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Pent Haus Reviews 12

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TrustScore 4.5 uit 5

4,4

Tuinbouw leverancier
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Bedrijfsgegevens

  1. Tuinbouw leverancier

Geschreven door het bedrijf

At Pent Haus, we specialise in creating premium insulated garden buildings that are built to last and designed to make life easier. Our goal is to give customers peace of mind by combining exceptional product quality with a process that’s simple, transparent, and stress-free. With our innovative system, you can design your dream building in just 3 minutes, thanks to our intuitive online configurator. Once approved, we take care of everything — your project is manufactured in 3 weeks with precision engineering and delivered ready for assembly. In just 3 days, your building is built, giving you a fast, seamless, and stress-free experience from start to finish. Every Pent Haus building is crafted with the highest quality materials, ensuring zero maintenance and exceptional performance year after year. Whether it’s for work, leisure, or lifestyle, our insulated buildings provide comfort in every season while reducing energy costs and environmental impact. But we don’t just pride ourselves on our products — we pride ourselves on our service. From the moment you start your design to the day you step inside your finished building, our dedicated team is here to support you every step of the way. At Pent Haus, we don’t just build structures — we build trust, quality, and lasting value.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

12 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

10/10 for Pent Haus garden builds, made a dream come true

Fantastically helpful team at Pent Haus who made sure I got exactly the build I needed for the golf room I was planning.

Bespoke size and install no problem for them despite me moving the goalposts a number of times before we finally got to the install date.

Installation was quick and painless, the install team of Lee and Jerszy were top notch, extremely efficient, tidy, on time and generally great guys.

Cannot thank them all enough.

Quality of the building is great. very sturdy even with the additional height requirement I had.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very stress-free experience - just what you want

The whole process was really easy from start to finish. From the initial call, finalising the design through to the clear comms on installation requirements, the delivery of the materials and then finally the actual build - just a very stress-free experience.

The actual design and build quality are great, and there was a lot of options to make it just how we wanted it.

The team were super helpful for any and all questions and were willing to jump straight in and support.

15 december 2025
Review zonder uitnodiging
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Antwoord van Pent Haus

Hi Peter, thank you so much for the 5-star review! We are thrilled to hear that the entire process—from the initial design call to the final build—was stress-free for you. Our goal is always to make the journey as seamless as the end result, so it’s great to know the communication and support from our team hit the mark. We hope you enjoy your new Pent Haus garden room for years to come!

Beoordeeld met 5 van de 5 sterren

Best of both worlds: price of DIY, speed & quality of professional

I had spent about two years considering building a garden studio, and was put off by the complexity of building something completely custom, and the price of a prebuilt solution.

Pent Haus was a great compromise! We got exactly the specifications we wanted - a 5.4m deep x 3.8m wide room (which most other companies struggled to account for), at a reasonable price, and a very well documented build process. It definitely stretched my DIY skills - I had to buy a couple of new tools and rewatched the videos many times, but the Pent Haus team was on hand to support and even shipped some replacement parts to me when I made a mistake.

Would definitely recommend!

2 februari 2026
Review zonder uitnodiging
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Antwoord van Pent Haus

Hi John,

Thank you so much for the 5-star review!

We absolutely love your title—'Best of both worlds' perfectly captures the mission behind Pent Haus. Our goal has always been to bridge the gap between expensive, fully-installed rooms and basic DIY kits. We believe you shouldn't have to choose between an affordable DIY price and a high-end, professional finish. It’s great to hear that after two years of searching, our system gave you the freedom to build a substantial 5.4m x 3.8m studio—a size many other companies struggle to accommodate—without the 'bespoke' price tag.

We also really appreciate your honesty about the build process! Even for those looking to stretch their DIY skills, our documented build process and videos are designed to ensure the final result looks like it was done by the pros. Whether it’s answering a technical question or shipping out a spare part to keep the momentum going, we’re always here to ensure our customers feel backed every step of the way.

There is nothing quite like the satisfaction of standing back and looking at a room you built yourself!

Thank you for choosing Pent Haus and for the high recommendation.

Best regards,

The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

Absolutely exceptional customer…

Absolutely exceptional customer service. The team at penthaus really care about their customers and how their garden rooms come to life!

I'm delighted with my garden room!

