Pepperfry Reviews 479

Product delivery was delayed. Then, after asking them to refund the money, they delivered a very poor quality item available for half the price, and one of the items was glass covers was broken. Wanted to return it. However, I did not see any option on the company website to return the item. Never again.

I ordered a product from pepperfry and the quality is really nice and it looks very sturdy.

Today we received the bed from Pepperfry and they delivered it on time. Assembly was done on time also.

I received the delivery of the my chair and the product is really nice. The studio team helped me with my order.

We made the mistake of giving them an order for our MODULAR WORK, and it turned out to be one of the worst decisions. If you plan to order from them, be prepared for stress, ignorance, and complete negligence.
Once they receive the payment, they completely stop caring about the customer. There is no responsibility, no follow-up, and no accountability.
Our work was ordered in October and is still unfinished. They gave us the deadline for 27 December 2025. It’s still unfinished.

The entire experience has been frustrating and highly unprofessional. I strongly advise others not to order from them.

My recent order from Pepperfry delivered a week back and the quality is amazing. The table is really sturdy.

Bought a pepperfry rhodium tv console after seeing pictures and high reviews on site.

On assembling it looks very cheap and tacky in real. They will not offer refund, return or exchange.

Beware of this company and avoid buying anything from their site without actually seeing it.

I recently got my wordrobe from perrperfry
. I am really amazed my the quality of it... It looks really goes well with my home aesthetic...also the delivery was fast with good packing..

I like the product delivered recently. The quality is very good

I've ordered multiple products from pepperfry. Their service is on time and my bed is really of good quality

Worst product 6 seater dining table ka base tuta hoa h na hi exchange kerte h aur na bana ker dete h don't buy worst product worst service worst staff waste of money eqtually I want to give zero star

Worst product they deliver. Have order sheesham no storage bed. It makes lot of noise. After 4months from the date of delivery they try to solve but was unable to solve the problem. I demanded return of the product and refund but no response

Just time pass no strength n accume of business planning just new comer has started firm without qualified employees. Third class logistics and not at all advisable for order of any product. If this way it continue to run company then in few years surely it will bankrupt or closed

I ordered a lamp from pepperfry I am really happy with the delivery process it was quick and safe also lamp looks really premium...

I got my order on Saturday I am really happy with the delivery time it was very quick also the sofa is very soft and cozy.. the quality is amazing too....

Amazing experience
Nice staff

I recently received my center table I really like the quality and sturdyness of it... It goes well with my hall aesthetics also the delivery was quick which is a good thing..

I have ordered many things from pepperfry.
The best and the fast service ever i will recommended to all my friends and family to purchase furniture and many more from pepperfry

PUBLIC NOTICE: PEPPERFRY SERVICE FAILURE - FORMAL ESCALATION
After exhausting all standard resolution channels, I am compelled to make this public. This is a documented account of systematic service failures by Pepperfry despite years of customer loyalty and significant investment.
CUSTOMER BACKGROUND: Long-standing Pepperfry customer with multiple high-value purchases over the years: bed, sofa, dining table, mattress, pillows. Currently furnishing new home with 6 additional items in cart (purchase now cancelled).
UNRESOLVED ISSUES:
ISSUE 1: Mattress Return Denied
Order SKU: 310605156-FU2215019-S-PM43443-78X60Product: May Original Orthopedic Memory Foam MattressIssue: Unsuitable for sleeping needs, return requested weeks agoStatus: UNRESOLVED - Basic consumer right to return deniedISSUE 2: Non-Delivery of Pillows
Same Order SKU as aboveIssue: 2 pillows never delivered despite paymentStatus: NO delivery date provided, NO explanation givenISSUE 3: Damaged Product Delivered
Reference: SE-180126-0024Order: 310658918-FM1744211-S-PM21175Product: King size bedIssue: Damaged plywood deliveredStatus: UnresolvedISSUE 4: Wrong Product + Customer Penalized for Company Error
Order SKU: 310629631-FN2163669-S-WH32517Product Ordered: Belita RHS Sectional Sofa (Greige)Product Delivered: Belita LHS Sectional SofaROOT CAUSE: Store clerk error during order placementPEPPERFRY RESPONSE: Refused to deliver correct product + PENALIZED CUSTOMER ₹5,000This is not a case of buyer's remorse or changed preference. This is documented error by Pepperfry staff, followed by refusal to rectify and financial penalty imposed on the customer.
VIOLATIONS OF CONSUMER RIGHTS:
Deficiency in service (Consumer Protection Act 2019)Unfair trade practiceBreach of contractDenial of basic return rightsFinancial penalty for company errorFORMAL DEMANDS (48-Hour Deadline):
Accept mattress return and process refund to walletDeliver pending pillows OR provide full refundDeliver correct RHS sofa as originally orderedWritten confirmation with specific timelinesACTIONS IF UNRESOLVED:
Within 7 days of deadline expiry:
✓ Formal complaint filed with National Consumer Disputes Redressal Commission✓ Legal proceedings initiated for breach of contract and unfair trade practices✓ Complaints lodged with e-commerce regulatory authorities✓ Detailed case documentation shared across all consumer platforms✓ Full account published on social media with order documentation
TO PEPPERFRY MANAGEMENT:
Years of loyalty and lakhs of investment should count for something. I was ready to make 6 additional purchases. Your systematic failures and refusal to honor basic consumer rights have destroyed that relationship entirely.
This is your final opportunity to resolve this professionally before formal legal and regulatory action begins.
Expected Response: Within 48 hours to registered email

