Petal & Pup Reviews 

I was concerned that my shipping hadn’t updated for a number of days for an item I needed for an upcoming event. I contacted the team through the chat function on the site and asked for response through email.

Within an hour of placing my query, I was contacted by the lovely Ella who gave me an update on my parcel and an approximate arrival date (thankfully before my event).

Ella was knowledgeable, polite, and speedy with her response, reliving some of my stress and making the experience of buying from Petal & Pup delightful.

Thanks for being a wonderful human Ella, keep up the good work ⭐️⭐️⭐️⭐️⭐️

I wrote in to P&P's customer service to see about a size recommendation since I was not sure which size would fit me best. They wrote back super quick with very helpful information and answered my many questions! I'm now eagerly awaiting my dress and can't wait to wear it! :)

Thank you for organising from your end ….much appreciated !!
As I have worked in customer service for many years….understandably I pick up on both good and bad customer service

Initially I was getting very frustrated but you’ve turned the situation around completely with a ‘Can do attitude’ please forward my thanks onto your superior for giving exemplary service to me…if you are the supervisor ….you are a good example to your employees!!!

Returns process was super easy. Ordered, received, sent back, received, re-ordered & received all in a matter of 3 business days! Unbelievable!

My dress is so dam cute too! Bring on the races this weekend

I had ordered a dress that was supposed to arrive prior to an occasion I need it for. After receiving the shipping information, I realized that I would not receive the dress in time. I quickly ordered another dress (with express shipping), and emailed Petal and Pup to see if I could get a refund on the original shipping. Natalie was truly so kind responded promptly to my email. Her wonderful customer service is why I will continue to shop at Petal and Pup in the future! Thank you to Natalie for your kindness, and great customer service!

First of all, Petal & Pup has a super user-friendly website for all of your online shopping needs or even just for browsing! I could spend hours looking through all of the beautiful clothing they have to offer and in fact, I have! I ordered the Lucas Dress and it's safe to say I wasn't disappointed. It is the most beautiful and flattering dress I have ever owned and I am obsessed. The quality, sizing and material were all perfect and I am so pleased! Not to mention, they have the speediest delivery. I ordered my dress on a Sunday and 2 days later it was at my door! Petal & Pup is absolutely amazing, I will be back! 🥰

Best customer service ever!! Indi is an angel and has represented her company beautifully. Will definitely come back and purchase from Petal and Pup again (once my post partum body knows what it’s doing with sizes 😄).

At first I was frustrated with shipping (not Petal & Pup) and after receiving a notification from Shop that my package had been delivered 2 weeks later, I was hopeful. But it had been returned to sender (forwarding address issues with US postal service). Petal & Pup did not argue or ask a million questions, they issued a refund right away with a prompt follow up email. Great experience compared to many other online stores. Looking forward to making another purchase and not having issues with the postal service!

Thanks so much Petal and Pup!

I received my bridesmaids dresses today! So prompt and efficient considering my dressmaker fell through and the wedding is next week!!

Can’t wait to see the gals in their dresses.

Leisure xx

Before I buy on-line for anything, I always check the returns/refunds/store credit policy of the company.
In this case I was fully aware that Petal & Pup do not usually refund.
I contacted P&P before placing an order explaining why I might need to have a refund if the dress were unsuitable. The ever helpful Shoshana understood my situation and provided me with a link should I need to return for refund. I'm delighted that the dress was everything I hoped for and that there was no need to request a refund, however, knowing that Shoshana had made provision for refund if needed made this an anxiety-free transaction ensuring that I will continue to purchase from P&P. I could not rate Shoshana's customer service anything less than a 10+. She is a great representative for Petal and Pup.
Steph S.

don't buy from this company. there are plenty of online companies that don't charge for shipping and return for an item. i paid $101 for an item but only recieve $82 back for the return. the dress looked and felt like a thick curtain.

Incredible customer service. I needed to cancel part of my order and was contacted within 24hrs, with a refund and new order confirmation.

Sonia was so fast to respond to my email and action my request. They are fantastic to deal with, easy to order and super fast at posting

Great customer service and good products!

Ordered and promptly returned two dresses to try for a wedding. They were ok but didn’t work. They have had my items over a months now and no return despite trying to contact them. Will not be ordering again.

I have only had the best experience with this store. I was unfortunate enough to buy some clothes that didn’t fit when I didn’t realise they had a no refunds policy. It was a large order but there was nothing else I wanted to exchange the items for. The lady who I emailed ended up refunding my order and being so lovely and understanding. They still have a human approach and understand that this is the way to keep customers. I have ordered more since then and always have a positive experience. Highly recommend!

Indi was the best service rep I’ve ever worked with! She replied very quickly and was extremely helpful & kind. Thank you!!

I needed to return an item, when I sent off my request Jess and Ella assisted me and I just wanted to say how amazing the customer service was, they look after you from start to finish. Customer service is 10/10 thank you Ella and Jess!!!!

Excellent customer service, quick reply’s and they make you feel like an important customer!

An absolute amazing business! Their customer service is incredible, especially Indi who responded so promptly to my emails and assisted me so well! Will definitely be buying from this lovely business again! x