PetStay  Reviews 

2.144
•
TrustScore 5 uit 5

5,0

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Beoordeeld met 5 van de 5 sterren

One phone call and Ian introduced me to the wonderful Tracey who looked after our 6 month old Cockerpoo (with separation anxiety) for a couple of weeks so we could go and visit our daughter. She was l... Toon meer

Beoordeeld met 5 van de 5 sterren

Chris looked after our boy Hugo as we were getting married abroad. He was brilliant, Hugo got quite poorly a few weeks before our wedding with his leg and we were worried Chris may not want the respo... Toon meer

Beoordeeld met 5 van de 5 sterren

Claire and her team of dog carers always do everything possible to ensure our dogs are happy and comfortable in their holiday homes. The process is thorough, ensuring each dog is placed in an appropri... Toon meer

Beoordeeld met 5 van de 5 sterren

Another hassle free booking with PetStay. Trust worthy pet sitters and Jeanette is amazing! She treats my nervous chihuahua Meg like shes her own with plenty of cuddles & kisses. Thank you again for m... Toon meer

Bedrijfsgegevens

  1. Dierenpension
  2. ook in
  3. Dierenopvang

Geschreven door het bedrijf

Established in 2005, we provide a home-from-home dog boarding service where no dogs from different households are mixed, and you get to meet your carer before your dog/s stay. Our booking process enables us to select the perfect carer for your dog, giving you complete peace of mind when you are on holiday. You can rest assured that your dog’s routines will be followed, and they will be given all of the love and attention they would receive at home. With over 17 years of experience offering a pet sitting service and with many loving dog carers, the company delivers a professional and exclusive service to dog owners. The service is designed to cover all aspects of dog care, helping clients to have complete peace of mind when they go on holiday. The company head office is based in East Yorkshire and began franchising PetStay in 2012 and now has over 30 franchise areas and are spreading over the whole of the UK.


Contactgegevens

5,0

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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5,0

Alle reviews

(2.144)

340 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Home away from home

This was the first time that our 2 year old Labrador Betty has stayed with anyone outside of family and it was the longest she has been without us, so I was initially nervous about leaving her. I needn’t have been worried, from our first meeting with Victoria and Simon we were put at ease and could quickly see that Betty would be well looked after and their house feel like home for her stay. Contact over Wattsapp prior to her stay was quick and easy and Victoria listened carefully to us about Betty’s routines and little ‘quirks’. It was lovely to get regular updates, photos and videos whilst we were away, Betty was happy, settled and part of the family with Victoria and Simon. I thought Betty would be mad at us for leaving her but how quickly and easy she settled back home when we picked her up is a testament to how happy and settled she was with Victoria and Simon, it was definitely home away from home! A massive thankyou to Victoria and Simon for making Betty (and us) feel so welcome. We will be back 😊

26 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service and fabulous care

Ruth pulled out all the stops to have Scooby looked after at the very last minute for us. She was absolutely wonderful and came up with several options to help us out. Steph and her family looked after Scooby so well, he had plenty of play & cuddles and was taken on great walks. Great care was taken especially in the heat. Thank you so much for all your amazing help! This is the second time I have used Pet Stay and I would highly recommend.

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have boarded Freddie’s with both…Alison and Annette and Ian Hudson

I have boarded Freddie’s with both Alison and with Annette and Ian Hudson I can’t praise them enough. What a treat to go on holiday knowing hat my dog will receive the very best of care. On one trip Freddie had an ear infection and Annette was in constant contact with me and Sophia helped to and he was taken to the vets and his meds all sorted for me. These people are not just paid boarders, they really care for your pets as though they are their own. In fact I think Freddie thinks Ian is his new best friend and he follows him everywhere. I would not hesitate to recommend Pet Stay. They are efficient, reliable and most of all kind.

7 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Using petstay was easy and Tracy was…

Using petstay was easy and Tracy was fantastic the dogs were very well looked after and looked right at home. All I'd say is the admin fee is very steep compared to what the carer receives.

27 juli 2026
Review zonder uitnodiging
Logo PetStay

Antwoord van PetStay

Thank you so much for your lovely review! We’re delighted to hear that your dogs were so well looked after by Tracy and that they felt right at home.

Just to clarify, the fee is an arrangement fee rather than an admin fee. This covers the whole booking process, from your initial enquiry and finding the right carer through to making sure everything runs smoothly during your stay.

It also provides reassurance that if, for any reason, something happens to your chosen carer and they can no longer look after your dog, I will do my very best to find another suitable carer and help resolve the situation so you’re not left without care.

We really appreciate your feedback and are so pleased you had such a positive experience with Tracy. Thank you again for choosing us!

Beoordeeld met 5 van de 5 sterren

To Hilda love Missy.

Hi Hilda. Thank you for having me to stay this week. I had a really lovely time and it’s always special to be with you. I hope I was a good girl and that we can have more fun in September when we are spending more Cosy time together. See you soon. Missy. Xxx. Thank you Hilda for looking after her so well as you always do. Love Anne. X

6 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This was the first year we used Petstay…

This was the first year we used Petstay for our dog Bella (and it won't be the last) Bella loved staying with Andrien, we were sent photos and videos of her having a fab time, which made are hoilday better as we were not worrying.
The service Petstay provide is brilliant, we cannot fault it at all.
The little touches of having photos and videos sent to families is brilliant too.
Would recommend to anybody considering Petstay.
I'm sure Bella is looking forward to going back next year too!

