Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Toon meer
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Lees wat reviewers zeggen
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Toon meer
Bedrijf heeft geantwoord
These Alarms should be free to anyone who has lived, worked and paid National Insurance for most of their working Live. My Friend in Scotland got hers free from the national Health, my Children are pa... Toon meer
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contactgegevens
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Verenigd Koninkrijk
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Uitstekend
245 reviews
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I have set off the alarm accidentally…
I have set off the alarm accidentally twice, he call was answered quickly and I was addressed by my name. I could also hear what was being said to me in spite of the fact I was NOT wearing hearing aids. I did not require help so the matter was soon resolved, but what it did do was increase my confidence in the service even more!
6 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear about your positive experience with our alarm service, even during an accidental trigger! It's wonderful that our team responded quickly and that the audio clarity met your needs. We appreciate you sharing how this increased your confidence in us.
Kind regards,
Hilary
The staff are great.always polite
Makes me feel safe even when I accidentally touch my button so polite and always understood xxx
19 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Angela,
We're so happy to hear that you feel safe and understood, even with accidental button touches. Your peace of mind is very important to us.
Kind regards,
Hilary
Great,,fast delivery and easy set up,,
23 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi David
We're so happy to hear that our fast delivery and easy setup met your expectations. We appreciate your positive feedback!
Kind regards,
Hilary
Confidence. …
I find the personal alarm a great comfort now I am alone. Also I get a lot of comments about my ‘smart’ pendant.
6 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Jennifer,
We're so happy to hear our alarm provides comfort and that you appreciate its design. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
Poor battery power
I've found the battery to be very annoying as it doesn't last very long and I have to keep charging it up however when I need it the response is very good what's annoying is i have to charge it before I can use it which is very inconvenient and delays me by several hours sometimes, as a medical device this isn't very good at the most it might last 12 hours or if I go out and about a lot less maybe eight hours this needs to be sorted,
6 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Kris,
Thank you for taking the time to share your experience with us. If you are finding you need to charge your watch more option within a 24 hour period I would recommend calling our Customer Service team on 0800 0121321 so we can raise your concerns with our technical support team.
We look forward to hearing from you.
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi Nicola,
We're so happy to hear that you found our service to be quick, efficient, and easy to set up. We appreciate your kind words!
Kind regards,
Hilary
My personal alarm
I am very satisfied with the deal I received. Communicating with the team enabled me to get the personal alarm that suited me. I would highly recommend the service.
6 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Teresa,
We are so pleased to hear that our team was able to assist you in finding the perfect personal alarm. We truly appreciate your recommendation of our service.
Kind regards,
Hilary
Wonderful service.
Helpful, efficient service from the beginning. Fast response when pressing the alarm…fortunately only to test so far & accidentally knocked alarm on a couple of occasions! Advisors always very pleasant.
Wonderful service all round, would certainly recommend!
24 maart 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Julia,
We are so pleased to hear about your positive experience with our service, especially the quick response times. It's wonderful to know our advisors have been pleasant and helpful. Thank you for your kind words and recommendation!
Kind regards,
Hilary
Speed of response
When I had a fall recently the response from my alarm was first rate , my family were alerted and although I didn’t need outside help at that time if I did it would have been here ASP . I can’t praise it highly enough , I feel safe .
10 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Margaret,
We are so glad to hear our alarm system provided such a prompt and reassuring response during your recent fall. Knowing you feel safe is incredibly important to us, and we appreciate you sharing your positive experience.
Kind regards,
Hilary
I couldn’t live without it
I couldn’t live without it. It makes me feel safe when I am walking in the garden and indoors .Plus my Family know I am wareing it and know if I have an accident they will know quickly.
6 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so happy to hear our product provides you with such a strong sense of security, both indoors and out. Knowing your family is reassured brings us great satisfaction. Thank you for sharing your positive experience!
Kind regards,
Hilary
Happy !!
Because i had no other option but to change my care link due to council now not doing it !
11 mei 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Vivki,
We appreciate you sharing your experience with us and glad we were able to support you in your change.
Kind regards,
Hilary
Very easy to setup
21 mei 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Una,
Thank you for your kind feedback.
Kind regards,
Hilary
I have had my personal alarm for only a…
I have had my personal alarm for only a few weeks and so far everything has worked perfectly.No problems at all.
6 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Mary,
We are so glad to hear that your personal alarm has been working perfectly for you! We appreciate your positive feedback.
Kind regards,
Hilary
Has been a very positive and essential…
Has been a very positive and essential service on many occasions and will continue to do so.
2 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Sheila,
We're so glad to hear our service has been consistently positive and essential for you. We appreciate your kind words!
Kind regards,
Hilary
Excellent in every way
Excellent in every way, every thing stated over the phone and in the literature has been delivered. Great value for money.
2 maart 2026
Antwoord van Personal Alarms from Age UK Trading
Hi David,
We're so happy to hear that we delivered on our promises and provided great value. Thank you for your wonderful feedback!
Kind regards,
Hilary
Request for review sent to wrong person email-poor managment of personal detailsou have sent the request for a review…
You have sent the request for a review to a totally different customer. The names do not match. Surely this is a breach under GDPR guidelines.
Very poor service in relation to managing personal data
4 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Pauline,
We're truly happy to hear you had such a positive experience with us. Thank you for your wonderful feedback!
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi,
Thank you for your kind review, we very much appreciate it.
Kind regards,
Hilary
keeping safe…
it gives me piece of mind ,i have only had to contact them once , which was dealt with quickly
29 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear we provide you with peace of mind and that our team was able to assist you quickly when you needed us.
Kind regards,
Hilary
Very helpful staff and efficient and…
Very helpful staff and efficient and get the right help when required
5 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Margaret,
We're so happy to hear our team provided such helpful and efficient service. We appreciate your kind words!
Kind regards,
Hilary
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