt with these repeat abusers of their welfare customers and the general public alike.

I have scoured the internet for a solution to my needs, I opted for this company. I placed an order for $65. I wasn't called or emailed about a USCA issue they found. They refunded my money, I've lost my original order, the total is now nearly $90 and for what? Absolutely nothing, I am not enrolled in any other program nor do I have/reached any max of $100 device credit towards any devices. It Absolutely makes no sense. I've reported to FCC. PCs for people basically told me there's nothing they can do since ACP is 3rd party. Okay, then why was Cox and GloFiber able to figure it out for me a while back and they can't? Even then okay, they are different companies, understandable. But I did the research for the issue and I had nothing, I'm actually enrolled in ACP with PCs for people, them being the only ones. So, what type of noobs do you guys have running your ACP program? Because it's screwed me over and set me back from making money for my kids as a single mother. Ridiculous.

I had everything intact and called back sent pictures and this God awful lady answered the phone.they claimed they couldn't find the account I already spoke to someone on the phone I hung up and was sick. Go to the store and buy a part they just threw everything together in a box there is issues with the whole thing.dont listen to people and the third time I called I sent a email if angry so it's what it is.you can email you won't get much response from me really.they serv was good I gave them my information.

The quality of service and the customer service department especially ms Heather , every question answered . She is one to amulate great job. Thank you God bless

Awful company, worse service, and flaming garbage products. Negative 10 stars, run far far away!!!! My original order went unfulfilled for a month, my replacement order required 2 follow-up mailings to complete, I was ultimately refunded for my extraordinarily poor experience, and the computer doesn't even work. It has lost me many hours of work when it constantly freezes and my hard reboot doesn't keep the saved work because it didn't have time to sync the save to the cloud. I literally lost my entire morning of work today and will be going Office Space on this POS desktop this afternoon. No computer is better than this one.

As most reviews stated the company can be more organized. PRO: My computer came and for the price it is top of the line. as fast as the 17 at the libraries here in Tucson. I was suppose to get a 22 inch screen. Received a 20 inch screen. the company refunded me $40.00. good customer service. Con: 1. Company didn't send my wife adapter. although they are sending me out one as an after thought - I couldn't wait --went to best buy and spent $29 which also should be refunded. I needed to set everything up. 2. The DVD player did not open. This is concerning--Why...technicians should have done a thorough check of the computer before mailing but didn't. When I called they stated either I mail it back for that repair or it was on me to fix. I am not risking sending this computer back to them. I will use the $40 credit and get this fixed. Again I should be refunded. This came from their negligence. CALLING CUSTOMER SERVICE: for the most part they do the best they can. I have been hung up on from a person with a mean disposition. very rude. but when this happens just hang up and call back. most of them are pleasant. They can only do so much. So as stated at the beginning they can be more organized, accountable and responsible for their mistakes. I give it 4 stars because the computer is the best I ever had and for the price I am thankful for being able to qualify and buy a top of the line refurbished computer.

The company obviously knows they have lousy service. After reading the reviews, I realize I'm just another dissatisfied customer. I requested a laptop with upgraded software, an upgraded hard drive, and their top model, yet when I received it, the first thing I noticed is that the model was older, and it didn't even have a hard drive installed. Totally useless!!!! I immediately called and tried to talk to someone, but no one was available so I had to request a refund online. I did get a return label, but they never confirmed anything. I am disputing the charge on my credit card and requesting a full refund.
They are so disorganized that the company is now sending me two items without even reaching out to me to verify. Don't use these scammers, unless you want to waste your time and money and have a useless laptop with horrible customer service.

I payed for and received wrong, incompatible items for Order #611309, placed on 05/17/2023.
I received a 2014 DELL Monitor, with a black power cord and blue HD15 male to male video cable.
I also received a 2017 DELL modem, OptiPlex 3050 - (model D11S002, Windows 10 Pro), with NO power cord and NO compatible cable (BOTH monitor and modem cable ports were NOT the same AND not compatible with each other, therefore cannot connect!).

Also, the monitor screen is MUCH older - from 2014, while the modem is newer, manufactured in 2017.

I cannot job search, and am VERY disappointed and frustrated that I was shipped incompatible items that I paid for.

I've included photos of each of the issues in an email to pcsforpeople.com.

I'd like to go ahead and return ONLY the modem and monitor and be shipped new ones, along with their proper power cords and cables. And I'd like to keep the keyboard, mouse, and headset I received.

James Keller

These people are scammers they advertised a i7 laptop but when it came it was a 2015 i3 that takes 10 min to even boot up then they was rude expecting me to pay to ship back so I called my bank and they contacted them and they refunded my money and I trashed the cpu

I wish I had read the reviews before I ordered my computer. I received it not long after I offered it. I was setting it up when I realized they sent the wrong power cord. So I immediately called them. They said they would ship the right one out to me. Five weeks later I received the power cord. I plugged it in and the computer didn't work. I bought this computer because I needed one to stay my on line classes to finish my bachelor's degree. When I called PC's for People, I was told that they would send me a shipping label and I could ship the computer back and they would repair it and I might get it back in two or three months. Way to late to use for my course work. I now have to rent a lap top to start my classes until I can and up to buy another computer. I trusted this company because COX cable offered a coupon for my purchase. COX should be more careful who they associate their name with. PC'S FOR PEOPLE IS A TOTAL RIP OFF. Even if the computer had worked, it was a really old model, didn't look anything like the pictures they had on their web site.

After reading all the reviews, I am very skeptical about this organization. It has been 2 weeks since I ordered a laptop from them and it still has not shipped. They sent an email that the order shipped with UPS, but all they have done is create a shipping label. It's still sitting in their shop and they are not even organized enough to notify UPS to come pick it up.

I think they should be more organized. I bought a computer at the end of November 2022 and I returned the next day I received it, because the quality of the refurbished computer. Now they are saying they have not received it, even I faxed the document from FEDEX mail...I am just hoping they clear their act and return my money.

One of the nastiest NGO I came across with absurd polices to buy something through the ACP. Very frustrating and annoying to have our order dishonored after the payment was made. They did a refund after 5 days wanting to make us go through their AVP when we were qualified through the ACP. They cancelled the order as we refused to go through their AVP. Felt it was not right AVP is not above ACP.