Because most importantly I discovered more about myself on a much deeper level and I Im good. There is always room for improvement but I am a moralistic and fair person so I am proud of the woman Ive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I couldn't wait to get through it, because it mattered to me THAT much. Now I've moved PAST the download link page, alas, and don't know how to get back to THAT... very important to me. Today is ex... Toon meer
Bedrijf heeft geantwoord
Completely crooked company. Won't let you cancel your subscription until after the first 39.95 payment comes out. They send you an email link to cancel that doesn't work. Their listed phone... Toon meer
Bedrijf heeft geantwoord
Was looking for information on emotional maturity and your test came at the right moment--unexpected. Anxious to read the test results and any analysis. Thank you. jim
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Persolibrary.com is an online platform dedicated to helping individuals unlock personal and professional insights through self-assessment tools. Our interactive tests evaluate key behavioral traits, communication styles, and decision-making patterns to provide actionable guidance for career development, interpersonal relationships, and personal growth.
Contactgegevens
Verenigde Staten
- +18782852683
- support@persolibrary.com
- persolibrary.com
3,7
Gemiddeld
179 reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The questions were relatable
The questions were relatable, and it was a quick assessment. I really liked the way the results were emailed so fast.
18 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you so much — really glad the questions felt relatable and that your results came through quickly!
Les questions étaient claire
18 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Bonjour, merci beaucoup — ravis que les questions vous aient semblé claires !
To long to difficile
To long to difficile
To give a good answer
18 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for this feedback — we're sorry the length and difficulty made it harder to give the answers you wanted to. We'll pass this along to help make the experience smoother.
I was excited about taking the quiz
I was excited about taking the quiz, especially because it was though the AARP website. I paid the 98cents or $1 and next thing you know, they were trying to charge me $39.00 as well for a something that i thought was a one-time fee. Very shady company. Don't get caught up in the hype.
11 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for sharing this — we're sorry the plan wasn't clear going in.
The initial low-cost charge covers a short trial, and if it isn't cancelled before the trial ends, the plan continues automatically at the regular recurring rate, which is disclosed at checkout and in our Terms.
Cancelling is simple and can be done anytime at https://persolibrary.com/cancel-sub. If you'd like us to look at your specific account, reach out to us at https://persolibrary.com/contact-us.
Free shouldn’t mean pay at the end
Free shouldn’t mean pay at the end. Even if it is cheap, smh
18 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for the honest feedback — we understand the frustration if it wasn't clear there'd be a charge at the end. If you'd like to talk through the pricing, we're happy to help at https://persolibrary.com/contact-us.
Opened my mind to every day actions I…
Opened my mind to every day actions I never think twice about
17 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for sharing this — really glad it gave you a new perspective on the everyday!
Antwoord van Persolibrary
Hi, thank you — so glad you had a great experience!
Fine
It was good, but I haven't looked at my report yet so not sure if I feel it makes sense.
17 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for sharing this — glad the experience itself was good so far!
Your report is saved on your account dashboard, so logging in should let you see it whenever you're ready. Hope it resonates once you take a look.
Self reflection on my behavior
It let me reflect on different aspects of ADHD.
17 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for sharing this — really glad it gave you the space to reflect.
Very poor customer service
I am being charged and I provided a screenshot of that charge, the date and the associated transaction number. I was in contact with Ella and explained that I had tried to cancel on their website with all known emails that I use and non were recognized. I provided each of the emails. She would only say that the email that I wrote in with was not registered. She was unable or unwilling to acknowledge and assist with my request for assistance. I was ghosted after an several emails. My next step is to request a charge back from the bank
14 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hello, thank you for the detailed account, and we're sorry for the runaround.
We'd like to make sure this actually gets resolved — could you reach out to our team once more at support@mytraitprofile.com, referencing the transaction number and dates you have, and asking specifically for a person to review your case? Warm regards,
Purchased a one time offer for $1 and…
Purchased a one time offer for $1 and ended up being charged $39.99. They were not clear that there was going to be a monthly subscription fee, and were useless when I asked for a refund. You also have to email to cancel the subscription. Pathetic and greedy company
14 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hello, thank you for sharing this. We're sorry for the frustration around the charge.
This is generally the result of a trial period converting into a recurring membership if it isn't cancelled before it ends. You can cancel anytime, with no waiting period, at https://mytraitprofile.com/cancel-sub — no need to email in unless you'd prefer to. Warm regards,
Heartless scam
This is a complete scam, and they’ve robbed me of multiple $39.99 unauthorized charges over months. They tell you it’s a small charge of 1 or 2 bucks for results on a test, but buried VERY deep in their terms in service, they tell you.
I’ve sent so so SO many messages to customer support (which is what they suggest at their other website personality.co btw) to no avail. They usually tell me to sign in to cancel or refund but… I NEVER MADE AN ACCOUNT!
PLEASE avoid this, and I’m grateful to the review on here that suggested taking legal action and informing others because this is so wrong and they’ll find that out soon.
11 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, we're sorry to hear about this experience. An account is normally created automatically at the time of purchase, with the login details sent by email — it may be worth checking the inbox (including spam/promotions folders) tied to the card used for the original charge, as that's usually where those credentials land.
We'd like to get this properly resolved for you — please reach out to us at https://persolibrary.com/contact-us with your purchase details (approximate date, amount, etc.) so our team can locate the account and address the charges directly.