PUBLIC NOTICE: PEPPERFRY SERVICE FAILURE - FORMAL ESCALATION

After exhausting all standard resolution channels, I am compelled to make this public. This is a documented account of systematic service failures by Pepperfry despite years of customer loyalty and significant investment.

CUSTOMER BACKGROUND: Long-standing Pepperfry customer with multiple high-value purchases over the years: bed, sofa, dining table, mattress, pillows. Currently furnishing new home with 6 additional items in cart (purchase now cancelled).

UNRESOLVED ISSUES:

ISSUE 1: Mattress Return Denied

Order SKU: 310605156-FU2215019-S-PM43443-78X60
Product: May Original Orthopedic Memory Foam Mattress
Issue: Unsuitable for sleeping needs, return requested weeks ago
Status: UNRESOLVED - Basic consumer right to return denied
ISSUE 2: Non-Delivery of Pillows

Same Order SKU as above
Issue: 2 pillows never delivered despite payment
Status: NO delivery date provided, NO explanation given
ISSUE 3: Damaged Product Delivered

Reference: SE-180126-0024
Order: 310658918-FM1744211-S-PM21175
Product: King size bed
Issue: Damaged plywood delivered
Status: Unresolved
ISSUE 4: Wrong Product + Customer Penalized for Company Error

Order SKU: 310629631-FN2163669-S-WH32517
Product Ordered: Belita RHS Sectional Sofa (Greige)
Product Delivered: Belita LHS Sectional Sofa
ROOT CAUSE: Store clerk error during order placement
PEPPERFRY RESPONSE: Refused to deliver correct product + PENALIZED CUSTOMER ₹5,000
This is not a case of buyer's remorse or changed preference. This is documented error by Pepperfry staff, followed by refusal to rectify and financial penalty imposed on the customer.

VIOLATIONS OF CONSUMER RIGHTS:

Deficiency in service (Consumer Protection Act 2019)
Unfair trade practice
Breach of contract
Denial of basic return rights
Financial penalty for company error
FORMAL DEMANDS (48-Hour Deadline):

Accept mattress return and process refund to wallet
Deliver pending pillows OR provide full refund
Deliver correct RHS sofa as originally ordered
Written confirmation with specific timelines
ACTIONS IF UNRESOLVED:

Within 7 days of deadline expiry:

✓ Formal complaint filed with National Consumer Disputes Redressal Commission
✓ Legal proceedings initiated for breach of contract and unfair trade practices
✓ Complaints lodged with e-commerce regulatory authorities
✓ Detailed case documentation shared across all consumer platforms
✓ Full account published on social media with order documentation

TO PEPPERFRY MANAGEMENT:

Years of loyalty and lakhs of investment should count for something. I was ready to make 6 additional purchases. Your systematic failures and refusal to honor basic consumer rights have destroyed that relationship entirely.

This is your final opportunity to resolve this professionally before formal legal and regulatory action begins.

Expected Response: Within 48 hours to registered email