Phantomjewels Reviews 

I have been a customer for well over 3 years and I am never disappointed. I had such a lovely experience with Phantom Jewels! The jewellery is absolutely beautiful, elegant, and feels really high quality. I was very impressed with the attention to detail and how stunning the piece looked in person.

The customer service was also excellent—friendly, professional, and very helpful throughout. Everything arrived beautifully presented, which made the whole experience even more special.

I’m genuinely so happy with my purchase and would highly recommend Phantom Jewels to anyone looking for gorgeous, high-quality jewellery. I’ll definitely be purchasing from them again! ✨💎

Lovely bundle - fantastic gift and great quality can't wait to purchase my second.

I'd give less than 1 star if I could, never dealt with such a garbage scam company before.
They've got a 10 day email return policy, I emailed them the day I received the goods because it was Shein level quality and they've ignored email chases, Instagram DMs and comments - all the while continuing to post.
What a business failure. Please avoid!

Absolutely love phantom jewels. I’ve bought from them many a times and every time the jewels are stunning 🤩 the prices are also amazing for the quality of the pieces. Fully recommend

Absolutely love this company. Every piece I receive is beautifully wrapped and ever piece is simply gorgeous. My favourite jewellery website 😍

There is not one piece of jewellery that has not been stunning! The quality is second to none, I feel amazing in everything! You will not be disappointed, run dont walk!

Would give zero if i could. As per my review in June still no reply regarding a faulty ring. i thought i would try again and give them another try but no they totally ignore all communication. Really sad as lovely jewelery.

Shocking customer service. I had ordered a ring for my partner which arrived but I ordered the wrong size. I contacted via email regarding an exchange for the correct size only to be ignored for 10 days size the request of my order number pushing me over the required time for an exchange which they will not honour.

Do not use this company.

This company is very friendly an helpful there jewellery is very beautiful high quality very fast delivery i would 💯 remend this company to anyone after beautiful high quality jewellery

I was so happy when I received my mystery bundle but quickly realised although one ring fitted one other did not it was a struggle to get a reply but eventually I agreed to pay to send the ring back and it was replaced by another again that I loved but after one wear a stone fell out. Tried multiple times to contact the company on different channels and now being totally ignored.

I have been following and ordering off of this company over the past few years and it's lovely to see the business grow bigger. They are such an affordable brand offering many different jewellery styles and I have never been disappointed when ordering! They genuinely look much more expensive and are great quality. I always recommend Phantom Jewels to family and friends.

This jewellery shop is the best. Such great quality and unique items. I love their TikTok lives and the mystery bundles. If you buy a mystery box, They’re very happy for you to send them a photo if you’ve bought from them before so you don’t get any duplicates. And if you have any issues they deal with them promptly. I would highly recommend phantom jewels!

Absolutely horrendous business ! My necklace broke almost immediately. I messaged them through the contact form on their website and heard nothing back. So I messaged on Facebook & instagram. I heard nothing back, so I joined one of their live streams on TikTok. I told them my problem, and asked if I would receive a reply? They then blocked me from their live streams. I was nothing but polite as I expected to get the problem resolved in a straight forward manner. I am absolutely shocked at their behaviour towards me. I have never known anything like it from a business. Please DO NOT BUY from this company.

I ordered a surprise bundle which included a free ring when using a discount code on the website.

My order arrived within 4 days very quick delivery! I did experience a small issue where my parcel was marked as delivered but had actually been left next door. This wasn’t the company’s fault, and their customer service responded promptly once I reached out, which I really appreciated.

After going through my order, I’m really happy with most of the pieces. I received some dainty earrings, a beautiful tennis bracelet, my free ring (which I absolutely love), and two additional rings. One is a stunning teardrop stone on a gold band, and the other is a delicate ring with a small stone.

Unfortunately, the smaller ring arrived with a dark mark on the band near the stone. I’ve contacted customer service via email and live chat and am currently waiting for a response. Hopefully, this will be resolved soon, and I’ll update once I hear back.. hence the missing star.

Overall, the rest of the items are gorgeous, and I’ve already added more pieces to my basket. Although I was initially hesitant after reading some reviews here.. I’m glad I decided to support a female owned small business. So far, I’m really impressed with the quality and presentation of the jewellery! I’m hoping to update you all soon with what happens in regards to my damaged ring.

Ordered a mystery bundle for my daughters 12th birthday and was blown away firstly by how gorgeous the jewellery we received was and what fantastic value the bundle was.
We recieved two beautiful rings, earrings, necklace my daughter absolutely loves them and so do I. Cant wait to order again ☺️

Absolutely fabulous. My product was out of stock but they kept me informed all through the process. Highly recommend

Omg in love with my rings..... Ordered two came was so impressed with the quality

I decided to order two more and it won't be my last purchase already addicted and obsessed
✌️❤️

I am gutted to have to write this review.
I spent ages looking into PhontomJewels jewellery, choosing my ring for Xmas last year. I went for Silver Lust.
I noticed when I opened it, it wasn't as shiny as the photos looked.
I decided to wash it as advised and I could see the water and soap suds inside the stone. It ended up just going very cloudy.
I contacted PhantomJewels and was sent instructions on how to clean it, which is exactly what I did, again it didn't work just made it super cloudy. It's like there is water getting into the middle section of the stone.
Since then, I have reached out to them and had absolutely no response at all. I am gutted because I know this ring would be super sparkly if it wasn't for this fault.
It's such a shame there is no customer service here.
I would order again but I am put off by the lack of support and assistance.

The website was so easy to navigate. The necklace arrived beautifully packaged and arrived in good time. The necklace is beautiful and is great quality.

Absolutely stunning! So sparkling and looks beautiful on, I recieved so many complements.