Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Toon meer
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Lees wat reviewers zeggen
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Toon meer
Bedrijf heeft geantwoord
These Alarms should be free to anyone who has lived, worked and paid National Insurance for most of their working Live. My Friend in Scotland got hers free from the national Health, my Children are pa... Toon meer
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contactgegevens
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Verenigd Koninkrijk
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Uitstekend
245 reviews
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I have had an alarm for some time
I have had an alarm for some time. I've had about about 3 calls on it. Every one has been answered virtually immediately and action taken straight away and dealing with extremely pleasant and knowledgeable operators. Happy bunny
5 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi George,
We are so pleased to hear about your positive experiences with our alarm service and the prompt, helpful assistance you've received from our team. We truly appreciate you sharing your feedback!
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi Mary,
We are so glad to hear that you had such a positive experience with our service. Your kind words mean a lot to us!
Kind regards
Hilary
I checked various websites to see what…
I checked various websites to see what was available. I found that this alarm was exactly what was the alarm that suited my needs. Plus it now gives me confidence now that I am finding walking and standing difficult and unsteady. Easy to set up and makes me feel more safe and secure
14 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi James,
We're so glad to hear our alarm provides you with confidence and a sense of security, especially as you navigate new challenges with walking and standing. We appreciate you sharing your positive experience and finding our product easy to set up. Thank you for your kind words!
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so happy to hear our alarm provides you with reassurance. Thank you for sharing your positive feedback with us!
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi Pam,
Thank you for sharing your feedback about our helpful Customer Service team. We really appreciate it.
Kind regards,
Hilary
The personal alarm appears to be satisfactory…
The personal alarm appears to be working well even though I have not yet needed to press the alarm. My only complaint is that I seem to be forever charging it up, although I do accept that I get almost daily texts/emails warning me that the charge is down to 20%/10%. I assume this is due to the fact that the alarm is permanently connected to the GPS system
3 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Tony,
We appreciate your feedback and are glad to hear the alarm is working well for you. We understand your concern about the frequent charging notifications. The continuous GPS connection does contribute to battery usage, if you have any further concerns, please feel free to contact our Customer Service team on 0800 0121321.
Kind regards,
Hilary
A very prompt reply
A very prompt reply to my alarm going off late at night gave me great confidence in the system. The responder was both courteous and efficient, despite the alarm being a
mistake and entirely my fault.
2 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Mike,
We're glad to hear our prompt response to your alarm provided confidence in our system. We appreciate you acknowledging our team's courtesy and efficiency, even when the alarm was unintentional.
Kind regards,
Hilary
A system with clear instructions to set up.
As an 80 year old, I found that the system was fairly staightforward to set up and on the two occasions that the alarm has been set off, the response was swift and clear.
3 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear that our system was straightforward to set up for you. We truly appreciate your positive feedback regarding the swift and clear response you experienced. Thank you for sharing your experience with us!
Kind regards,
Hilary
Staff
Everyone is so polite whenever my alarm goes off. I'm still getting used to it. I find it hard to cancel it, but on this occasion the helpfull lady said to hold the button until it says Cancelled. Sorry I forgot the ladies name.
1 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Sandra,
We appreciate you taking the time to share your experience. We are happy to hear our team was polite and helpful in guiding you through the alarm cancellation process. We understand that new systems can take some getting used to, and we are always here to assist.
Kind regards,
Hilary
They are very good and saves lives they…
They are very good and saves lives they are worth the money you pay for
3 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Joanne,
We're so glad to hear our efforts are making a positive impact and are valued. Thank you for your kind words!
Kind regards,
Hilary
My main reason for getting in an alarm…
My main reason for getting in an alarm is that I visit a small workshop I own in the heart of t,he country. If I had a bad fall I could be isolated for a considerable period of time. My contacts all know where it is situated and could quickly summon help..
2 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi John,
We are truly glad to hear that our alarm provides you with such a crucial sense of security, especially given the isolated location of your workshop. Knowing that help can be summoned quickly in an emergency is incredibly important, and we are pleased our product contributes to your peace of mind. Thank you for sharing your positive experience with us.
Kind regards,
Hilary
Very kind and helpful staff
Very kind and helpful staff, and well presented products with clear instructions.
14 mei 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Nicholas,
We are so happy to hear that our team was helpful and that our products were well-presented with clear instructions. Thank you for your kind words!
Kind regards,
Hilary
Several times my alarm has gone off in…
Several times my alarm has gone off in error.
Until I learnt to cancel if I was always answered with kindness & understanding.
5 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Sue,
We appreciate you sharing your experience with us. We're glad to hear that our team was able to assist you.
Kind regards,
Hilary
Excellent service so far
Excellent service so far. My mother used her alarm following a fall and the matter was dealt with in a calm, friendly yet professional manner.
5 april 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Lynne,
We're truly happy to hear our service provided such calm, friendly, and professional assistance during your mother's fall. We appreciate your kind words.
Kind regards,
Hilary
Excellent backup service and works really well
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive.
Delighted with it though!The whole process is simple - with support if needed. The remote pendant is very sensitive - can go off if dropped for instance. Control staff very fast and very understanding. Worth every penny!
2 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Alan,
We're so glad to hear our personal alarm has provided such reassurance and proven to be a worthwhile investment for you. It's wonderful to know that our support and the responsiveness of our control staff have made a positive difference.
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi Pauline,
We're so glad to hear our product gives you confidence when you go out. We truly appreciate your positive feedback!
Kind regards,
Hilary
Satisfied user
Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with.
My only concern is that I find it quite difficult to hear you talking but realise if I give an account of what has happened the situation is dealt with effectively.
14 april 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We appreciate your feedback and are glad our team responded quickly and effectively during your emergencies. Your input is invaluable as we strive to enhance our service for everyone.
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi,
We are so happy to hear you had a lovely experience with our team. Thank you for your kind words!
Kind regards,
Hilary
All set up on receipt
All set up on receipt, so easy to monitor and so assuring. Very helpful staff and fast response. Very happy with the watch and service
25 mei 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear you're happy with the watch and our service! It's wonderful that the setup was easy and our team was helpful. We appreciate your positive feedback!
Kind regards,
Hilary
Very good service excellent assistant…
Very good service excellent assistant who help through the purchase
2 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Bernard,
We're happy to hear our assistant provided excellent service during your purchase. Thank you for your kind words!
Kind regards,
Hilary
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