Zero if possible
Zero if possible. Do not sigh up with this company. Buried in the trial period is an automatic charge for the monthly charge. I’ve contacted customer service to no avail.
2 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, we're sorry to hear you haven't had a resolution yet, and we understand the frustration of reaching out without a response.
We'd like to make sure your case actually gets looked at — please reach out to us again at https://persolibrary.com/contact-us with your account email and any reference from your previous messages, and we'll make sure it's addressed.
Watch out for unauthorized charges
Watch out for unauthorized charges
9 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, we're sorry to hear this, and we'd like to look into what happened on your account.
Please reach out to us at https://persolibrary.com/contact-us with your account email and any details about the charge so our team can take a closer look.
Hidden $39 Monthly Charge
Falsely advertises $1.95 diagnostic tests, such as ADHD analysis. However, a recurring $39/mo subscription is buried in the T&C's and confirmation email. They have a cancellation link online that is non-functional (dead link), and you have to message their support email instead. They will not refund the monthly charge, even though it was a service you never consumed or consented to. Call your credit card company, get a new number, and tell them not to release your new number to PersoLibrary, TestLibrary, Aura Health LLC, Haur B.V., Ricardas Seirekis, or any of his affiliated companies. Report your experience to the FTC, BBB, and your local Secretary of State. Their actions are a violation of many state consumer laws and the federal Restore Online Shoppers' Confidence Act. FTC is currently suing companies with the same business practices (see FTC v. JustAnswers LLC). They don't know who to sue unless you alert them about your consumer experience.
2 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for the detailed feedback. We're sorry to hear about this experience, and we'd like to look into the specific charges and the trouble you had cancelling. Please reach out to us directly at https://persolibrary.com/contact-us with your account email so our team can review this properly.
Sneaky subscription and their main page…
Sneaky subscription and their main page requires you to enter an email. I tried all of my email addresses and it says "not found" for all. Great way to do sleazy fraud.
8 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, we're sorry for the trouble finding your account. The email needed on the cancellation page is the one used at checkout, which can sometimes be different from your usual inbox (for example, if a partner or family member's email was entered, or if it was auto-filled).
We'd like to help you track down the right one and get this sorted — please reach out to us at https://persolibrary.com/contact-us with any details you have about the purchase (approximate date, amount charged, or last 4 digits of the card used) so our team can locate your account and cancel it for you.
Whoever is giving this company 5 starts…
Whoever is giving this company 5 starts works for them. Complete scam that enrolls you in $40 monthly fee. Avoid and report!
4 september 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for sharing this — we're sorry to hear the subscription part of the plan wasn't clear to you. Plans are disclosed at checkout and in our Terms, and if a trial isn't cancelled before it ends, it continues automatically at the regular recurring rate.
Cancelling is meant to be simple and can be done anytime at https://persolibrary.com/cancel-sub. If you'd like us to look into your specific account or charges, please reach out to us at https://persolibrary.com/contact-us.
Do not sign up for this
Do not sign up for this - I tried to do a career test and paid ~$2.00. I didn't know that I was automatically enrolled in a subscription. From the time I realized I was enrolled in a subscription, I canceled immediately (1 week after) and never even accessed the website for my subscription, and their team wouldn't give me a full refund, which was ridiculous! Definitely a scam!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for taking the time to share this — we're sorry to hear the subscription part of the plan wasn't clear to you. The trial is designed to give short-term access to the career test and report, and if it isn't cancelled before the trial period ends, it continues automatically as a recurring membership — this is outlined in our Terms and Subscription Policy at checkout.
Cancelling is meant to be simple and can be done anytime at https://persolibrary.com/cancel-sub. We understand it's frustrating when that isn't top of mind going in, and we appreciate you sharing your experience with us.
Beware!
The $2 test was fine. The results actually resonated. But they keep trying to charge me $40 over and over again. This is incredibly deceitful. Beware...they will keep charging you.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, we're really glad the test itself resonated with you — thank you for sharing that. We're sorry about the repeated charge attempts, though, and understand why that would be concerning.
If a payment doesn't go through, our system can retry it a few times to keep a membership active, which may be what you're seeing — but we'd like to look into your account specifically to make sure everything is set up the way you want, including cancelling the plan if that's your preference.
Could you reach out to us at https://persolibrary.com/contact-us with your account email? We'll get this sorted for you.
Terrible support
UPDATE: After further complaining i was finally given my full refund.
Original post:I paid for the 2 dollar report, however they failed to make it known I wasnt receiving a one time report and in fact I signed up for a subscription which was very well hidden.
I never even logged back in after my one time report I requested. They went and charged me $40. When I emailed in, I was met with condensing email message back telling me that I should have known better.
I was a first time user. I never visited the site before. And the refuse to give my money back even though I never used their services besides the ONE time. So I was charged $42 just to see my one paper that they advertised as a $2 charge.
Absolutely would never use this site as they literally live to deceive people.
They want trust pilot reviews so bad well they got one.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Persolibrary
Hi, thank you for the update — we're glad to hear this was resolved. We're sorry the subscription terms weren't clear from the start, and sorry too if any part of your interaction with our team came across as dismissive — that's not the tone we want in any of our replies.
We appreciate you sticking with it until it was sorted, and if there's ever anything else you need, our team is reachable at https://persolibrary.com/contact-us.
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