PHC Service Reviews 

The engineer who visited was genuinely pleasant, but the aftercare and transparency were very poor.

PHC serviced my Dyson Gen5detect (SV23) and then fitted a non-genuine “PHC” filter, charging an additional £44.99 on top of the service cost. They later confirmed in writing it wasn’t a genuine Dyson part, yet insisted it was “like-for-like” and “HEPA” while also stating they cannot provide any datasheet, certificate or test evidence.

The filter itself has no markings and is physically different to the original, so the HEPA claim is effectively “trust us”.

The issue is that PHC can’t substantiate their HEPA claim any more than an Amazon online listed version can, unless they provide objective evidence. Without that, it’s difficult to justify the premium price, especially as the filter is a simple twist on/off part and the service is already charged separately.

They also sold a membership on the implied value of expensive future parts being covered, then confirmed they will not guarantee genuine Dyson parts and will supply parts at their discretion. That’s not transparent and isn’t what most customers would assume when they read “fully equipped with genuine parts”, on their website.

Exercise caution: My fear is the many reviewers assume they are getting genuine Dyson parts.

Update: PHC has provided a return address and confirmed they will refund the filter on return. I’m returning the filter and will replace it with a genuine Dyson part.
Nothing in my review is untrue. I can provide the invoice and email chain to Trustpilot if challenged

I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover.
I must say the hoover seems as good as the day I purchased it.
I also joined the VIP membership programme which includes annual in home service.
All parts covered on the vacuum (including fair wear & tear.
Free set of filters if needed on annual service
Unlimited Free call out & all Labour for a year.
This company definitely 5** plus

Jon was very friendly and professional. Arrived promptly and completed the service quickly.

Quick response to initial call. Friendly and efficient service man. Identification of problem and prompt resolution

We had Tyler to service our Dyson V10 cleaner today he carried out this very professionally and is very knowledgeable on the Dyson cleaners also he helped clear up a problem we had with his office regarding our Dyson......Well done Tyler !!!!

Outstanding service once again from PHC. We signed up to their annual service plan and I am so pleased we did. The last couple of visits have been from Mark the engineer who is an absolute credit to the company. Polite, knowledgeable and really helpful.

Jack did the service of our Dyson cleaner, as he did last year. Arrived on time, was courteous and efficient as usual. Our Dyson cleaner looked as new on completion.
Highly recommended.

Punctual, friendly, lots of expertise. Very happy to recommend.

Jack was super professional — arrived promptly, worked quickly and was very polite and personable.

I cleaned my own carpet before the engineer’s visit. Ross then arrived and serviced the machine. He left 30 minutes later and I again cleaned the carpet. Much to my surprise it was filthy. Conclusion: get your machine cleaned by these guys once a year. It’s brilliant!

We had our Dyson serviced by Tom, he was very efficient and friendly and we stood chatting whilst he completed the work. Very nice fella and a good job.

Great service! Jon was excellent- so professional, knowledgeable and respectful. He serviced our machine and provided some great advice too!

Had our Dyson serviced and fixed. Booking the appointment was easy, the phone team were informative and have many time options available to suit me.
Jack the servicing engineer was friendly, worked fast and was considerate of our home and space. Jack did a great job and had all the parts to fix our Dyson on hand.
Happy with the very convenient service, wish we’d done it sooner!

A fantastic service from people who are genuinely delightful, feom those in th office trying to work around a schedule of your own with one that make sense their end, to the engineers who really know their stuff and are always so interesting, friendly and knowledgable.

Great service

Good service, arrived on time and thoroughly cleaned the vacuum. Replaced the motorised head as damaged but this was very expensive compared to other suppliers. Don’t really get opportunity to check out prices.

Ross was very efficient and went through what he would be looking at and how to service or repair the Dyson. Ross had the parts available to replace and we went ahead with the repair which was completed quickly.

As ever with PHC the engineer turned up on time and was smartly dressed. Took care of my property. Job done speedily and efficiently.

PHC are a superb company.
Ross our engineer was very helpful, polite and a pleasure to host.
I enquired about additional service options on other Dyson products as my friends are interested in using PHC 👍

Ross was beyond excellent
So skilled, personable and professional
He explained clearly the problem and what our cleaner was doing wrong by not inserting the bag correctly.
Although sadly we required a new motor the vacuum is now working perfectly