24 februari 2026
Review zonder uitnodiging
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Antwoord van Pent Haus

Hi Paul, thank you so much for the glowing review! We are thrilled to hear you’re delighted with your new garden room. Our team truly loves seeing these projects come to life, and knowing that our passion for customer service shone through means the world to us. Enjoy your new space—we can’t wait to see how you make it your own! Best regards, The Pent Haus team

Beoordeeld met 5 van de 5 sterren

Outstanding Experience with Pent Haus

I recently purchased the ToughFrame Pro garden room kit from Pent Haus, and I couldn’t be happier with the entire experience. After researching multiple suppliers, I’m genuinely pleased that I chose Pent Haus—they truly stand out from the rest.

From day one, the customer service was exceptional. The kit arrived with everything needed for the build, including a clear and detailed step‑by‑step manual. Whenever I had questions during construction, Tom was always ready to help—often even at weekends—which made the process smooth and stress‑free.

After completing the build, I experienced an issue with the door (supplied by an external specialist). Pent Haus went above and beyond to get it resolved. Their commitment to ensuring I was 100% satisfied was genuinely impressive; they continued offering support long after many companies would have stopped.

I’m truly grateful for their help and professionalism at every stage. Pent Haus and their products are fantastic, and I would absolutely recommend them to anyone considering a garden room kit.

6 maart 2026
Review zonder uitnodiging
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Antwoord van Pent Haus

Hi Craig,

Thank you so much for taking the time to share such a detailed account of your experience! We are thrilled to hear that you’re happy with your ToughFrame Pro kit and that the build process went smoothly for you.

I will be sure to pass your kind words along to Tom. He takes great pride in being there for our customers—even on weekends—because we know that questions don't always wait for Monday morning!

We also appreciate you mentioning the door resolution. While we always aim for perfection, we believe the true measure of a company is how they handle things when challenges arise. We were more than happy to stick by you until everything was 100% right.

Thank you for choosing Pent Haus and for recommending us to others. We hope you enjoy your new garden room for many years to come!

Best regards,

The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

Great Garden rooms and great service

Great Garden rooms and great service. I'm self building mine (requires some DIY expertise). These are well designed and constructed. Customer service before and during my build has been excellent. Would definitely recommend as a quality garden room at a lower price than bespoke ones.

16 februari 2026
Review zonder uitnodiging
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Antwoord van Pent Haus

Hi Justin,

Thank you so much for taking the time to share your experience! We are thrilled to hear that you’re enjoying the design and construction of your new garden room.

It’s great to see a self-build project in action. We value supporting self-build projects like yours, and it is rewarding to know our team provided the necessary assistance throughout your installation. Our goal has always been to bridge that gap between high-end quality and affordability, and it’s wonderful to know we hit the mark for you.

We can’t wait to see the finished result! Enjoy your new space, and thank you again for recommending us.

Best regards,
The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

Pent Haus - solid 5 stars all the way!

I went for their self-build kit (3.2m x 3.6m insulated garden room) as my home office, and the whole process was brilliant. The online configurator made designing super easy, materials arrived precisely cut and high-quality, and it was weather-tight from day one thanks to the pre-clad exterior.

We opted for professional installation through their recommended team, and wow—the installers did an outstanding job in terrible weather! They worked efficiently, finished in just a couple of days (way faster than our DIY estimate), handled everything from delivery, foundations to final trim with laser precision, and left no snags or issues. The build looks flawless—perfectly level, seamless joints, and professional-grade finish that feels like a proper house extension.

Customer service was spot-on throughout: quick replies, to my many questions, and a turn around of only a couple of weeks from ordering to a usable building. Pent Haus (and their install team) is unbeatable. Thrilled with the result—highly recommend! 🌟🌟🌟🌟🌟

13 februari 2026
Review zonder uitnodiging
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Antwoord van Pent Haus

Hi Matthew,

Thank you very much for your detailed feedback and for the five-star rating. We are delighted to hear how well your new garden office has come together!

It is great to know that our online configurator helped streamline the design process and that the precision of our materials met your standards. We take a lot of pride in our pre-clad exterior system, so hearing that your building was weather-tight and secure from day one is excellent to hear.

We will certainly pass your kind words along to the installation team. They take great pride in maintaining a high standard of precision and efficiency, even in challenging weather conditions. Delivering a "house-extension" quality finish within such a short turnaround is exactly what we strive for, and we're so pleased you're happy with the result.

Thank you for choosing Pent Haus. We hope you thoroughly enjoy your new professional workspace!