25 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beau

Beau spent the week at Giovanni and Stuart’s house and i can say he had the best time. I loved the daily videos of beaus adventures and was made to feel at ease on my holiday knowing Beau was in such good hands.

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Treated like family

Our 1 year old collie had his second stay with Jenny and Mark and it was clear that he loved them! From the second we arrived, he was pawing at the door to be let in, then he greeted Jenny as though she was his best friend! We had frequent updates with photos and when we collected him, he'd obviously been cared for as though he was a member of the family. We'll definitely be using Petstay again in the future.

5 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bobby and Hettie on holiday…

Bobby and Hettie had an enjoyable stay with Daphne. They went on some lovely walks and came home thoroughly worn out. Daphne kept us updated to let us know how they were getting on.

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time Away from Home!

It was the first time we have ever left our 6 year old labradoodle Alfie with anyone! He stayed with Chris and we couldn’t have asked for better. 👍
Even though Alfie is big, he is nervous and reactive to other dogs but Chris reassured us that he would be fine .. and he was … lots of walks, attention, chilling on the sofa and feeling at home.
We checked in most days and could holiday knowing Alfie was happy and safe! 🐾 Chris sent us photos of Alfie having his own little ‘holiday’ …
We will definitely ask Chris to have Alfie again and can totally recommend Petstay! 💙

29 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recommend pet stay

Our puppy Darla stayed with Jacqui and Ray for 5 days, I was kept updated throughout by Jacqui with photos and updates. Darla enjoyed her stay and would definitely recommend Jacqui and Ray to any pet owners looking for someone to look after their puppy/dog.

3 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent care

Ruby our Cockapoo had a weekend stay with Jackie Gahan Friday to Sunday. Jackie was knowledgable and helped Ruby to settle. Jackie followed Ruby’s routines.
Ruby received excellent care and had all her needs met. Thank you

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Toto's Holiday

Mike and Denise looked after our dog (Toto) who is a golden retriever, for two weeks.

The introduction, drop-off, and pick-up were all super friendly, which made everything easy right from the start.
Toto got to go on varied and interesting walks, including trips to the newspaper shop and cafes. The area around the house has access to wooded trails which Toto loves.
We enjoyed getting regular photo updates of Toto's holiday, which completely reassured us that our dog was having a great time.
It was obvious that the Mike and Denise genuinely enjoyed looking after Toto, and they took brilliant care of him.
Highly recommended.

28 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Woody spent 2 weeks with Jenny and Mark…

Woody spent 2 weeks with Jenny and Mark from PetStay and had a wonderful time. Jenny kept us updated with daily photos and videos and was more than happy to maintain the quirky routine we have for Woody. I couldn’t recommend them enough. We have rebooked already !

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dexter was very happy staying with Ann…

Dexter was very happy staying with Ann in Breaston, Derbyshire. Really local which is excellent as the area is familiar with him . Met Ann the day before his stay and he was comfortable from the start . She kept us up to date with how our boy was doing . Professional and caring . Wouldn't hesitate in recommending and leaving him again . Real home from home .

31 juli 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Booking fee is per day, not per booking.

The dogbsitter is wonderful, reliable and always welcoming but the booking fee of £14 PER DAY is excessive and although I have used this service previously I won’t use them again. With bookings for other services one usually only pays for the total booking, not per day. But I will investigate this. The star rating is a reflection of the cost of the service, not the company.

16 juni 2026
Review zonder uitnodiging
Logo PetStay

Antwoord van PetStay

Thank you for your review and for your kind comments about your PetStay carer. We're delighted to hear you found them wonderful, reliable, and welcoming.

We're naturally disappointed by the 2-star rating, particularly as you mention that it reflects the cost rather than the service you received. We were pleased to be able to help arrange your booking at short notice, and we're glad your dog once again enjoyed a stay with a carer you know and trust.

Our daily arrangement fee covers much more than simply making the booking. It includes ongoing support before and during your dog's stay, insurance while your dog is boarding, and the administration involved in providing a fully licensed and professional home boarding service, giving owners complete peace of mind.

We appreciate your feedback regarding our pricing and thank you for taking the time to share your thoughts.

Beoordeeld met 5 van de 5 sterren

Great service

This is the 2nd time Kate has looked after our Wauzer and another great exoerience. Early drop-off was not a problem and updates with photos on how Mollly was doing were messaged during her visit. Will definitley be using her again.

24 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We would like to give a big thank you to Bob and Mheow

We would like to give a big thank you to Bob and mheow, who went above and beyond to make Teddy welcome in their home whilst we were away on holiday, he was so relaxed and settled very well.

We would definitely be re booking next year and 100% recommend PetStay for anyone looking for home from home boarding.

Thankyou!!

28 juli 2026
Review zonder uitnodiging

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