Pharmamarket Uk Reviews 

I purchased their robot vacuum cleaner. It arrived beaten up and extremely poor quality/not working at all, with completely false advertising on their website. I tried to ask for a refund but they’ll only refund you if you pay to post from your own pocket back to China, which can cost more than £10 from the UK.

When I pressed further and provided evidence of the product not moving, I’ve been repeatedly ignored because I don’t want another replacement, I wanted a refund.

Also they’re blatantly lying on their site, it states that they’re the only authorised seller of the product, yet I saw this make on Shein for £10.50. Also the website advertises ‘Pharma Market UK’ when their manufacturing and customer service is clearly nothing to do with the UK. I pointed all of this out and received no response - not to my surprise!

You can also see from below reviews stating that they entice people to leave good reviews in order to get a refund, shocking.

Avoid, avoid, AVOID! This is the worst experience I’ve ever had with a company.

Evri left my parcel outside and never received it as wasn't there when I got back from doctors with little boy. Great customer service listened and sent me a new one out

After a good review I take that review back! Complete rubbish! Cheap plastic! Only picks up dog hair and sometimes not even that! Anything heavier it just bypasses. After a couple goes it started smoking and I could smell burning rubber. I was told I wouldn't get my money back but if I wanted a new one I would have to leave a good review which is cheeky and very naughty! Not happy was looking forward to it! Don't believe the reviews you read.

Great customer service. Could not ask for better.

Product was found broken on Delivery . prompt response has been given .

The robot hoover is like a toy, does not work on carpets as advertised and is flimsy small and a waste of money!!!!!!

This company tried to bribe me to write a positive review in order for them to refund me!!!! I am out of pocket now and will be reporting to trading standards

This is the email I received from them !!

Hello,
We normally ask that the product be returned to our warehouse and after analysis we will refund or reship a new product, but exceptionally for you, tomorrow we will send you a new product for free with traceability. However in return we ask you to leave a positive review on the following site:

and after this positive message kindly send the screenshot of it as well after which we will send your new product back to you.

Jade of Pharma Market.

What a joke !!!

As with most of the other reviews, DO NOT BUY, inferior products sold, and have to send it back at your own cost, purchased what appeared to be a Robotic vacuum, well what a waste of money and bad customer support.

Very good company. Nice people

If I could score minus milion stars I would. Definitely the worst company I have been dealing so far. Selling broken products and refuse refund or replacement. They should be reported to Trading Standards as I'm sure their activities are illegal. Looking at other reviews I can clearly see I'm not the first person definitely not the last one. Someone need to do something with them.

Avoid this company. After receiving faulty goods they refuse to help unless you send the goods to China at your own cost. Everything their website promises if the goods are faulty - expect the opposite! Dreadful experience with this company. The robot vacuum cleaner they sell is no better than a toy. It has no suction whatsoever.

Robot vacumn hoover I brought was sent back at the distribution depot as it was damaged. Finally got my delivery.
Poor quality for 39.99...awfully lightweight but to be honest can't be bothered to send back won't be buying from them again.

I have been promised a working vacuum for a positive result

Robot hoover is rubbish, very lightweight like a toy, no suction and goes round in a small circle. Wish I'd read reviews before buying. Not worth trying to return to them from what I've read. Lesson learned.

Purchase a smart watch as a Christmas gift for my husband. Good clear display and easy to connect to my phone. Had an issue with the heart monitor reading but the company have been been quick to resolve. All in all a good purchase.

Extremely DISAPPOINTED and DISSATISFIED with Pharma Market customer service and care!
I have ordered two pair of air watch pro2 as Christmas presents and have received different some other unknown brand that I wasn’t happy to have!
I had to quickly react and get a different present for Christmas!
I have been emailing back and forth the minute I have opened the package, since 20th of December 2023 and this issue is still not solved !
Happy to post them back but they keep asking me to send them back on my expense to China as that’s the return policy in order for me to get a refund.
My issue here is THIS IS NOT the ITEMS I have purchased and happy to return them back, just I don’t see why I would have to pay for shipping to China (even though this was I believe purchased from France)
as this was NOT my FAULT and loose out for THEIR MISTAKE and pay for it it’s UNACCEPTABLE and UNFAIR !
All I wanted from them to take a responsibility for their mistakes and take the products back without me paying for shipping overseas as it’s wasn’t my fault!!
And now they don’t even reply to my emails!

PLEASE AVOID THESE COWBOYS
OYS.
they sell absolute garbage items that are cheap and nasty, nothing but crooks don't know how they are still trading.
Do yourself a favour shop ELSWHERE

This item comes all the way from China… lightweight, cheap plastic and a terrible copy. Save your money and buy an official robot hoover it may be more expensive but better than being robbed of £39.99 for a plastic thing. Don’t be fooled with the UK in the title!

Very reliable service I had an issue and they solved this straight away with prompt reply and kind service. I recommend this company.

Extremely helpful customer service. Respond quickly and have resolved my issue. Thank you very much! I would recommend this seller