PHC Service Reviews 

Ross is very respectful of being in your house. He’s great at talking you through problems with your hoovers and is very Knowledgeable. He also has fantastic customer service which is very rare nowadays.

Excellent engineer , excellent service. Thankyoi

Friend & smiling attitude, but professional. Always excellent work & on time

What a great company , smart intelligent engineer turned up 15 minutes early , Tyler was his name . Took advantage of the half price service issue . Detected fault had replacement part on the van . Fitted our Dyson V15 is now as good as new , purchased service agreement at £8.99 per month , no worries about spending £700 plus on a new Dyson , thank you PHC.

Daniel was excellent. Undertook a thorough service on my 3 vacuum cleaners, 2 of which required repairs. In addition he explained exactly what was wrong with each machine, and also showed me options for use which I had previously been unaware of. He was very friendly and really helpful. Would absolutely recommend.

Jon arrived promptly. He introduced himself and had a preliminary look at my Dyson before bringing in his tools. He cleared up after himself very well, in fact I wouldn’t have known anyone had been working there. Before he left he gave me some useful advice about how to clean the filter. All in all a very pleasant and straightforward experience

Thank you Jack for servicing my Dyson -

My Dyson is working like new and looks new as well

Very good service. I noticed a difference after the service to my vacum cleaner.
The engineer arrived on time , explanation were given before and after the service. Options for future service are explained as well.
I will use the PHC Service again .

Another lovely visit from Mark today to Maintain our Cordless vacuum.
Communication 24hours before to confirm Appointment from PHC SERVICES...and as usual Punctual timing for Today's appointment. Friendly greeting as always. Prompt service. My vacuum looks Brand New. Very Pleased.
Thankyou Mark, Thankyou PHC 🙂

The engineer arrived late, which I fully understood, as such things can happen and I had already taken the day off. The part was replaced, and the explanation provided at the time was clear.
Afterwards, I emailed to request an invoice but received no response. I then contacted your customer service team, who told me the invoice would be sent soon. At that point, I asked about the parts and whether there were any estimated dates. Since this information was important to me, I clarified by saying, “So you don’t know the exact date?”
The response I received was: “I’m not a postman.”
I find this reply completely unacceptable. While I am patient with delays or practical issues, there is no excuse for responding to a customer in this manner. A simple question should never be met with such a dismissive remark.

Then the owner responded my review on google without even listening the actual conversation but anyone everyone have write to have an opinion.

Engineer was on time, very smart and polite. Gave my machines a service and a good clean. Both now hoovering much better.

Ross was professional and friendly. He gave our Dyson a full service and explained the issues he encountered concisely. He fixed the problem and recommended maintenance measures to keep it running long into the future. The PHC office were very professional, friendly and easy to deal with too. All in all a very good experience.

I paid for a one off service for my Dyson a few years ago which was good. I had to purchase a main hoover body part for £150 and was then talked into taking out a policy with PHC. I paid this for nearly 2 years at £8.99 a month. When my hoover head connection broke whilst hoovering, as part of the fair wear and tear I asked for a new head to be sent. I did not hear from PHC for over a month after several attempts. After multiple chases I was eventually told that this was accidental damage and therefore not covered with the policy. Tread with caution if you are sold a policy and told parts are covered with it! I was offered to buy a new one at £110 from them. When you total it all up you are best off just buying a new hoover with a warranty.

Today I had my two Dysons serviced by Jack.
He was very nice guy and very professional, did a thorough job cleaning and servicing them.
Would highly recommend this company.

The PHC employee arrived right on time; he was friendly, polite and went straight to work. He was able to identify the problem and clearly discussed the range of options available and costs associated with the repair. Unfortunately, the cost of the repairs and new parts was not far off the price of getting a new vacuum cleaner of similar type, so we therefore decided not to go ahead with the repairs and replacing of parts. We nevertheless, appreciated the honesty and friendliness of the interaction. Very happy to recommend PHC.

Brilliant engineer certainly knew his stuff and did economic repair. Very clean

Great service, the Engineer was clean, he respected my property, used a dust sheet to cover my carpet. Took the vacuum cleaner apart, cleaned and wiped every part. Took some of it out to the van for an air compressor cleaner.
Perfect job

Helpful workman and good service