Best regards,

The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

Very well built and stylish

Very well built and stylish. Keep in contact throughout from ordering to the build and afterwards.
John and Eden landscape done a fantastic from designing it and building it.
Would highly recommend them

25 september 2025
Review zonder uitnodiging
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Antwoord van Pent Haus

Hello Richard,

Thank you so much for this wonderful feedback! We are delighted to hear you found your new Pent Haus room "very well built and stylish."

We know that a project like this requires trust, so we especially appreciate you recognising our efforts to "keep in contact throughout from ordering to the build and afterwards." Ensuring clear, consistent communication is a top priority for our team.

We also want to echo your praise for our partners: Eden Landscape, who truly are fantastic, and we are proud to work alongside them. It’s their dedication that brings the design and build to life so beautifully.

Thank you for your strong recommendation—we wish you many happy years enjoying your space!

Warmly,

The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

Very pleased with my new Pent Haus…

Very pleased with my new Pent Haus garden room! the quality of the building is great and some nice bonuses over other SIP's panel providers such as the inclusion of proper floorboards compared to the OSB that some provide. The room is nice are warm, looks great and was more affordable than I expected. Would recommend.

1 november 2025
Review zonder uitnodiging
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Antwoord van Pent Haus

Hello Alex,

That's fantastic news! Thank you so much for taking the time to share such a thoughtful and generous review of your new Pent Haus garden room.

We're thrilled that you are pleased with the overall quality of the build. We especially appreciate you highlighting our decision to include proper floorboards instead of OSB—we believe those material upgrades make a substantial difference in the longevity and feel of the final product, and it's wonderful to know our customers notice the value in that detail.

Hearing that your room is nice and warm, looks great, and was more affordable than anticipated confirms that we are hitting all our key goals: design, comfort, and value.

We truly value your business and your strong recommendation to others. We hope you enjoy your beautiful, new space for many years to come!

Warmly,

The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

Garden Room experience

From the point of designing my garden room to the delivery of it Pent Haus have been fantastic. I had lots of questions and queries in the beginning and they answered all of them with honesty and good knowledge.
The quality of the garden room is great, the installation instructions were very informative and they even give you a free tape measure.
I would definitely recommend Pent Haus.

20 oktober 2025
Review zonder uitnodiging
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Antwoord van Pent Haus

Dear Kevin,

Thank you so much for taking the time to share your 5-star experience on Trustpilot!

We are absolutely delighted to hear that we were "fantastic" from the initial design phase right through to delivery. Our goal is to make the process as smooth and transparent as possible, and it means a lot that our team's honesty and good knowledge helped answer all your questions.

It's also wonderful to know you are happy with the quality of the garden room and found the installation instructions informative. And yes—we love including that tape measure! It’s the little things that help get your project started right.

Hearing that you would definitely recommend us is truly rewarding.
Thank you again for choosing Pent Haus!

Kind Regards,

The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

So far so good

So far so good! Get to receive the Pent Haus but communication from Tom has been excellent from start to finish. Coralie has also been very quick to respond with updated quotes. Looking forward to receiving the Pent Haus now and if it’s as good as the customer service so far, we will be in for a treat!

29 september 2025
Review zonder uitnodiging
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Antwoord van Pent Haus

Thank you so much for the fantastic 5-star review! We love hearing that things have gone well as we work toward your new Pent Haus delivery.

We are incredibly proud to read your feedback about our team. We'll be sure to pass on your kind words to Tom regarding his excellent communication from start to finish, and to Coralie for her quick and helpful responses on your updated quotes. Delivering brilliant customer service throughout the process is our top priority.

You mentioned that you're looking forward to receiving the Pent Haus, and we are just as excited for you! We are confident that the final product will be every bit as good as the service you've received so far.

Thanks again for trusting us with your garden room. We can't wait for you to see it!

Best regards,

The Pent Haus Team

Beoordeeld met 5 van de 5 sterren

Great company to deal with from start…

Great company to deal with from start to finish! So pleased with our room!

2 september 2025
Review zonder uitnodiging
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Antwoord van Pent Haus

Dear Braden,

Thank you so much for taking the time to share your experience and for the wonderful 5-star review.

We are truly delighted to hear that you found us a "Great company to deal with from start to finish"—that whole process is so important to us. Even better, we are absolutely thrilled that you are pleased with your garden room. That's exactly the outcome we work for.

We appreciate your business and hope you enjoy your newly finished space for many years to come!

Best regards,

The Pent Haus Team

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