We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.
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Lees wat reviewers zeggen
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Toon meer
Bedrijf heeft geantwoord
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Toon meer
Bedrijf heeft geantwoord
Sarah and Olivia went above and beyond to resolve an urgent stock and delivery issue. They kept me updated regularly and didn’t stop until we got a positive outcome. I wish every customer service tea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Contactgegevens
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Verenigd Koninkrijk
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Uitstekend
133 reviews
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They're great
Always helpful, rarely make any packing errors... and on the odd occasion when it happens its rectified promptly. Cant fault them
18 juli 2025
Antwoord van PenCarrie
Thank you so much for your review. Great to read your satisfied with our support, and more so the accuracy within our warehouse - your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great customer service
Shelley was unbelievably helpful and a delight to deal with. She went above and beyond to answer my strange question and came back to me in good time.
18 juli 2025
Antwoord van PenCarrie
Thank you so much for your review Sarah. Great to read Shelley was helpful and quick in her response to your query. We pride ourselves on the level of support we provide our customers.
Kieran
Head of Customer Support 👕
Excellent service from Hayley Roberts
16 juli 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review Mike. It's great to Hayley provided the level of service you expected from us. Be assured I'll share your feedback with her.
Kieran
Head of Customer Support 👕
We had some issues with DPD delivering…
We had some issues with DPD delivering some important stock from Pencarrie, so I give them a call and I spoke to Shelley. She assisted me in a very quick and effective way and she was also super kind. Thanks again Shelley!
15 juli 2025
Antwoord van PenCarrie
Thank you so much for your review Patrik. It's great to read Shelley helped to resolve your issues with DPD quickly. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Shelley was great at resolving my…
Shelley was great at resolving my issues and overall good customer experience.
15 juli 2025
Antwoord van PenCarrie
Thank you so much for your review. It's great to read Shelley helped to resolve your issues. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Top products amazing customer service Pencarie is always happy to help i have…
Pencarie is always happy to help i have never had anything but a great experience when dealing with this company simply outstanding.
Thanks guys ❤️
15 juli 2025
Antwoord van PenCarrie
Thank you so much for your review Peter. It's great to read Olivia was happy to help and your experience with the team was outstanding. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Antwoord van PenCarrie
Thank you so much for your review. It's great to read Alex was pleasant and personable, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Antwoord van PenCarrie
Thank you so much for your review. It's great to read Hannah was friendly and helpful, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Sarah is the best
Sarah is the best, such a patient and understanding woman, calm and very friendly, great service !
1 juli 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your review. It's great to read your feedback, be assured this will be shared with Sarah.
Kieran
Head of Customer Support 👕
Antwoord van PenCarrie
Thank you so much for your review. It's great to read that you're happy with the support we provide and found our team to be patient and helpful.
Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
Antwoord van PenCarrie
Thank you so much for your review. It's great to read that you're a happy customer of ours and you're happy with the support we are providing. Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
Tracy Saxby call back
Tracy Saxby
Helped us with a call back after no pick up on a call to pencarrie
Amazing customer service and help through out the whole process.
9 juli 2025
Antwoord van PenCarrie
Thank you so much for your review. Great to hear that Tracey provided the level of support you expected.
Kieran
Head of Customer Support 👕
Sarah is a SuperStar and Always goes…
Sarah is a SuperStar and Always goes out of her way to offer up a Solution.
8 juli 2025
Antwoord van PenCarrie
Thank you so much for the review! We're thrilled to hear that Sarah has been such a superstar and consistently goes the extra mile to help.
Kieran
Head of Customer Support 👕
Amazing Customer Service
Sarah was extremely helpful and knowledgeable. She dealt with my query quickly and efficiently. I cannot praise her enough - so Thank you Sarah!
3 juli 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your lovely review. We're delighted to hear that Sarah was able to help so efficiently and made such a positive impression.
Kieran
Head of Customer Support 👕
Thank you to the entire Pencarrie team…
Thank you to the entire Pencarrie team for your years of exceptional service to our clients—special shout-out to Sarah, who is always available to help and guide. I also love to hear about the charitable activities that she organises. Kind regards, Darren
7 juli 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your kind words and for taking the time to leave a review.
Sarah will be delighted to know her efforts are appreciated, both in supporting you and in the charitable initiatives she’s so passionate about.
Kieran
Head of Customer Support 👕
Sarah from customer service is…
Sarah from customer service is brilliant. Always helps me immediately with product chasing and pricing
3 juli 2025
Antwoord van PenCarrie
Thank you so much for your kind words! We're delighted to hear that Sarah has been such a great help. It’s great to know you’re getting the support you need.
Kieran
Head of Customer Support 👕
fab service
fab service, fab people
Tracy Saxby is a absolute star , but
kelly
sarah
sharon, are not far behind her
3 juli 2025
Antwoord van PenCarrie
Thank you so much for your review – we’re thrilled to hear you’ve had such a positive experience, and we completely agree – Tracy is a customer hero!
We’ll make sure your kind words are shared with Tracy, Kelly, Sarah, and Sharon. They’ll be over the moon to know they made such a great impression.
Kieran
Head of Customer Support 👕
Hayley was very understanding and…
Hayley was very understanding and efficient over a delivery issue I was having with DPD and solved my problem as quickly as possible, thankyou Hayley!
2 juli 2025
Antwoord van PenCarrie
Thank you so much for your kind words! We're really pleased to hear that Hayley was able to support you so efficiently and resolve the issue with your delivery. We'll make sure your lovely feedback is passed on to her.
Kieran
Head of Customer Support 👕
Great company
Great company! If you ever need anything that isn’t on their website the customer service team will always try and help you! Outstanding supplier who I will continue to use!
Special mention to Sarah in customer service I have had the pleasure of her picking my return/faulty product emails and also my emails to try and find me some different products that I can’t find listed on the web and she has always gone above and beyond to help me find an alternative for my customers!
Look forward to working with pencarrie for many more years.
30 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your kind words! We're absolutely thrilled to hear you've had such a positive experience with our team and especially with Sarah. She’ll be delighted to know her efforts haven’t gone unnoticed.
It’s always our goal to go the extra mile to support you and your customers, whether that’s sourcing alternative products or resolving issues quickly.
Kieran
Head of Customer Support 👕
Since Brexit
Since Brexit , we had our difficulties but must say that Pencarrie handled the several situations and Customs directives with patience and correctly delivered all the paperwork accordingly to date.
To mention, Tracey Saxby was always exceptional and went out of her way many times and when she was not around, she made sure that her colleagues follow suit , which they all did with distinction.
26 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for taking the time to leave such a thoughtful review.
We’re pleased to hear that our team and particularly Tracey have been able to support you through the changes. We'll make sure your kind words are shared with her and the wider team it means a great deal to them.
Kieran
Head of Customer Support 👕
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