Petwell.co.uk Reviews 

Antwoord van Petwell.co.uk

27 mrt 2026

Hello,

Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be to feel disappointed with both the delivery costs and the discount not applying as expected.

We’d really like to look into this further for you and make things right. Please contact our customer care team at sales@pet-supermarket.co.uk
or call us on 020 8089 3880, and we’ll be happy to investigate and assist.

We appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.

Kind regards,
Nicole
Petwell

Antwoord van Petwell.co.uk

17 mrt 2026

Hello Zoe,

Thank you for taking the time to share your feedback.

I am very sorry to hear about your experience and completely understand how disappointing this must have been, particularly after being advised that your order was on its way.

Following investigation, it was confirmed that your parcel was unfortunately lost in transit with the courier. Given the length of time that had already passed, we made the decision to process a full refund as the quickest resolution, as we did not want to cause you any further delay.

I appreciate that this may not have been the outcome you were expecting, and I sincerely apologise for any frustration or inconvenience caused.

Please be assured that your feedback is important to us and will be taken on board as we continue to review and improve our service.

Kind regards,
Natasha,
Petwell.

Antwoord van Petwell.co.uk

16 mrt 2026

Hello Scott,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially after the replacement order also arrived with incorrect items. While we do our best to ensure orders are packed correctly, we sincerely apologise that this was not the case on this occasion.

Please be assured that situations like this are taken very seriously and we will ensure your feedback is passed on to the relevant teams so this can be investigated and improvements made where necessary.

If you haven’t already, please contact our Customer Care team so we can review this further and work towards a resolution for you. You can reach us at customer.service@petwell.co.uk
or call us on 020 8089 3883.

Once again, please accept our sincere apologies for the inconvenience and disappointment caused.

Warm Regards,
Natasha,
Petwell.

Antwoord van Petwell.co.uk

11 mrt 2026

Hello,

Thank you for your feedback. We’re very sorry to hear about your experience with the courier and understand how frustrating delivery issues can be. While the courier service is managed by a third party, we completely appreciate that it still impacts your overall experience with us.

Please be assured that we regularly review our courier partners and the service they provide and feedback such as yours is very important in helping us identify where improvements are needed.

Thank you for taking the time to share your experience, and we hope we can provide you with a smoother service in the future.

Warm Regards,
Natasha,
Petwell.

Antwoord van Petwell.co.uk

27 feb 2026

Hi Kim,

We’re very sorry to hear that your repeat orders have not been delivered on the scheduled dates. We completely understand how frustrating this must be.

After reviewing this, it appears the delays were due to insufficient stock. We are actively working closely with our suppliers to improve stock availability and prevent this from happening in the future.

Thank you for your feedback and patience.

Warm regards,
Ellie